The complaint has been investigated and
resolved to the customer's satisfactionResolved Tel3 Advantage — Bad service
resolved to the customer's satisfaction
After reading the responses to customer complaints by Tel3, I just had to make my voice heard. Tel3 is not a reliable company. As much as they might repsond and say "contact us", "speak to a manager" etc. etc. they continue to have unreliable service. First, call quality on my calls to Colombia are horrible. My girlfriend cannot hear me and I cannot hear her. I used the service during the day because it was cheap and would use Skype at night. Secondly, connecting of calls are unbearable. I have to repeatedly call the number until I could get my lousy connection. Third, when you think the call is being placed and the person on the other end just is not available, I would check my balance and realize not just 1 minute had been charged to my account but 2 or 3 minutes just for the privilege of hearing a phone ring. Later I would call my girlfriend and say where you and she would say her phone never rang. Realistically, I have no idea how much money was charged to my account for non-connected calls. When I did call customer service, most seem to be inexperienced and recite a rehearsed line of company policy. Including, I will send this on to technical support, try pressing ##* or something like that. After waiting some time hoping the lines would clear or G-d forbid be fixed, I once again was greeted to minutes being subtracted from my account with no connection. I said to customer service just give me back the money on my account and she responded she was unable to do that. Ok...thank you very much...Please be careful when purchasing services and check out boards like this first. Unlike myself, you could have saved a lot of time, money, and get better overall quality.. Also, you guys/gals might want to check out the South Florida Better Business Bureau on this company. I guess I am not alone...