The Book Depositorybook ordering receipts

Our school desperately needs acknowledgements of orders made using the school VISA card. We need the receipt to simply show the bill and that it was paid using VISA XXX. We get our credit card statements and match them up -the packing slips spoken about below do not have this info - only item name and price no indication that the item was paid for using VISA...is there a receipt we should be seeing in our Account history - some sort of ackowledgement of order? We haven't received any - only a history of past orders - a listing of the books in each order no acknowledgement that the item was paid for using the School VISA card.

If this cannot be resolved the library will no longer order from Book Depository as we need receipts for our VISA statements.

This is some of the correspondence received:

Candice (Book Depository)
Mar 8, 11:50 GMT
Hi Ingrid,

Each order will come complete with a packing slip; this also doubles as a receipt. We are unable to provide tax invoices or substitute or add to the details provided on receipts. We are registered for business to consumer sales, and not business to business transactions. The document supplied contains our name, address, VAT details, and a breakdown of the items purchased. These are the details required for a business to consumer distance sale.

Sorry we could not be of any further help in this matter.
Kind Regards,
Candice,
Customer Advisor

Responses

  • Ni
    Nika Danielska Dec 12, 2018
    This comment was posted by
    a verified customer
    Verified customer

    That is exactly my problem as well. When ordering I was asked about both shipping address and billing address. Why any company would ask for a billing address if they don't issue invoices in the first place? That was totally misleading and I think it is done deliberately. Shame, luckily I ordered only 3 books from Book Depository.

    2 Votes
  • Ba
    b a Dec 10, 2018
    This comment was posted by
    a verified customer
    Verified customer

    I need a tax invoice for the books I ordered via Book Depository to get a refund from my employer, and it seems they are unable to provide it. I can imagine many people buy books for their businesses and it is a serious problem. I wouldn't even think that a big company can sell products without issuing invoices. Customers should be at least informed that "BookDepository is unable to issue tax invoices" before submitting the order.

    6 Votes
  • Da
    DanRea Sep 24, 2018

    It's pretty staggering that this basic functionality is missing. The year is 2018. I manage a company of software developers and we all go through a lot of books - and I won't be getting them from the Book Depository if I can't even get invoices for my company credit card. I guess they don't want any corporate customers.

    8 Votes

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    Submit

    IN THE NEWS

    Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.