Taobao Focus
reviews and complaints

So, I recently used Taobao Focus (taobaofocus.com) to order some items and I have to say, I was pretty disappointed with my experience. The main issue I had was with the shipping cost. On the website, they showed a certain price for shipping, but when I actually received my items, the cost was much higher than what was advertised.

I ordered two boxes that weighed 10kg each, and the shipping cost ended up being $393. This was a lot more than I was expecting, and it was frustrating to see that the price they showed on the website was so different from what I actually had to pay.

To make matters worse, the weight of the boxes was actually more than what was considered standard, which meant that I had to pay an additional 40% on top of the already high shipping cost. This was definitely not something I was prepared for, and it left a bad taste in my mouth.

Overall, I would not recommend using Taobao Focus for your online shopping needs. While the website may seem convenient and easy to use, the shipping costs are just too high and not worth the hassle. Save yourself the disappointment and look for other options instead.

I've been using Taobao Focus for a while now and I have to say, I'm not too impressed with their services. I've made a lot of purchases through Taobao, but lately, it seems like there are a lot of mistakes being made. And when there are mistakes, it's always the customer who ends up paying for it.

One of the biggest issues I've had with Taobao Focus is their lack of professionalism. I mean, we pay 10% for their service, but it doesn't seem like they really care about providing a quality service. It's like they're just going through the motions and not really putting in any effort to make sure everything is done correctly.

Another problem I've had is with the sellers on Taobao. Sometimes they make mistakes with the orders, and when that happens, Taobao Focus doesn't seem to be very helpful in resolving the issue. It's like they just wash their hands of the problem and leave the customer to deal with it.

Overall, I think Taobao Focus needs to step up their game if they want to keep their clients. They need to be more professional and provide better customer service. If they don't, I think a lot of people will start looking for other options.

Taobao Focus is not a company that I would recommend. They are very dishonest and do not care about their customers. I recently purchased a graphics card from them and it arrived damaged. I contacted Taobao Focus to ask for a refund, but they refused to help me. They claimed that the card was not damaged when they inspected it, even though it was very obvious that it was.

I am extremely disappointed with Taobao Focus and feel like I have wasted over $200. It is frustrating to deal with a company that does not take responsibility for their mistakes. I would advise anyone considering using Taobao Focus to think twice. There are many dodgy sellers on Taobao, and if you have a problem with your purchase, Taobao Focus will not be there to help you.

In my opinion, Taobao Focus is only interested in taking a large cut of their customers' money and then leaving them to deal with any problems on their own. This is not the kind of company that I want to do business with. I hope that others will learn from my experience and avoid Taobao Focus at all costs.

I recently tried out Taobao Focus (taobaofocus.com) and I must say, it did the job. However, I did encounter a bit of an issue with the exchange rate. It's quite ridiculous, really, as it adds on almost 25% more compared to other agents. And to top it off, they also charge a 10% service fee. It may not seem like much, but it definitely adds up. For instance, on a purchase that should only cost around $40, I ended up paying over $50. That means their service fee alone is almost 35%! And who knows what they're charging for shipping.

Now, I'm not saying that Taobao Focus isn't legitimate. They definitely are. But if you're a first-time Taobao buyer, I suggest finding another reliable service or using this one with caution. You might end up getting ripped off quite a bit.

Overall, Taobao Focus gets the job done, but their exchange rate and service fee are a bit steep. If you're willing to pay the extra cost, then go for it. But if you're looking for a more affordable option, then I suggest looking elsewhere.

Taobao Focus is a website that is easy to use and provides a lot of details and updates about your order. However, one downside is that they only tell you how much shipping is after you have already paid. This can be frustrating for customers who want to know the total cost upfront.

I recently used their shipping calculator for a 40kg package and was shocked to see that the shipping cost was $250! This was on top of the $850 price tag for the item. When I asked why the shipping was so expensive, their excuse was "because of Covid". While I understand that shipping costs have gone up due to the pandemic, I have purchased items from AliExpress and Alibaba.com that had cheaper shipping costs, even for heavier items.

Although Taobao Focus did eventually refund me, it took two weeks and they kept their commission. This is why I believe they are running an utter scam. They are in a win-win situation where they make money regardless of whether or not the customer is satisfied.

Overall, I would recommend using leeline instead of Taobao Focus. They have better shipping rates and are more transparent about their fees. Don't fall for Taobao Focus's scam!

