The BusBank’s earns a 2.0-star rating from 0 reviews and 4 complaints, showing that the majority of charter bus renters are somewhat dissatisfied with booking experience.
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Unreliable
I am so disappointed in this service.
I always check everything twice, so that's why one week before the event I called BusBank and asked them to confirm my booking and all the details. They did.
I was also given a driver's phone number just in case. And it happened. It arrived 50 minutes late. I used the phone number, but the driver never answered. When he eventually showed up he said he was lost. And didn't even apologized. Letting people down is not professional. At least.
charter buses
Absolutely terrible experience. Would give 0 stars if I could. Owner was predatory with 0 concern for customer service. Coaches that were sent were not luxury at all, but sent from a town 3 hours away and very old and smelly. (When we asked beforehand to see the buses since this was the first time working with them, we were refused.) Drivers were incompetent and rude, yelled at our visiting international guests for trying to load their suitcases in the bottom of the bus, yet refused to help with luggage for liability reasons. Seemed like a lose/lose. Driver was loud and inappropriate, honking the horn unnecessarily and expressing road rage. When we gave feedback about the experience, owner was defensive with 0 remorse or regard to the customer relationship. The only satisfactory experience out of the whole thing was that we were refunded for the drivers' behavior (as we should have been). As this company is based out of Chicago, I've learned my lesson to never try to do business with someone who is not on the ground. Even if the owner was not present, the least he could have done was be polite and apologetic instead of trying to justify and explain. Needless to say, will never use this company again and never recommend it.
Fraud and cheating
This company advertises SAFETY and talk about how good they were with helping out Katrina, but never mention that they were the broker who booked the bus that blew up in Dallas during Hurricane Rita. So much for their 5 Star Guarantee!
The complaint has been investigated and resolved to the customer’s satisfaction.
Is The BusBank Legit?
The BusBank earns a trustworthiness rating of 94%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for The BusBank. The company provides a physical address, 2 phone numbers, and 2 emails, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Busbank.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Busbank.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Busbank.com you are considering visiting, which is associated with The BusBank, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
The BusBank as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.
Several positive reviews for The BusBank have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.
However ComplaintsBoard has detected that:
- Busbank.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The busbank.com may offer a niche product or service that is only of interest to a smaller audience.
- The BusBank protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
Billed $4000 and never received a bus
I work for a company based in New York City called Pioneer. Our company provides free and low-cost transportation from New York City to the New York State prisons for women and children who have loved ones who are incarcerated. On father's day we did a special that would have sent almost 400 children who have incarcerated parents upstate to see them for free without paying the high prices of public carriers like greyhound. We booked the buses through a company called the Bus Bank and they billed us for $4,000. However, they sub-contracted the booking to someone else and that company never showed up. Almost 6oo women and children were left stranded throughout New york city waiting for these buses in hopes of taking the 7 hour ride to Dannemora and Attica, NY When my boss called the company that was sub-contracted, they demanded an additional $2000 before they would send the bus out. They wanted cash and refused to send the buses without it even though they had already been paid by the Bus Bank. These women and children stood in the rain until 2 am waiting for buses that should have arrived at 9 pm and the buses never showed up. When I called the Bus Bank the next day, they refused to refund us any money and have not returned our calls. I would not recommend the Bus Bank to anyone. They attempt to build this high corporate image but we've discovered that they run their business from cell phones out of a garage in Illinois. Today, they billed us another $4,000 and have tried to get authorization from our credit card company for $6,000 more!
BusBank is an extremely shady operation. They told us that we were guaranteed a bus with Wifi, a bus with flat screen TVs, a bus with leather seats. We got non of the above. A bus showed up from 1990s with cracked windows. We paid over $6000 for the reservation. When we tried to cancel they said that we were locked in a contract and it would be non-refundable... ok? We called back and the company was so rude. Kept on putting us on hold and even hung up on us. We were only asking for an apology at this point and some respect, not necessarily a refund. We went with the most expensive company because we wanted the best service, however it turned out they charged us the most so they could make a big margin. Please do yourself a favor and do not book with busbank or busbank.com .
