Im really very disappointed in you warranty and customer care team...
I have been waiting 10 weeks for a product to come in that's on an extended 5 year warranty program, no one is ever returning my calls when they say they will.
I have been the one having to call around to try and figure out the situation, when I was under the impression that was the job of your employees...
. I also thought that your company prided in the fact that you were a family based company, but no one seems to care that my family has no drier and I have to take the time out of my schedule to go to a laundry mat and sit there for a few hours a week to do my laundry when I am paying for a product that I should be able to use from the comfort of my own home, not to mention all the stressful days on the phone for hours trying to figure out exactly why a part for a product that you sell in your store should take more then 4-6 weeks to come in!
I've been having no luck with your employees and they cant seem to give me any kind of answer as to when it will be fixed or if I can just get a replacement unit, or a refund in order to purchase a working product.
I finally received a phone call today from Cornerstone and was very surprised, only to find out that the lady on the phone was telling me that as long as there is an estimated time of arrival there is absolutely nothing I can do even if essentially they had an estimated time of arrival for the next year I would just have to wait... this is not acceptable...
Well I have received a phone call from a manager at customer care who actually helped me out, I now have a drier on a truck being delivered tomorrow for our use until the situation with our drier is fixed... Thank You Karen and Noah Tepperman..
This is the service I expected to get from Teppermans I guess it just took getting in contact with the right person for my situation, I'm very pleased with their effort to make me a satisfied customer as I have purchased a fridge stove mattress foundation couch loveseat and washer and drier there I believe I deserve to be satified!
Well Noah Tepperman received one of my many attempt at contacting him and I received a email that he will look into this matter ASAP with a phone call no later then Tuesday...fingers crossed...will updated when I receive a phone call.
The complaint has been investigated and resolved to the customer’s satisfaction.