TaxAct review: poor customer service & support

I've used TaxAct for years. I'm a professional preparer and left TaxAct, for another software provider, because of price increases every year. In addition, when requesting support, often because the software wasn't calculating correctly, it could take two days, for a response.

When I tried to negotiate with the sales rep, Marianne, she was sarcastic and condescending. When I complained to Greg D., yes that's how he signs his email, and Sean Taylor, I received a call from Marianne. I hung up on her, as she began with the condescension explaining to me that I didn't understand what I had purchased.

Because in 2018 I was unable to negotiate a package which worked, for my practice, I was forced me to purchase e-files which I could not use. TaxAct now refuses to refund any portion of the price paid, for those unused e-files. Marianne said not to worry, as I could use them when I returned to TaxAct. She said all their customers return once they've tried other software. One thing is certain. That will not happen. It's not even about the refund, for the e-files. It's about the lack of respect, for the customer. I should have left TaxAct years ago.