The Bus Bank (Busbank.com) — Billed $4000 and never received a bus
I work for a company based in New York City called Pioneer. Our company provides free and low-cost transportation from New York City to the New York State prisons for women and children who have loved ones who are incarcerated. On father's day we did a special that would have sent almost 400 children who have incarcerated parents upstate to see them for free without paying the high prices of public carriers like greyhound. We booked the buses through a company called the Bus Bank and they billed us for $4,000. However, they sub-contracted the booking to someone else and that company never showed up. Almost 6oo women and children were left stranded throughout New york city waiting for these buses in hopes of taking the 7 hour ride to Dannemora and Attica, NY When my boss called the company that was sub-contracted, they demanded an additional $2000 before they would send the bus out. They wanted cash and refused to send the buses without it even though they had already been paid by the Bus Bank. These women and children stood in the rain until 2 am waiting for buses that should have arrived at 9 pm and the buses never showed up. When I called the Bus Bank the next day, they refused to refund us any money and have not returned our calls. I would not recommend the Bus Bank to anyone. They attempt to build this high corporate image but we've discovered that they run their business from cell phones out of a garage in Illinois. Today, they billed us another $4,000 and have tried to get authorization from our credit card company for $6,000 more!!!