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CB Furniture Stores The Dump Complaints #22-41
The Dump

The Dump review: leather lounge suite

L
Author of the review
3:44 pm UTC
Verified customer This complaint was posted by a verified customer. Learn more

I bought a leather lounge suite from the Dump Houston on December 8, 2018. When the lounge suite was delivered initially it was installed missing some feet. As a result the pieces did not fit together properly. The Dump arranged for an outside company to come and access what was wrong. As a result of having missing feet, some serious scratching occurred on our wooden floors. A second installation team, including the sales person, Bryan Schwaab, came out to our house a few weeks later. One of the installation guys turned one of the couches upside down and immediately noticed the missing feet. The missing feet were installed and that solved the problem with the couches not fitting together properly. However we are still left with the badly damaged wooden floor which we were told by Bryan Schwaab would be repaired by the Dump. However we have not heard a thing from the Dump since then.I have tried to get hold of Bryan Schwaab and the store manager of the Dump Houston - Rob Pcholinski - without success. Extremely disappointing after spending over $5 000 with these guys!

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bryan schwaab couches damaged wooden floor feet installation team leather lounge suite pieces repaired sales person scratching wooden floors
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    +1 (800) 768-0348
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    Credit Service
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    Atlanta, GA
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    Chicago, IL
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    Dallas, TX
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    Hampton, VA
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    +1 (757) 466-0166
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    +1 (484) 831-1060
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    Philadelphia, PA
    +1 (480) 403-9800
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    Phoenix, AZ
    +1 (804) 262-6480
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    Richmond, VA
    +1 (856) 677-1030
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    Turnersville, NJ
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