The New York Times Company Customer Service


The New York Times Company

620 Eighth Avenue, 9th floor
New York
New York
United States - 10018

Customer Support Phone Numbers

800 4448 7827(European Countries) 1 0
1080 0152 0558(China) 1 0
1803 852 8955(Indonesia) 1 0
1800 181 007(Malaysia) 1 0
1800 1110 0556(Philippines) 1 0
1800 2388 2388(Thailand) 1 0
+1 800 698 4637(USA & Canada) 1 1
+44 800 895 965(United Kingdom) 2 0
+43 800 298 120(Austria) 1 0
+33 141 439 361(France) 1 0
+30 210 480 8222(Greece) 1 0
+39 800 780 040(Italy) 2 0
+420 80 022 703(Luxembourg) 1 0
+31 800 022 5158(Netherlands) 1 0
+46 20 797 039(Sweden) 1 0
+90 216 681 1966(Turkey) 1 0
+852 29 221 171(Hong Kong) 1 0
+972 35 121 750(Israel) 1 0
+81 120 036 242(Japan) 1 0
+65 800 852 3670(Singapore) 1 0
+82 15 770 510(South Korea) 1 0
+886 227 753 456(Taiwan) 1 0

The New York Times Company Complaints & Reviews

The New York Times Company / advertising on a paid subscription

Oct 15, 2019

I've had a subscription with NYT for several years through Apple App Store. All sections are littered with little annoying boxes, which for the most part I ignore. But I succumbed to one for a pair of Orthopaedic socks. The moment I paid for the item, my bank account was drained of...

The New York Times Company / subscription charge

Aug 26, 2019

Starting in May of this year I started receiving two subscription charges each month. When I contacted nytimes customer service concerning this, I was told that they could only see one charge and that I would have to contact my bank. When that didn't work I contacted nytimes customer...

The New York Times Company / no delivery of paper

Aug 01, 2019

I pay for home delivery of the New York Times newspaper but it is rarely delivered, especially on the weekends. I have to repeatedly call about nondelivery and am told that the situation has been escalated for evaluation but nothing changes. If I request a redelivery, it never occurs. I am...

The New York Times Company / nyt password

Jun 24, 2019

This is at least the 3rd time I've complained that the Times won't let me use the password I set up. It won't accept it. Instead, I have to use Facebook when I read the paper at work. Why? I'm offended. For $15/month I should not have to use FB to keep reading the paper. Why set up a PW if...

The New York Times Company / tucker wilson, broadcast on white farmers being killed labelled deserved!!

Jun 04, 2019

The New York Times CompanyI am utterly disgusted and ashamed of you, Tucker Wilson who is a totally arrogant uneducated human being (if you could call him that). how dare you!! broadcast that White farmers deserve to be killed? who are you? where do you come from?? you have NO idea what you are talking about. You...

The New York Times Company / the exact problem is that you have clue about the world and will print anything to sell your garbage misinformation

May 15, 2019

I'm not going to waste my time with semantics, the point is the same point i'm sure most people would agree and that is you will say anything to sell your [censored] to the world and it is a load of [censored].. totally made up rubbish from the imagination of people that are desperate to...

The New York Times Company / concern about cartoon in international edition that is clearly anti-semitic.

Apr 28, 2019

I am a weekly subscriber to The New York Times. In my opinion, It is not enough to apologize for mistaken judgment on printing it. What must the person responsible for its printing have thought would be accomplished by doing so? Apart from it's clearly not being accurate, what sentiment...

New York Times / 6 days in a row paper not delivered

Mar 23, 2019

Reyna our "nyt advocate" has communicated with us several times this week — but as of today 3/23/19 The news is that Today is saturday today is the sixth day (6th) day in a row we have not received our new york times paper. Today is the sixth day (6th) day in a row we have not received our...

The New York Times Company / notice I received about my not reading on line notices so service was dropped

Dec 20, 2018

I count on the 8 a.m. bulletins that greet me every morning. I may not often open them for reading- but I'm alerted to what I hope to get to in my paper paper! And I felt like " big brother" was watching me and saying I'm not loyal enough to times so I'm being dumped ‘we see you are not reading...

The New York Times Company / home delivery 7 day — downtown brooklyn

Sep 22, 2018

If you could/would listen to your own complaint phone number you would be alternately laughing or crying ...maybe both at the same time. When President Trump refers to the failing New York Times this is very likely owing to the incompetent design of your entire customer complaint...

The New York Times Company / nyt online app: some articles lack a "share" link

Sep 06, 2018

Recently I've run into several instances of good articles that have no Share option. For example see Robert Frank's excellent "How Rising Inequality Widens the Justice Gap" on Sunday Sep 2, 2018. I'm able to work around this in several ways but they all take extra time. I believe all...

