Menu
Socks Rock Customer Service Phone, Email, Contacts

Socks Rock
reviews and complaints

Socks Rock's customer service contact info has been verified by the ComplaintsBoard team. We made sure it's all legit and accurate, so you can trust it! 👌
www.socksrock.com
www.socksrock.com

Learn how the rating is calculated

1.4 15 Reviews 5 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Socks Rock reviews 15

ComplaintsBoard
D
7:34 am EDT
Verified customer This review was posted by a verified customer. Learn more

Socks Rock Great Socks, Terrible Customer Service: My Experience with Socks Rock Exchanges

So, I gotta say, I've been trying to exchange a couple pairs of socks from Socks Rock for a while now. They're still in the original packaging, never been worn or anything. But I just can't seem to get a straight answer from anyone about how to do it! It's a bummer, because the socks themselves are pretty awesome. They're just a little too small for me, you know? And it's not like I'm asking for a refund or anything, just an exchange for a bigger size. But the company doesn't seem to want to cooperate with me on that. It's frustrating, because I really like the socks and I want to be able to wear them comfortably. But I guess I'll just have to keep trying to get in touch with someone who can help me out.

Read full review of Socks Rock
Hide full review
ComplaintsBoard
M
7:19 am EDT
Verified customer This review was posted by a verified customer. Learn more

Socks Rock Delayed Delivery and Frustration: My Experience with Socks Rock

So, I ordered some socks from Socks Rock back in late August. It's been a hot minute, and I still haven't gotten anything yet. I mean, they've been saying that they hired more people to help get these orders out, but it seems like nobody has gotten anything yet. Honestly, it's starting to feel like a big ol' scam.

Read full review of Socks Rock
Hide full review
ComplaintsBoard
N
7:13 am EDT
Verified customer This review was posted by a verified customer. Learn more

Socks Rock Smooth Process and Quality Socks: My Socks Rock Review

Yo, so I ordered some custom socks from Socks Rock and I gotta say, it was a pretty smooth process. They said it would take about 3 weeks to get my socks made and shipped out, and they arrived at my crib 24 days later, so not too shabby. The socks themselves are made by TCK, which is a legit company, so I'm feeling pretty good about the quality. I haven't worn them yet, so I can't speak to how they hold up, but they look pretty sturdy to me. All in all, I'm happy with my purchase and would recommend Socks Rock to anyone looking for some custom socks.

Read full review of Socks Rock
Hide full review
ComplaintsBoard
R
Verified customer This review was posted by a verified customer. Learn more

Socks Rock Disappointing Customer Service at Socks Rock: A Review

I gotta say, I was pretty excited to order some socks from Socks Rock. I mean, who doesn't love a good pair of socks, right? But I gotta be honest, I was pretty disappointed with the customer service. I ordered a sock that said it could come with a custom text on the brim, but when I got it, they told me it had to be the same on all the socks. What a bummer! And when I tried calling to talk to someone about it, I couldn't get through to a live person. I even sent an email asking them to call me back, but I never heard anything.

Now, don't get me wrong, the socks themselves are pretty cool. They're comfy and they look great. But when it comes to customer service, Socks Rock could definitely use some improvement. I mean, if you're gonna offer custom options, you should be able to follow through on them, right? And if someone has a question or a problem, they should be able to talk to a real person about it.

All in all, I'd say Socks Rock is a decent place to get socks, but don't expect too much in the way of customer service. If you're okay with that, go ahead and order some socks. But if you're looking for a company that really cares about its customers, you might want to look elsewhere.

Read full review of Socks Rock
Hide full review
ComplaintsBoard
D
Verified customer This review was posted by a verified customer. Learn more

Socks Rock Disappointing Experience with Socks Rock: Delayed Delivery & Poor Customer Service

So, I ordered some socks from Socks Rock back in August for Christmas presents. I was pretty excited about it, but things haven't gone as planned. They keep sending me emails with excuses about why my order hasn't shipped yet. They say they have too many orders, or that there are issues with their suppliers or the quality of the socks. I reached out to them in November to see what was going on, and they said they would send me a free pair of socks as a thank you for being patient.

