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TaxAct
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1.3 53 Reviews

TaxAct Complaints Summary

0 Resolved
43 Unresolved
Our verdict: Engaging with TaxAct at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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TaxAct reviews & complaints 53

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Newest TaxAct reviews & complaints

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A
11:26 am EST
Verified customer This complaint was posted by a verified customer. Learn more

TaxAct Gift card scam

I opted for part of my refund to be given on an Amazon gift card. I checked with Republic Bank who told me they forwarded that money to TaxAct on Feb 15 and to this date, March 8, I have not received it. No answer from giftcard@taxact.com for several weeks. No answer from Assistance@taxact.com for several weeks. If you call the customer service number 319-373-3600 the message says to email giftcard@taxact.com, but they do not respond at all - even to say they received the message and are working on it. Just silence. I can't get a live person on the phone. Republic Bank can't help any more. I'm afraid this has all been a Tax Act scam and my family just lost over $500.

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Update by AA2019
Mar 08, 2019 12:32 pm EST

In their defense, they did file my taxes and the rest of my refund went down as promised - the gift card situation is my only complaint. I've used TaxAct several times before this and had no issues. There is nothing "free" here - this was part of my refund.

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J
8:23 am EST

TaxAct software downloads

Your offices are closed but, you website says you should be open
January (mid-month) — April (through IRS deadline)

Monday - Friday 8am - 8pm
Saturday 9am - 5pm
Sunday 10am - 5pm
My complaint is that I cannot down load the State of Kansas tax forms. I called a week or so and they said they should be ready, but still says coming soon. I have been using your software for many years then now this. Help with this or I need to get refund I have several people that I cannot do because of this.
James Erwin
Harrisonville MO

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9:18 pm EST
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TaxAct online tax preparation

I was attempting to file my daughters taxes with taxact Wendy L Oliver [protected] and was charged 34.95 instead of 9.95. The I tried repeatedly to e file and never successfully transmitted her taxes. I finally filed with another provider but was still charged $34.95. I have spent all day trying to contact taxact to rectify this situation but to no avail.

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1:40 pm EDT

TaxAct basic vs. plus online edition

4/15/2018

My return is a 1040A but I am being charged for 1040 at the plus rate, and will have to pay too much for the state return. Why can't I change back to the Basic rate with reasonable rates for federal and state?

Also, there was no easy way to email TaxAct if not using gmail or yahoo. The email account for the company was not displayed, it was only a link type.

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2:09 pm EDT
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TaxAct online filing

The IRS never received my 2016 return. According to TaxAct, I didn't finish clicking various buttons to e-file. I know I went all the way through the process. I have a copy of the return. I paid what I owed through a 3rd party online. TaxAct took my money as well. Now they say it's my fault! I'm out $27 and may be facing penalties for late filing! All they can say is I have to mail it in!

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3:10 pm EDT
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TaxAct federal income tax software

Here is my experience with Tax act bait and switch. You can get a refund of upgrade cost also!
Original Message
From: "greengroth"
Date Received:4/17/2016 8:32:04 PM
To: ""
Subject:Trash Act
I buy the basic edition and find after completing my return I must buy the premium edition. That is UNETHICAL. BAIT and SWITCH!. Then all the NAGS for upgrades and state programs. Very annoying when concentrating on my taxes.
I will let everyone know Tax Act is now a rip off and stay with better options.
------------------------------------------------------------------------------------------------------------------------
On 4/18/2016 1:12 PM, [protected]@taxact.com wrote:
This year, TaxAct introduced a new product line designed to provide customers with a more personalized experience based on each person's unique tax situation. Our new products include different tax forms, schedules and worksheets specific to those tax situations. Although you started a TaxAct Basic return, your tax situation requires at least one IRS tax form, schedule or worksheet that is not included in Basic but is included in Premium. The form(s) that your tax situation requires was listed on the screen where you were given the option to upgrade to TaxAct Premium or proceed with the product you had.

We encourage you to compare TaxAct to other major brands. We are confident you will find that TaxAct is the best deal in tax at a fraction of the cost of other major brands.

If you have specific questions about your fees or our products, please feel free to reply to this email.

Sincerely,
Jessi D.
TaxAct Customer Service
-----------------------------------------------------------------------------------------------------------------------------

[protected]@toast.net is my tax act username
On 4/18/2016 2:58 PM, [protected]@taxact.com wrote:
We do not want customers to have the impression that we utilize "bait and switch" tactics. I am happy to research your situation to see why you were required to upgrade. Please reply to this email with your TaxAct Account username, as your email address of xxx is not in our system.

Sincerely,
Jessi D.
TaxAct Customer Service
-------------------------------------------------------------------------------------------------------------------------------------------------------------
________________________________________
From: "greengroth" Date Received:4/18/2016 4:48:28 PM
To: ""
Subject:Re: Trash Act[6253353:6322551]
I may have been given the option after i purchased basic. Too late, for I didn't have an opportunity to shop for other tax programs after I spent money on basic.

I in fact was a victim of your 'bait and switch'. I had to upgrade at the last minute to be able to file. I've always used Tax Act Basic and it did the job.

I expect the charge of $20.00 to be removed from my credit card ASAP.

Thomas W.Schroeder

Your TaxAct order number [protected] has been refunded in the amount of $20.00. Please allow up to 15 business days for the credit to post to your account.

If you have questions concerning the billing of your account, or believe you have received this email in error, please contact Customer Service via e-mail at [protected]@TaxActService.com.

