Kraft Heinz
reviews and complaints

What just happened to Velveeta cheese? The most recent pack of cheese I purchased tastes like crap. It's almost like there's candle wax mixed in. I had a six month old slice that fell to the back of my refrigerator and it actually tastes like it's supposed to. Something must have changed recently in the formula. If I buy another pack and find this is now how Velveeta is made I will search for a new brand. I'm really disappointed. It is the only sliced cheese I have ever bought in over 20 years.

Hi last week I purchased 8 packages of original cream cheese 8 oz. boxes to make a cheese cake for yesterdays church lunch we had. When I went to use the cream cheese I notices the boxes had some fine line cuts on the bottom of the boxes and the packaging was cut inside. The cheese had parts of the cheese hard. I think this was done with a ultily knife at the store. I was very upset and had to go out and buy 8 more packages. I thought I should bring this to your attention. I purchased them at my local Walmart store. upc code on boxes is [protected] jan 18 82 12 20 holy smokes this is all past the date. I did not even know until looking for the date for you. WOw! well this is all the information I have for you. Thank You Brenda Pearson

Around the 1st. of September I bought 2 bags of this Mac & Cheese because I need to cook 2 bag for my family. When I opened this package it did not have the Seasoning pack in it so I could not use it I could only cook one bag. Now I have a bag of Macaroni, Cheese sauce and bread crumbs but no Seasoning pack to me the most important ingredient. Now I am out$5.00. what can you do to compensate me.

08-17-2018
Deborah Willey
2250 Helderberg Avenue
Schenectady, NY 12306
[protected]@gmail.com

RE: Stove Top
Savory Herb

I recently purchased this product. We had it with our meal last night, 08-16-2018.
It was very salty. I thought I had not mixed it well and stirred it some more. We tried again and we still were unable to eat it. We have purchased this product several times and have always enjoyed it. I just wanted you to be aware and to be able to get a replacement.

Proof of Purchase # [protected] 5

Thank You

I have enjoyed using Mio water enhancer for several years and really like the product, however, I have noticed numerous times how the squirt feature does something to cause the product to get all over the place. Today, while in a restaurant, I used my Southern Ice Tea Mio. The liquid got all over my dress and I doubt that I can get it out. It stains skin and any thing it gets on. I don't know the answer to the problem but I liked my dress very much that I won't be able to wear again.

On August 2, 2018, I was making grilled cheese sandwiches. Upon removing some slices from the package, I noticed that the packaging was sliced and the cheese hard. Over three quarters of the package was like this. I was afraid to use the few (4) slices that were not damaged. After taking pictures, I threw the entire package away. I purchased this at Food Lion in Chester, Virginia to take to the beach, therefore, I could not return them to the store. I would like a full refund.

Thank you,

Anna Noland
[protected]@gmail.com
14805 Esther Lane
Chester, VA 23836

I bought a jar of food network inspirations Sweet & Spicy Chili last week. My wife and I like Thai food very much and make homemade curries often. With Home Network and Kraft combining efforts, what could go wrong. I browned boneless chicken breast and combined with a few typical vegetables--onion, pepper and garlic and then simmered in the sauce. The flavor just could not be disguised enough even over steamed rice. We found the seasoning rough and harsh (not particularly spicy) and not enjoyable at all.

Robert Hayes
512 N Village Lane
Liberty Lake, WA 99019
[protected]@gmail.com

On Friday 8/3/2018 I purchased countrytime from walmart. I came home and made a pitcher of it. Around 5 PM I had a glass of it. Around 8pm my throat started feeling scratchy n sore. At 11pm i went to emergency room because i could not swallow and it was painful. After 4 hours there and 3 shots i was able to go home. My throat still feels a little scratchy but i can swallow now. Have you changed your ingredients? I've drank this for over 30 years and never had anything like this. Needless to say i will not be drinking it again. Countrytime lemonade drink mix, 19 oz, best by 14 June 20, DB 02 13:42 CT, [protected], [protected] 0.

I purchased 2 boxes of KoolAid jammers at my local Kroger. Both boxes were supposed to come with straws as they contained juice pouches, but they were missing! Either the machine or someone forgot to put them on the pouches so we had to cut the tops off and pour them into cups. It was very inconvenient and disappointing to say the least. For the cost of these juices I should get exactly what I paid for, not missing items! Surely I'm not the only person who has had this issue are yall aware of this problem already? I would like to hear back from someone regarding this issue.

[removed]

I purchased 2 boxes of Savory Herb Stove Top Stuffing Mix from Walmart. I made this for dinner for my family and it was awful. There was so much spice in it we could not eat it. It was the worst I have ever had & I have purchased this brand for many years, not sure if I will ever buy it again. Very unhappy customer.