I was just stood up by BusBank. Over 40 people who took the day off and paid for the : hour trip had to return home disappointed. Reservation was booked three months in advance. No excuses. Plus we lost out on the monies paid for the show we were supposed to go see. August 10th, 2012. Stay away from BusBank.
In 2005, a bus carrying seniors fleeing Hurricane Rita burst into flame outside of Dallas, immolating 23 nursing home residents. Investigators later found that the bus was: driven by an undocumented migrant without a valid U.S. driver's license, lacking adequate fire extinguishers, and not registered to operate in Texas. When the bus had mechanical problems before the crash, the driver took it to an unqualified mechanic who failed to notice the critical fault--an unlubricated axle that eventually melted and caught fire.
BusBank (aka Global Charters) hired the subcontractor, Global Limo. BusBank boasted on its website that it had a "rigorous operator certification process" to ensure the safety of contracted bus drivers. BusBank used Global even though the subcontractor had a long record of federal and state safety violations, had entered bankruptcy, and was being sued.
BusBank's association with Global appears to have been more than a one-off, Global Limo's owner Jim Maples even listed Global Charters as his employer when he gave $5000 to the RNC in 2004.
*BusBank CEO Bill Maulsby blamed insufficient federal oversight, "We're not safety experts, " he said. "We clearly need to depend on the federal government."
Nice tap dancing Bill!
This says it all...
BusBank files for Chapter 11
It would seem Global Charter Services Ltd (aka BusBank) thought it was a real bank and has followed some of the worlds great and the good in the financial sector. News reaches us that BusBank has filed for Chapter 11. Their website still seems to be up and running but they haven’t posted on their blog since 24th April 2009 (they used to post very regularly) – so maybe its been in place a while and its been a long time coming.
They have between 200 to 999 creditors with total liabilities between $1m and $10m. Seems like they also owe Coach USA $1m and plenty of operators between $35k and $90k each. Ouch!
Actually that is par for the course with The Busbank. I used to work for them and it is a very shady operation. You will pay more and get nothing for it. The story above is a prime example of the kind of service and experience you will get from The Busbank. Go directly to the bus operators or go to busrates.com to get the real deal.
There is absolutely no truth to this claim. The BusBank is a 26 million company currently employing 75 people in the heart fo downtown Chicago. The individual likely called after hours and reach a 24/7 line employee who is essentially on call for the weekend. Unreal people actually make claims like this, with absolutely nothing to back it up.
Overview of The BusBank complaint handling
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The BusBank Contacts
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The BusBank phone numbers+1 (866) 428-7226+1 (866) 428-7226Click up if you have successfully reached The BusBank by calling +1 (866) 428-7226 phone number 0 0 users reported that they have successfully reached The BusBank by calling +1 (866) 428-7226 phone number Click down if you have unsuccessfully reached The BusBank by calling +1 (866) 428-7226 phone number 0 0 users reported that they have UNsuccessfully reached The BusBank by calling +1 (866) 428-7226 phone numberCustomer Service+1 (312) 476-6121+1 (312) 476-6121Click up if you have successfully reached The BusBank by calling +1 (312) 476-6121 phone number 0 0 users reported that they have successfully reached The BusBank by calling +1 (312) 476-6121 phone number Click down if you have unsuccessfully reached The BusBank by calling +1 (312) 476-6121 phone number 0 0 users reported that they have UNsuccessfully reached The BusBank by calling +1 (312) 476-6121 phone numberHead Office
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The BusBank emailssales@busbank.com100%Confidence score: 100%Supportadvertising@busbank.com99%Confidence score: 99%marketingtickets@busbank.com94%Confidence score: 94%ar@busbank.com88%Confidence score: 88%customercare@busbank.com76%Confidence score: 76%support
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The BusBank address820 W. Jackson Blvd, Ste 815, Chicago, Illinois, 60607, United States
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The BusBank social media
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Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 30, 2025 - View all The BusBank contacts
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