But now it's December, and I just got another email saying that my order won't be delivered until maybe January. I'm pretty disappointed with their business model. It seems like they can't keep up with demand, and they're not being very transparent about what's going on. I think I'm going to cancel my order and ask for a refund. It's just not worth the hassle at this point.

Overall, I wouldn't recommend Socks Rock to anyone. They might have cute socks, but their customer service and delivery times leave a lot to be desired. If you're looking for a reliable place to buy socks, I'd suggest looking elsewhere.

Read full review of Socks Rock
Hide full review
ComplaintsBoard
A
Verified customer This review was posted by a verified customer. Learn more

Socks Rock Disappointing Experience with Socks Rock: Delayed Shipping and No Cancellation Policy

I sent them an email about three weeks ago asking to cancel my order because I was worried it wouldn't arrive before Christmas. They did respond to my email, but unfortunately, they couldn't cancel my order. I had ordered my socks back in August, so I was really hoping to get them in time for the holidays. After waiting for two weeks, I was still in the queue and couldn't cancel my order. I was starting to get really frustrated with the whole situation.

However, I did receive an email from Socks Rock offering me a free pair of socks and printing my name on the label. I thought that was a nice gesture, but I was still disappointed that I couldn't cancel my order. I continued to ask them to cancel my order for almost four weeks, but I only received responses saying that I was still in the queue and they couldn't cancel my order.

Overall, I wouldn't recommend placing an order with Socks Rock. It's been a frustrating experience for me, and I still haven't received my socks or my money back. I understand that things can get busy during the holiday season, but I wish they had been more upfront about their shipping times and cancellation policies.

Read full review of Socks Rock
Hide full review
ComplaintsBoard
D
Verified customer This review was posted by a verified customer. Learn more

Socks Rock Terrible Company: Wrong Colors, Poor Customer Service, and No Management Response

This company is just terrible! I ordered some socks from them and they sent me the wrong colors. I tried to contact them to get the right colors, but they didn't listen to me. They just told me that I would have to pay for shipping and a 10% restocking fee. I was so frustrated that I tried to call them, but they didn't answer. They only emailed me back and told me that it wasn't their problem if my screen showed the wrong colors. I asked for management several times, but they never responded. I would definitely not recommend this company to anyone. It's just a waste of time and money.

Read full review of Socks Rock
Hide full review
ComplaintsBoard
Y
Verified customer This review was posted by a verified customer. Learn more

Socks Rock Disappointing Experience with Socks Rock: Slow Approval, Cancellation, and No Response

I gotta say, my experience with Socks Rock was a bit of a bummer. It took a whole week just to get my mockup approved and get the invoice sorted out. I was really hoping to get my socks in time for a big event, so I paid for the fast shipping and everything. But then, two weeks later, I get a message saying my order was cancelled because they thought I was trying to pull some kind of scam. What the heck, man? I tried reaching out to them a few times to figure out what was going on, but I never got a response. Now I don't even know if I'm gonna get my money back. It's a real shame, because I was really looking forward to rocking those socks at my event. I guess I'll have to look for another company to order from, but I don't have a lot of time left. Overall, I'm pretty disappointed with the service I got from Socks Rock.

Read full review of Socks Rock
Hide full review
ComplaintsBoard
K
Verified customer This review was posted by a verified customer. Learn more

Socks Rock Disappointing Experience with Socks Rock: Over 6 Weeks and Still No Socks

I've been waiting for my socks from Socks Rock for over 6 weeks now, and I'm starting to get a bit frustrated. I paid for them already, and I was told that production time is 15 days after art is approved, and then add 3-4 days for shipping. That was back on June 4th, 2018. According to that calculation, I should have had my 24 pairs of socks by the end of June. But it's already July 16th, and still no socks in sight.

I've tried to contact them multiple times, but it seems like they're not very responsive. I've called them four times, emailed them four times, and even tried to chat with them. But the chat person seems to be typing with only one finger, taking 3-4 minutes between responses. Maybe all those rocks are slowing them down?

Honestly, I'm starting to think that this is just normal business for Socks Rock. And if that's the case, I would definitely recommend that you avoid this company and look for another one instead. It's just not worth the hassle and frustration of waiting for weeks and weeks for something that you've already paid for.

