The complaint has been investigated and
resolved to the customer's satisfactionResolved Teppermans — warranty
resolved to the customer's satisfaction
Im really very disappointed in you warranty and customer care team...
I have been waiting 10 weeks for a product to come in that's on an extended 5 year warranty program, no one is ever returning my calls when they say they will.
I have been the one having to call around to try and figure out the situation, when I was under the impression that was the job of your employees...
. I also thought that your company prided in the fact that you were a family based company, but no one seems to care that my family has no drier and I have to take the time out of my schedule to go to a laundry mat and sit there for a few hours a week to do my laundry when I am paying for a product that I should be able to use from the comfort of my own home, not to mention all the stressful days on the phone for hours trying to figure out exactly why a part for a product that you sell in your store should take more then 4-6 weeks to come in!!!
I've been having no luck with your employees and they cant seem to give me any kind of answer as to when it will be fixed or if I can just get a replacement unit, or a refund in order to purchase a working product.
I finally received a phone call today from Cornerstone and was very surprised, only to find out that the lady on the phone was telling me that as long as there is an estimated time of arrival there is absolutely nothing I can do even if essentially they had an estimated time of arrival for the next year I would just have to wait... this is not acceptable...
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