The complaint has been investigated and
resolved to the customer's satisfactionResolved The Midwest Center for Stress & Anxiety — Return Policy
resolved to the customer's satisfaction
I began having anxiety attacks when something tragic happened in my family. One night while watching TV I saw the infomercial and in my depressed state decided to order the program - 30 day free trial - NO OBLIGATION. When the product arrived, it was a huge box containing several DVDs and books. I knew right away that it was not something that I could use, as I did not even own a DVD player.
I contacted the company and requested the "RA Number" which was needed to return the (unopened) program. I explained to the Customer SErvice Representative that this was not something that I could use, because I did not have a DVD player to view the product and that I could not even afford to buy one at the time. The CSR then proceeded to play on my fragile state of mind basically pressured me to keep the program and try to watch the DVD's at a family members house or somewhere else. The CSR even went as far to use the old "I've been in your situation and used the product and it helped me" tactic. After several rebuttals I finally agreed to keep the product for another 30 days with no financial obligation.
Prior to the end of the extended 30 day period, I once again contacted the company and (once again) let the CSR know that I still had not even opened the program, and that it was not something that I wanted to keep. I stressed the fact that I did not have a DVD player, and that I REALLY could not afford the $400.00 program. I requested the "RA Number" so I could send the product back. Again... the CSR began to pressure me and take advantage of my still fragile state - insisting that I not try to send the program back without even giving it a try. I was offered an additional 30 day trial period with no financial obligation.
Unfortunately - I let the 30 period pass... BY ONE DAY, and when I called the company on the 31st day I was told that by not responding before the end of the trial period, I was now obligated to pay for the program. The CSR was NO WHERE near as friendly and sympathetic as the other two and very sternly told me that I would be charged for the product. After pleading with the CSR for the "RA Number" and pointing out that I tried TWICE to return the product, and that I did not even own a DVD player, and that I did not even open the program, and that I could not afford the program the only solution that the representative came up with was charging me half price. I reluctantly agreed to pay $200.00, feeling extremely pressured and more stressed and depressed that I did before I ever contacted the company.
My warning to anyone thinking about trying this program is to be prepared to pay for it!!! The promise of "free trial" and "no obligation" seems to be an empty one. This company preys on people who are in a fragile mental state and once you have the product delivered to you they will make sure that it is yours forever. After all of that and the total dissapointment I felt with the whole process - I refused to use the program so I don't know if it works or not. I sought out professional help in the form of a licensed professional which my insurance paid for and I have been on medication which has worked wonders. I advise you to say NO to this company... UNLESS... you are 100% prepared to pay for it.
More The Midwest Center for Stress & Anxiety Complaints & Reviews
- Lucinda Bassett's Midwest Center For Stress & Anxiety - More Than You Bargained For
- Midwest Center For Stress And Anxiety - Mail Fraud
- Midwest Centre - Stress & Anxiety Program - not recognizing payment & no invoice sent
- Midwest Center For Stress And Anxiety - billing fraud
- Midwest Stress Center - Return of product/debiting account
- Midwest Center For Stress - Refused to cancel - billed credit card
- Midwest Center For Stress - Taking out money after returning product
- Midwest Stress Center - Ripped off my mother in law who suffers from dimentia