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The Boots Company Reviews and Complaints

The Boots Company review: Online ordering

Claud Newman of US

May 04, 2026 3:09 pm UTC

Verified customer

Featured review

I have tried to place an online order 4 times today using 3 different cards. I get a message back saying the order has been cancelled. So I start again using a different debit card. But my backet is EMPTY! Complaint number 1. I wasted 1 & Half hours selecting items for that order. I tried this 3 more times and each time it said that me order had failed and my basket was emptied so 8 minutes later, Complaint NUmber 2, when I found how to make a comlpaint, I called the number given. Complaint Number 3, the person on the end of the line couldnt tell me why this had happened and said I have to wait 3! days! before I can try and make another order. He didn't know why. He said when the 3 days had [passed I can try but not be logged in and try making the order as Guest. He didnt know why. Are Boots trying to go Bust?

Desired outcome: Compensation for my time. £50 per hour.

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The Boots Company Contacts

The Boots Company phone numbers

+44 345 070 8090

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Store & Pharmacy Enquiries

+44 345 609 0055

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Boots.com Enquiries

+44 345 125 3752

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Boots Opticians

+44 345 603 2020

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Contact Lens Reward Scheme Membership

+44 345 124 4545

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Boots Advantage Card Enquiries

+44 345 121 9040

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Online Pharmacy Services

More phone numbers

The Boots Company emails

boots.customercare_team@boots.co.uk

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Support

The Boots Company address

Third Floor Page House, 40 East Street, Epsom, Surrey, United Kingdom

The Boots Company social media
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