Tervis review: Tumbler personalized

I ordered a tumbler with Mandalorian Child on one side and my college age grandson's picture on the other side with his name. I ordered this on 12/7/2020, got an e-mail that said it would be delivered 12-18 to 12-22. It was not delivered and I sent e-mail after e-mail. Well finally I received an order Monday 12-28-2020 and it was totally the wrong gift instead of my grandson's picture and name on it it had a picture of a bunch of kids on it. I have sent them e-mail after e-mail about this, cannot reach anyone on the phone and I even sent a message through their website to customer service on December 30, 2020 and still no response. I am so fed up with this. Please help me with this.