The Reformation review: Wrongly delivered order.
I am writing to formally escalate my case regarding my order marked as delivered, which I did not receive.
According to the delivery confirmation from FedEx, the package was signed for; however, I want to clearly state that this signature is not mine, and I did not authorize any third party to receive the package on my behalf. This indicates that the delivery was completed incorrectly or at the wrong address.
As the customer, I did not receive the merchandise I purchased, and therefore this constitutes a failed delivery. I respectfully request that Reformation initiate a claim directly with FedEx and resolve this matter by issuing a full refund
They are with the same about policies but i have seen in here and in BBB.org that they do refund missing packages. I cant pay for a 1500 usd for an order lost and they are like the WORST CUSTOMER SERVICE EVER, the chat never works, impossible to call by phone.
NEVER EVER EVER buying again...
Claimed loss: 1584
Desired outcome: REFUND
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