The Fuller Brush Co., Inc — Full Crystal Set by Fuller Brush
To Whom It May Concern,
On 7/31/18 @ 03:01PM, I ordered online: 1 Full Crystal Set by Fuller Brush Main Offer for $19.99. Included in this deal, there was a bonus: 1 additional bag of Crystal Powder for $4.99. I purchased these items using PayPal. Then I noticed a large error of a charge of $105.78 by you: subtotal charge of $83.94 with a Procssing fee of $21.84, totaling $105.78.
I did not order any additional items other than the two I intended to purchase.
I immediately called your CustomerService number of [protected] on 7/31/18, the day of purchase. I spoke with a female customer service representative and informed her I did not order, nor want these additional items I was charged, only the two items I ordered. She told me that she would correct this charge, and that I would receive a confirmation email of change in 48 hrs.
In 48 hrs., or on 8/2/18, I received an email
notification from FedEx. I checked the purchase price from Fuller on that email. It was still $105.78, I.e., not corrected. That same day, I called Fuller Customer Service and spoke with a person, who I believe was "Carlos", i explained the situation (mess) to this Representative. He told me that since everything was already shipped, he cold not make a correction to my account. I explained to Carlos that I had called the same day I ordered the two items, and that I had spoken to Fuller representative who was female. He stated there was no record of this call or conversation I had with this female rep. in their system, but that he would make a record of our conversation in the system then. When I asked if I had to pay any postage on these never-ordered-in-the-first-place items, he said yes I would.
I am appealing to Fuller Customer Service to investigate my claims, so that I may return the never-ordered items without having to pay return postage, since I had made a call on 7/31/18 to cancel these items before they were even shipped yet.
Mary Judith Corazon
Order #: 138903
Sent from my iPhone