In January I Brought in a box to return that had a paid label from UGG... the gentleman looked at it and said this has to go to the post office in Westwood but I'll take it for you the only thing is you will not have a receipt and lo and behold he never or whoever took it after that store never scanned it I need to find my package.. I should not have been given the option to leave it without getting receipt.. I go there all the time and why sure everything would be OK ...