The UPS Store review: unethical behaviour of owner

04/05/19 - I cant understand who these people can be in the customer service industry. Every time I go to this location and he is their I cringe, this guy never smiles never thanks anyone and I don't think he knows the word "sorry" exists. I was told I had 6 packages by one the the agents but the could only produce 4 of them, the owner with the miserable attitude steps in to handle the situation, they cant produce 2 of the packages I clearly have 6 tags with 6 individual tracking numbers for each tag. The owner who is continually huffing and puffing with an incredible rude attitude insists that one of the packages has to be a "duplicate"He asks me as the customer to leave with only the four packages and go home to see if I had already picked up one of the packages. Like an idiot I listened to him...Once I had gone over all the tags I called the UPS store and informed the owner, no I do not have either of the packages he now insists one of the packages that I left with is the duplicate tag and asked if I would bring the box back...This was my next big Mistake. so up until this point the owner has yet to say sorry for the inconvenience or admit any fault nor thank me for driving back with the box. I was meet with hostility by the owner, shouting at me in front of everyone now insisting that I only have 4 packages due to me? I now have had enough of his attitude and try to exit only to be strong-armed by the owner who grabs the package out of my hands. I was absolutely horrified by his actions will still yelling at me in front of other customers and his staff..I had for the door still without my packages as I'm walking out to the parking lot I see in the reflection of the glass I am being followed by the owner! As he is approaching screaming at the top of his lugs this this is not his fault and he can prove it! At this point I got a little nervous and dialed 911, the operator can hear him still aggressively yelling at me and asks me if I am able to get away from him until the police arrive. The owner who is now outside in the parking flailing his arms in the air a the while still yelling at me with one of the boxes held above his head! I actual thought he was going to throw it at me! Finally the police arrive and question the both of us the the very kind officers were able the retrieve package number 4 for me and advise me to seek assistance from the shippers for the other 2 packages, I do as they say...Now if you can believe this the owner manages makes his way outside while the police are still there and yells that I am wrong and he can prove it! At that point I was asked to leave by the officers and I did so...04/05/19 I look down at the calling ID and it's the UPS store? The women proceeds to ask me if I am expecting a package from a medical company? I reply no she that informs me that they may have mislabeled a package and our trying to find out the correct box holder! She mentions not a word of my experience yesterday then informs me I have 2 packages to pick up! Hmmm wonder what they could? I have not received notification of a new delivery?