The Epoxy Resin Store’s earns a 1.0-star rating from 0 reviews and 2 complaints, showing that the majority of crafters and DIY enthusiasts are dissatisfied with products and results.
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liquid diamonds
Contacted them about a bad batch of liquid diamonds resin they promised to send a replacement and never did. I was calling them for a month and now they don't answer or return my calls. Keep in mind I have worked with resin for over 30 years so I know a little about mixing and using resin. I had ordered the liquid diamonds to see what all the hype was about. I mixed it according to directions and this stuff would never fully setup. One batch was left in the 2.5 inch diameter by 3/4 inch thick mold for 24 hours and still never setup just turned into a blob after about 3 hours. This company does not stand by their product or their word!
epoxy bait and switch
Received shipment from: The Epoxy Resin Store - Tammie Duffield
360 SE End Street, Pomona, CA 91766 US
Phone: [protected]
Received Shipment today March 2, 2018 but not what I ordered. Shipping date is February 26, 2018.
I ordered 12 pounds of resin and hardener combined weight, of "Marine Guard 8000". What I received is a "no brand" likely cheaper version. This is the first time I've ever had this happen with an online purchase and obviously I don't like it.
This is my second order, first order was during a holiday week, so I figured that is what delayed my shipping. I order and it is over a week before there is movement. This is ridiculous when you pay almost $20 for shipping. A label is created and for whatever reasons these people are not intelligent enough to set up FREE USPS company pick ups, too lazy to bring their packages to the post office once a day, or too cheap to pay an employee to do so. Twice now I have missed deadlines. I will either get my money back order will have them hit with a charge back from my bank. I am not happy and will be getting my product elsewhere moving forward!
Follow up: I finally received my (fairly large quantity) of resin and the catalyst (Part B) had already turned very yellow. This is an indication that it's past its shelf life, and castings made with it will most likely continue to turn more yellow in time. As I make clear castings, this was unusable. They ignored my attempts to contact them until I disputed the charge with my credit card company - then they wanted to send me more Part B. I was already past my deadline and couldn't be sure it would be good product, so I asked for my money back. They did NOT give it back, but the credit card company did. This used to be a good company, but clearly something has gone wrong.
I've ordered Clearcast 7000 and Clearcast 7050 from this company several times with good service. Suddenly it's gone to *** I was assured by Mike on the phone that if I ordered "expedited shipping" on May 25th I'd receive my order by June 1st.
No resin. After several emails and phone messages I have heard nothing back, none of their extensions are being answered, and yesterday I finally got an email that my order is "on the way." When I click the tracking info the screen says the order is still in "Pre-shipment." Are they going out of business?
Should I tell American Express? Can anyone recommend a good substitute for Clearcast 7050 from a company that actually delivers and communicates?
I see that other complaints started happening in March 2018. As they now answer the phone "Superior Plastics, " I wonder if The Epoxy Resin Store has been taken over by trolls.
Ordered liquid diamonds it turned out to be a bad batch and they promised to send a replacement after a month of calling now they don’t answer or return my calls. This stuff was junk and I have dealt with resin for over 30 years. The hollow promises of this company to make things right is ridiculous.
Is The Epoxy Resin Store Legit?
The Epoxy Resin Store earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for The Epoxy Resin Store. The company provides a physical address, phone number, and email, as well as social media account. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Theepoxyresinstore.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Theepoxyresinstore.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Several positive reviews for The Epoxy Resin Store have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.
This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.
Theepoxyresinstore.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.
However ComplaintsBoard has detected that:
- The website belonging to The Epoxy Resin Store has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.
Overview of The Epoxy Resin Store complaint handling
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The Epoxy Resin Store Contacts
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The Epoxy Resin Store phone numbers+1 (800) 897-7531+1 (800) 897-7531Click up if you have successfully reached The Epoxy Resin Store by calling +1 (800) 897-7531 phone number 0 0 users reported that they have successfully reached The Epoxy Resin Store by calling +1 (800) 897-7531 phone number Click down if you have unsuccessfully reached The Epoxy Resin Store by calling +1 (800) 897-7531 phone number 0 0 users reported that they have UNsuccessfully reached The Epoxy Resin Store by calling +1 (800) 897-7531 phone number
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The Epoxy Resin Store emailsorders@theepoxyresinstore.com100%Confidence score: 100%Supportsupport@theepoxyresinstore.com91%Confidence score: 91%support
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The Epoxy Resin Store address360 Se End Street № F, Pomona, California, 91766, United States
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The Epoxy Resin Store social media
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Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 30, 2025 - View all The Epoxy Resin Store contacts
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