Customer Service
TaxAct
[protected]@TaxActService.com

Below is my purchase receipt for basic.

Order Summary
Product Format Qty. Unit Price Total
TaxAct 2015 Basic Edition Download 1 $19.99 $19.99
No State Income Tax Download 1 $0.00 $0.00
Sub-total $19.99
Tax $0.00
Grand Total $19.99

This is for the required upgrade to file my taxes
Billing address:
THOMAS SCHROEDER
Order Summary
Product Format Qty. Unit Price Total
TaxAct 2015 Basic to Premium Upgrade Download 1 $20.00 $20.00
Sub-total $20.00
Tax $0.00
Grand Total $20.00

Billing address:
THOMAS SCHROEDER

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8:19 am EDT

TaxAct tax filing software

I started using Tax Act free but couldn't continue because it didn't support Schedule C. There is no option to delete an incomplete return or account. Online help suggests that this used to be an option but no longer. Company representative in response to a customer complaint advises to go in and enter invalid information to avoid identity theft risk. This is a poor solution. Given the risks for any online service to be hacked, not allowing a customer to delete their incomplete return or their account is a very bad design. I will not use Tax Act again.

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6:56 am EST

TaxAct they took fee for the late payment. scam.

I used the website www.taxact.com in order to prepare all the documents. The company asked me to fill too many papers and documents; afterwards they said that I could pay in the end of our deal. So, when everything was ready, the rep said that I still didn’t pay for the services and therefore they would ask me to pay for late payment. The fee wasn’t large, but it was so unpleasant that they told not to pay but now decided to charge me for the late payment.

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5:12 am EDT

TaxAct rude and unprofessional company

I decided to return my tax, so I went to the website www.taxactonline.com. I filled the form and made the claim, and in result I got the big sum. I was a little bit confused, but the agent told me that everything was ok. After 4 days I got the phone call and the agent started to ask, why I haven’t paid them money back. I was shocked and it turned out that the sum was wrong and they wanted to get it back. I tried to explain it to the agent, but he was rude and didn’t want to listen to me. Better don’t return taxes through this company.

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T
9:19 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

TaxAct my money

I recieved my taxact card used it at Walmart went to get somemoney the next day and I called the bank and they say its blocked where's my money what's goin on...

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L
Leigh at TaxACT
cedar rapids, US
May 01, 2012 10:38 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Greetings,
My name is Leigh A. and I work for TaxACT. The best number to call is [protected]. This will take you directly to the division in Bancorp that will investigate your card issue.
Thank you,
Leigh

ComplaintsBoard
S
6:48 pm EDT

TaxAct screweing me over

I e-filed for my first time this year, and I decided to use TaxACT online because a family member of mine had recommended it. The whole process was unusually simple and I received my confirmation emails that the IRS had received my return that day. Great!

Last week, a whole 4 MONTHS after the deadline, the IRS sent me a letter stating that I had never sent in my forms. I calmly called the TaxACT tech support line, where they told me if I wanted to know what went wrong with my filing I would have to pay to upgrade my membership. PAY AGAIN TO SEE WHAT THEY DID WRONG?!?!?!?! It is ridiculous and a scam, and I would hope that nobody would use their program ever again. I hope nobody else is put into my poor position now, thanks TaxACT for SCREWING ME OVER!

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S
Suzyblue
, US
Jun 01, 2011 7:22 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Just got screwed myself! Got all the paperwork done, hit send, everything seemed okay. They showed me a copy of my taxes and said to print it out & put it in a safe place. Now here I am in June being told that it was never transmitted and I am liable for all penalties. No recourse.

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6:01 pm EDT

TaxAct I would never use them again

After paying for the return and looking at it, I knew something was wrong, I did it myself and had to pay $285.00 less then what taxact said I had to pay, and there is no way to contact them to try and get my money back, I would never use them again.

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2:08 pm EDT
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

TaxAct - cannot delete account/bad experience

Other than TaxAct having minimal and useless customer service, an all around horrible product that you can get most other places for a fraction of the price and continuously send you emails even though you never agreed to recieve any- you cannot delete your account. You cannot cancel your membership. I wanted my PERSONAL information out of their database...

Read full review of TaxAct and 25 comments

TaxAct Customer Reviews Overview

TaxACT is a popular online tax preparation software that has received positive reviews from its users. The software is known for its user-friendly interface, affordable pricing, and comprehensive tax preparation features.

One of the most significant advantages of TaxACT is its affordability. The software offers a range of pricing options, including a free version for simple tax returns. The paid versions are also reasonably priced, making it an excellent choice for those who want to save money on their tax preparation.

Users have also praised TaxACT for its easy-to-use interface. The software guides users through the tax preparation process step-by-step, making it simple for even those who have never filed taxes before. Additionally, TaxACT offers a range of helpful tools and resources, including a tax calculator, a deduction finder, and a tax glossary.

Another advantage of TaxACT is its comprehensive tax preparation features. The software covers a wide range of tax situations, including self-employment income, rental property income, and investment income. Users can also file both federal and state taxes using TaxACT.

Overall, TaxACT is a reliable and affordable tax preparation software that offers a range of helpful features and resources. Its user-friendly interface and comprehensive tax preparation features make it an excellent choice for individuals and small business owners alike.
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Contact TaxAct customer service

Phone numbers

+1 (319) 373-3600 +1 (319) 731-2682 More phone numbers

Website

www.taxact.com

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