The complaint has been investigated and
resolved to the customer's satisfactionResolved The Warranty Group / Circuit City Advantage Plan — lack of action / pass the buck
resolved to the customer's satisfaction
This company acquired/assumed the Circuit City Advantage Protection Plans for electronics purchased from Circuit City prior to 2006.
My LG 42" DLP TV failed for the FOURTH time in January 2009, so I submitted a claim under the NO LEMON GUARANTEE. "if Your Product is repaired twice and it fails a third time, as verified by the Service Provider, We will replace it under Our NO Lemon Guarantee. Replacement products will be of equal or similar features and functionality".
The company has refused to honor this guarantee stating that I must provide evidence of prior workorders performed by Circuit City, even though I have provided claim numbers and dates that prior repairs have been done.
The company will not provide any direct numbers to call, only toll-free or fax numbers. Customer Service personnel consistently misstate the requirements of the warranty. Even though the Service Provider agreed he would not repair the TV without my consent, a company adjuster told him to repair it because "the customer does not have proper paperwork".
I have been lied to and deceived about how this claim would be processed (the TV had already been repaired in late February, even though during calls on 3/10 and 3/13 I was told that the 'NO LEMON' claim is pending and that an adjuster would call me.
I am expected to provide documentation that was never given to me (when Circuit City repaired the TV in our home they DID NOT provide copies of any work that was done). Such documentation was or should have been obtained by The Warranty Group when these contracts were purchased/assumed.