Read full review of Socks Rock
Hide full review
ComplaintsBoard
E
Verified customer This review was posted by a verified customer. Learn more

Socks Rock Disappointing Experience with Socks Rock: Delayed Delivery and Poor Communication

I put in my order for some sweet socks from Socks Rock on June 6th, 2018. They said it would take 15 days to make and another 3-5 days to ship. But it's July 10th now and I still haven't gotten my socks or even a notification that they've been shipped. Every time I hit them up, they say they're waiting to hear back from the manufacturer. They've told me that three times in the last week alone. Today they told me there was a week delay, but I still don't have my socks, so that's more like a two week delay. I'm so mad because I ordered these socks for our state tournament and based on their timeline, they should have been here by now. But the season is almost over and I still don't have my socks. And to top it off, they won't let me cancel my order. I don't recommend Socks Rock because they don't answer your questions and they don't keep you updated on what's going on. They just keep you waiting and waiting.

Read full review of Socks Rock
Hide full review

Socks Rock complaints 5

ComplaintsBoard
B
7:41 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Socks Rock Socks Rock Review: Cool Socks, But Some Issues with Minimums and Website Navigation

So, I was checkin' out Socks Rock (socksrock.com) and I gotta say, they got some issues. First off, they got these minimums that make it a real pain in the butt to order custom socks for each player on a team. Like, come on man, that ain't what the market needs. We want options, we want flexibility, we want to be able to get exactly what we want without jumpin' through a bunch of hoops.

But, I will say this, the socks they do have are pretty dope. They got all kinds of colors and designs, and they're made with good quality materials. I ordered a few pairs for myself and they've held up pretty well so far.

One thing that bugs me though is the website. It's not the most user-friendly, and it can be a bit confusing to navigate. I had to spend some time clickin' around to find what I was lookin' for.

Overall, I'd say Socks Rock is worth checkin' out if you're in the market for some cool socks. Just be prepared to deal with some minimums and a slightly wonky website.

Read full review of Socks Rock
Hide full review
ComplaintsBoard
J
7:17 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Socks Rock Disappointing Experience with Socks Rock: A Customer Review

So, I ordered some socks from Socks Rock and let me tell you, I was not impressed. There were so many problems with them, it was ridiculous. And when I tried to call them to sort it out, they never even bothered to call me back. I mean, come on, that's just rude.

But I wasn't about to let them get away with it. I gathered up all the evidence I could find and marched right back to their website. And you know what they did? They made me wait for weeks before finally telling me that they weren't going to do anything about it. Can you believe that? It's like they don't even care about their customers.

So, if you're thinking about buying from Socks Rock, I would definitely think twice. They might have some cute socks, but it's just not worth the hassle. Trust me, I learned that the hard way.

Read full review of Socks Rock
Hide full review
ComplaintsBoard
F
7:00 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Socks Rock Disappointing Experience with Socks Rock: Late Delivery, Wrong Sizes and Colors, and Poor Quality

So, I ordered some socks from Socks Rock back in August and just got them in January. Yeah, you read that right, five months later. And to make matters worse, they sent me the wrong sizes and colors. Like, come on, how hard is it to get an order right? And the quality was pretty bad too. I paid $68.55 for these socks and only got $48 worth of merchandise. Not cool, Socks Rock. Not cool at all. I'm definitely not impressed with this experience.

Read full review of Socks Rock
Hide full review

Is Socks Rock legit?

Our conclusion: Socks Rock's operations, reviewed by ComplaintsBoards, appear mostly legit but with some concerns. Be careful and read customer feedback before dealing with the company. Negative reviews may indicate potential risks.

Socks Rock earns a trustworthiness rating of 62%

Generally safe, but check closely before sharing details.

Socks Rock has received positive review on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

Socksrock.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Socksrock.com you are considering visiting, which is associated with Socks Rock, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

Socks Rock as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.

This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.