Mrs. Sharon Garverick
[protected]@bex.net

I recently purchased a box of this product and over half of the packets were not sealed properly and the product all stuck together in one hard lump. Code on the bottom of the box is [protected], Best When used by 06 Jan20 18:49 DB08 12. I saved some of the packets if you would like them returned or a picture of them sent. It was the side seam that was not sealed properly. Thank you.

I am actually writing you guys to BEG. PLEASE BRING YOUR ASIAN GINGER DRESSING BACK! I just happened upon it when I was trying to find something to marinate pork chops in. And lo and behold, I had bought some for my salads at work. I tried it and loved it on my pork chops, and so did my very picky twin boys. My complaint, if you can call it that, is that I CAN'T FIND YOUR ASIAN GINGER DRESSING ANYWHERE IN DECATUR, ALABAMA. PLEASE HELP!

On 7/27/[protected]@approx.2:00pm pacific time, I called([protected].The reason for my callwas because, I mistakenly bought Ranch w/[protected]@7/1/18, didn't know I'd got the wrong 1, til 7/27, tried it, do NOT like it.Ruined the c.s.# .went to my fridge, got my miracle whip, for the # to realize, it was 3mos. Out of date.was told by c.s. super.Connie, our policy is, we don't replace items, that are. Unsatisfactory. WHAT?

I purchased 2 Kraft Taco Bell Crunchy Taco kits.

1 is 19 SEP 2018 XME 06:44 and one 25 JUL 2018 XME 02:51 at Winn Dixie, Tampa, Florida July 14, 2018

In each kit over 60% of the Tacos were broken into pieces and unusable as taco's. They were in their sealed container and the boxes were not damaged.

This was very disappointing since with our continual rainy weather I had to go out and buy some additional shells to make sure we could fee everyone. Need either better quality control or training for the stores.

I would appreciate the replacement of the 2 kits (we are frequent users and never had an issues in the past)

Thanks
R. L. McDonald
4302 Middle Lake Drive
Tampa, FL 33624
[protected]@aol.com

7/25/18
When I opened the package of flour tortillas, the size of each tortilla is extremely inconsistent. Some of them were also dry and/or broken. Purchased at Winn Dixie on Madiera Beach, FL on Municipal Way. Would like to request a refund or coupon to replace the defective product.

Kim Brussow
17117 Gulf Blvd. #341
North Redington Beach, FL 33708
[protected]
[protected]@yahoo.com

On July 27, 2018, at about 1:15 pm, my puppy ate one of your chocolate pudding packs, which according to animal poison control, are loaded with xylitol as an artificial sweetner.

From what we now know, there is little dispute that this is highly toxic to dogs. Dogs are attracted to sweets. You would think a warning or notice might be in order.

Right now, the puppy's life is on the line, and our vet bills are already over $2, 000. These are out of pocket bills. We will not know whether the puppy lives, or how much more this will cost, until tomorrow.

In a perfect world, you would pay our vet bills, apologize to pet owners everywhere, and clearly label your product as unsuitable for use in pet family homes. I'm not so naive as to think that is likely to happen, but I would like to see what part of this sad story might get your corporate attention about this problem.

Larry Finegan
[protected]@aol.com

We have purchased several boxes of Crystal Light Raspberry Lemonade over the past few months and found the contents of some of the packets to be congealed. The powder is in one end of the packet and is too hard to remove from the packet and will not dissolve.

One of these boxes, the only one we kept, has a use before date of 07APR20, with additional number of 07 : 00 DB09 02. We do enjoy this product but it is too expensive to purchase then not be able to use all of it. At least 3 boxes have had some packets that were unusable.

Purchased a 46 oz. jar of these pickles 3 weeks ago at a Menards in Bay City Michigan.
The first pickle was quite salty then the rest were soft and mushy. We had to toss them out. This was not the quality I expected from this company. I live in Canada but go frequently to the USA. I have never before had a problem with your products. This was the first time trying the pickles.

I purchased a Taco Bell Cheesy Double Decker Taco Dinner Kit. It was supposed to include 6 Flour tortillas, Velveeta Cheese, 6 crunchy Taco Shells & Taco Seasoning. The kit only had 4 1/2 Crunchy taco shells. I was so upset I've never had this problem before. Everything was in the box except the Taco Shells. We ended up just using the Soft Tortillas and made soft tacos. Not what we paid for. It makes me wonder what kind of quality control Inspections are being enforced.

We purchased your Cracker Barrel Oven Baked Mac & Cheese (Sharp White Cheddar) at our local Kroger a couple of months ago. When we went to eat it last week, the package didn't have a seasoning packet. We cooked another one of your products several days later (Cheddar Havarti) and made sure the White Cheddar was missing something by comparison. It was. Both products tasted good, but the first one suffered due to the consistency and lack of flavor.