The complaint has been investigated and
resolved to the customer's satisfactionResolved Tempurpedic — alergic reaction / hospitialization
resolved to the customer's satisfaction
I had a severe allergic reaction to my new tempurpedic mattress and ended up in the hospital. i ordered it from brookestone and it arrived straight from the factory. when i took it from the bag, the smell of it was really intense. its hard to describe, but sort of a strong industrial compound smell--similar to what a five gallon drum of crazy glue might smell like! i slept on my mattress and by morning had developed a sore throat. it was nov. and i didnt think much about it, just thought i might have come down with a cold. the second night was even worse and i could hardly talk the next day. but by the evening it had gotten really bad. i was having trouble swallowing, the little doo hicky in the back of my throat was the size of a giant slug. it filled my throat. even then i still hadent made a eureka ! connection to it being the bed. however, i woke in the middle of the third night unable to breathe. my throat had swollen shut. i ended up in the emergency room. the doctor asked me if i had been exposed to anything that cooresponded with the allergic reaction, like new furniture or carpet, by then i had done the math and realized the intense smell that came off the mattress when it came out of the bag was in fact being released even more as i slept on the mattress as my body weight compressed it. i weighed a measely 125 pounds but as i compressed the foam, it realeased toxic petrolium based fumes. i had to get shots at the hospital and i had to stop using the bed. the doctor said my throat looked as if it had been chemically burned from the inside. i called brookstone and didnt get anywhere and then the tempurpedic company themselves was a joke. they wanted to send me a complimentary travel pillow for the trouble of my throat closing shut. the rep actually confided in me that the mattresses come fresh off the line and are then sent out, so mine was prob only a few days old. the material is petrolium based and many people have allergic reactions fo things like new carpet and other new furniture. she told me that when a person lays on the mattess, it does release fumes. she said it should be put in a seperate room or storage area and allowed to air out for several weeks. i was like !!!. you want me to move this mattress to another part of the house and let it air out so that it will then be safe enough to sleep on?? why not put a warning on it or just let them air out in your own dam house before sending them out to your customers. then, if they just about keel over from the toxic shock because there wasnt a warning, why dont you offer something beside a travel pillow? the mattress was 1400.00, it now sits in a rental house for students, having aired itself out fully in my lungs.