However ComplaintsBoard has detected that:

  • Socksrock.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The socksrock.com may offer a niche product or service that is only of interest to a smaller audience.
  • Socks Rock protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • We conducted a search on social media and found several negative reviews related to Socks Rock. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
ComplaintsBoard
P
Verified customer This complaint was posted by a verified customer. Learn more

Socks Rock Disappointing Custom Socks from Socks Rock: Colors Way Off & No Help from Customer Service

So, I ordered some custom socks from Socks Rock and when they finally showed up, I was pretty disappointed. The colors were all wrong! I mean, they looked nothing like the colors on the website. I was pretty bummed out, so I called up customer service to see if they could help me out. But nope, they told me there was nothing they could do about it. I was stuck with these ugly socks.

Honestly, I'm pretty ticked off about the whole thing. I mean, I spent good money on these socks and they're not even close to what I wanted. And now I can't even return them? That's just ridiculous.

Overall, I would not recommend Socks Rock. If you're looking for custom socks, I'd suggest going somewhere else. These guys just don't seem to care about their customers.

Read full review of Socks Rock
Hide full review
ComplaintsBoard
M
Verified customer This complaint was posted by a verified customer. Learn more

Socks Rock Poor Customer Service and Shipping: My Experience with Socks Rock

I ordered some socks from Socks Rock and let me tell you, it was not a good experience. The customer service guy, Nick, was not helpful at all. I had some questions about my order and he didn't seem to know what he was talking about. It was frustrating.

Also, the order confirmation didn't have all the information I needed. I had to contact them again to get some more details. It's like they don't want to tell you everything up front. That's not cool.

And don't even get me started on how long it took to get my socks. It was ridiculous. I ordered them weeks ago and they just arrived. I could have gone to the store and bought some socks faster than that.

Overall, I would not recommend Socks Rock. The service was terrible and the whole experience was a hassle. Save yourself the trouble and go somewhere else for your sock needs.

Read full review of Socks Rock
Hide full review

About Socks Rock

Socks Rock is a leading online retailer of high-quality custom socks. The company offers a wide range of socks that are designed to meet the needs of athletes, sports teams, businesses, and individuals who want to add a touch of style to their wardrobe. With a focus on quality, comfort, and durability, Socks Rock has become a go-to destination for anyone looking for premium socks that are both functional and fashionable.

One of the things that sets Socks Rock apart from other sock retailers is its commitment to customization. Customers can choose from a variety of styles, colors, and designs to create a sock that is uniquely their own. Whether you're looking for a pair of socks to match your team's colors or want to create a custom design for your business, Socks Rock has you covered.

In addition to its customization options, Socks Rock also offers a wide range of high-quality materials to choose from. From moisture-wicking fabrics that keep your feet dry and comfortable during intense workouts to soft, cozy materials that are perfect for lounging around the house, Socks Rock has something for everyone.

Another key feature of Socks Rock is its commitment to customer service. The company prides itself on providing exceptional support to its customers, whether you're placing an order or need help with a return. With a team of knowledgeable and friendly customer service representatives, Socks Rock is dedicated to ensuring that every customer has a positive experience.

Overall, Socks Rock is a top choice for anyone looking for high-quality, customizable socks. With a focus on quality, customization, and customer service, the company has established itself as a leader in the industry and is sure to continue to be a go-to destination for sock lovers everywhere.

Overview of Socks Rock complaint handling

Socks Rock reviews first appeared on Complaints Board on Jun 12, 2023. The latest review Great Socks, Terrible Customer Service: My Experience with Socks Rock Exchanges was posted on Jun 20, 2023. Socks Rock has an average consumer rating of 1 stars from 15 reviews. Socks Rock has resolved 0 complaints.
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Socks Rock contacts

  2. Socks Rock phone numbers
    +1 (866) 200-2416
    +1 (866) 200-2416
    Click up if you have successfully reached Socks Rock by calling +1 (866) 200-2416 phone number 0 0 users reported that they have successfully reached Socks Rock by calling +1 (866) 200-2416 phone number Click down if you have UNsuccessfully reached Socks Rock by calling +1 (866) 200-2416 phone number 0 0 users reported that they have UNsuccessfully reached Socks Rock by calling +1 (866) 200-2416 phone number
  3. Socks Rock emails
  4. Socks Rock social media
Socks Rock Category
Socks Rock is related to the Specialty Stores category.

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.