The New York Times Company / digital subscription fraud

Sep 04, 2018

I've called to cancel NYC Times twice and they will not cancel my subscription... they are ripping me off on a monthly basis to the tune of $36.99 (or some such) and i cannot get them to to stop. Is this happening to anybody else out there? I read an article saying they made almost 100...

The New York Times Company / palmer's raw shea body lotion

Aug 13, 2018

The New York Times CompanyI reside in New Delhi, India.This product is manufactured by E T Browne Drug Co Inc, Englewood Cliffs, NJ07632 USA.I purchased the lotion in Muscat, Oman.It is distributed there By E T Browne In Dubai. I applied this lotion on my face and neck on May 05 this year and overnight I broke out...

The New York Times Company / home delivery

Jul 22, 2018

I cancelled my subscription to the sunday home delivery ny times and am still receiving it. Rosemari mastandrea [protected] Acct. #[protected] I cancelled this subscription online on july 15th 2018. I want this cancelled as of july 15th and will not pay for any more papers The new york...

The New York Times / cannot get delivery of cancelled subscription stopped

Jan 23, 2018

I have been trying since December 8, 2017 to have the delivery of the New York Times to my residence stopped. They are champions of the blah, blah, blah platitudes, both on the phone and in their email communications, but no one apparently has the wherewithal to make the phone call to the...

The New York Times / home delivery /new york times paper

Sep 22, 2017

We live in Glastonbury CT and are subscribers for more than 40 years. Delivery issue started about 5 years ago has escalated from occasional missed delivery to consistent problem. Deterioration has infected other services as well, customer service, web site . Digital edition of paper i...

New York Times Home Delivery / Daily delivery

Jan 03, 2017

Five days in a row without delivery. No explanation from the nyt. Online and phone contacts are absolutely useless. Apparently the problem is rampant for many nyt subscribers. For a company with the size and prestige of the nyt to completely blow off their subscribers is beyond belief. If...

The New York Times / Home delivery cancellation

Dec 14, 2016

It is real shame, I have been a subscriber of The Times for many, many years. I am moving out of the USA and wanted to cancel my home delivery subscription. They certainly go out of their way to make it difficult and frustrating. For two days, I have been calling. The first day, I waited...

The New York Times / New york times digital subscription

Dec 06, 2016

I want to cancel my digital subscription to the NY Times for a little while due to budget reasons. There is no online resource to do this, so I called their 800 number. The representative told me that their system was down and that she would need my address to submit the request manually...

New York Times Home Delivery / home delivery is terrible

Apr 23, 2016

I live in Berkeley, CA. Since the NY Times subcontracted out its home delivery, the paper comes late constantly, and often it isn't delivered at all. It used to come before 6. Now it's 7:30 to 8:00, and often not at all. When you call the call center, if you just use the prompts nothing...

New York Times delivery / papers not delivered, some come as late as 4:00 pm

Jan 15, 2016

We have a daily subscription to the NYTimes. For the past ten plus years our paper M-F has arrived by 6:30 am Sa & Su by 7:30. Since the first of January we have virtually had no delivery. We called twice for redelivery - once it came, the Sunday paper never did. Five times the paper did...

New York TImes newspaper / never been delivered

Feb 09, 2013

I am a new subscriber to this newspaper and paid for Friday-Sunday delivery. The first day, my paper never arrived and when I called, it was too late for delivery. The second day I had to call and did not receive a paper until noon that day. Yesterday and today, the same, no paper. I did...



Be aware when subscribing to the New York Times digital service: I subscribed for the digital service for my IPAD and it was suppose to be $1 for 30 days, 20 days later they bill me $21 when I called to cancelled because I work and don't have time the read all the news before every...

The New York Times / consistent non-delivery


Isn't it amazing: that the great, venerated, heralded, exalted new york times manages to deliver saturday/sunday editions to its 7-day-a-week subscribers — but not to it's weekenders only? For weeks, my newspaper on saturday/sunday has not been delivered. I have had to call to get...

New York Times delivery / consistently missed papers


I'm a long time subscriber, never had any problems, but for the past while the delivery service has been missing my apartment far too frequently. Also other errors like leaving papers at my door after I've notified that I'll be on vacation. I'm on the phone with the...

New York Times Home Delivery / Ripped Off


I called to have my subscription ended on the date that was the end of my billed period. They chose to put a new date on it, so that I was billed automatically to my credit card. They billed me for the full 2 months (even though the date they picked for stopping it would have involved...

New York Times Online / Did not issue refund


I subscribed to their online crosswords in 2007 for $39.95 for a year. They automatically renewed and charged my credit card, with out my consent, for another year in June 2008. They do not attempt to contact you that they are going to be charging you for another year of service, they do...