CB Mail and Package Delivery The UPS Store Complaints #142-161

The UPS Store review: insurance offered

Patricia Trapasso of The Bronx, US

Apr 11, 2019 4:44 pm UTC

Upon inquiring about insurance I was told that insurance was included at no cost for up to $100 but then corinne, salesperson, continued to explain that insurance did not cover damages in transit to the item shipped. According to the ups website, https://www.ups.com/us/en/help-center/sri/insure-package.page, "ups is liable for loss or damage, at no extra cost, for up to $100 for each domestic package". I have shipped from this location, bought insurance in the past but was never given the bs story I heard today. Corinne said that in order to be covered for insurance I had to allow them to unpack my package (that took me 45 minutes to pack) to confirm that the packing materials met their standards or next time to bring the item, unpacked, along with all my packing supplies to pack it in front of them to make sure it met their standards. I'm handicapped and cannot possibly carry all that material along with a large box. Are you insane? How can your website say one thing and then i'm given another story at the location? And why was it allowed in the past not to confirm shipping material but now it's not? If these ups stores have different rules & regulations, the public needs to know to never ever use them again! This is fraud and I am filing complaints everywhere!

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