My experience with Taobao Focus (taobaofocus.com) has been a mixed bag. My first transaction went smoothly with no issues, except for a slight delay at customs. However, I did notice that the shipping fees were quite high for my items. Despite this, I thought that Taobao Focus was a good agent to work with.

Unfortunately, my second transaction with them was a complete disaster. The customer service was responsive, but there were many flaws in the process that made it very confusing. To make matters worse, I was billed for DHL shipping for a package that weighed 18.8kg, which resulted in a whopping $750 USD shipping fee. This was completely unacceptable, so I decided to use a forwarder to ship my items to the Philippines instead.

However, even with the forwarder, I still encountered problems. Taobao Focus charged an exorbitant local shipping fee of $53 USD for just two boxes weighing 9.5kg each, even though the distance from their warehouse to my location was only two hours away. To make matters worse, they separated the boxes without informing me, which was a huge inconvenience.

After checking with YTOEXPRESS and SF EXPRESS, I found out that the local shipping fee for a 10kg box was only $9 USD on their websites. This made me very disappointed with Taobao Focus, and I would advise others to avoid using their services. It has been two months since my second transaction, and my items are still in China. Overall, my experience with Taobao Focus has been frustrating and disappointing.

I have been using Taobaofocus to purchase items from Taobao since August 2015, and I have made a total of 28 purchases from them up until the most recent one on May 5th, 2017. Before using Taobaofocus, I had tried two other Taobao agents, but the results were mixed.

Although Taobaofocus may not be the cheapest option out there, I have found their service to be fast, accurate, and completely reliable without exception. Their email and chat support is very helpful, efficient, and thorough.

One thing that really stands out about Taobaofocus is their excellent communication. If they have even the slightest concern about your order, they will ask you before assuming anything. They want to make sure that you receive exactly what you ordered, and they even provide clear photos of your order for your approval before boxing it up. I have always received the discounted price when it was offered by the seller, and on one occasion, I had to use the adjusted price section provided by Taobaofocus due to a discrepancy I noticed while ordering. That's what the adjusted price note is there for, and it was very helpful.

Having peace of mind when making purchases online is very valuable to me, and I am a very happy Taobaofocus customer. I highly recommend their services to anyone who wants a reliable and trustworthy Taobao agent.

I recently made a purchase through Taobao Focus (taobaofocus.com) and overall, my experience was decent. However, I did find that the prices were a bit higher than what I expected. I later found out that this was my own fault for not doing enough research beforehand.

I then came across another item that my usual agent was unable to source for me. I decided to give Taobao Focus another try, even though their prices were still higher than what I was used to. Unfortunately, when I received the shipping quote, I was shocked at how expensive it was. I showed them other items that I had received for much less, but they were not willing to budge on the price. Eventually, they did lower the shipping cost by about 30%, which was still quite high, but I decided to go ahead with the purchase since I really needed the parts.

When the shipment arrived via DHL, the box looked fine on the outside. However, when I opened it up, I was disappointed to find that one of the two identical items I had ordered was badly fractured and beyond repair. To make matters worse, the box had been packed with no padding whatsoever, except for a small 6x4" piece of foam. When I contacted Taobao Focus about the issue, they immediately blamed me for complaining about the shipping costs. I sent them numerous pictures and documentation to prove that the damage was not my fault, but they were still unwilling to take responsibility. In the end, they only refunded about 20% of the total price, leaving me with no usable product.

Overall, I would say that Taobao Focus is not the best option out there. Their prices are high and their customer service is poor. I learned my lesson and will be looking for better alternatives in the future.

So, I was looking for a way to buy some items from China without breaking the bank. I heard about this website called Taobao Focus (taobaofocus.com) and decided to give it a try. At first, I was happy with the prices I saw on the site. They seemed much cheaper than other websites I had checked out before. However, I soon found out that the shipping costs were not included in the prices I saw.

The shipping calculator on their site gave me an estimate, but it turned out to be way off. When I received my order at their warehouse, I was shocked to find out that the shipping costs were much higher than what I had expected. I tried to argue with their customer service, but they just told me that it was because of COVID or because my items were "irregular." I don't even know what that means, as I had just ordered a shirt and a skirt.

To make matters worse, they offered to reduce the shipping cost by giving me the cheapest shipping option, which was still incredibly overpriced. If I wanted to ask for a refund, I would have to pay for the shipping costs to mail my items back to the seller. I had no idea how much that would be, so I decided to file a dispute on PayPal and wait for a resolution.

All in all, I was very disappointed with my experience with Taobao Focus. I will not be purchasing from them again. If you're looking for a way to buy items from China, I would suggest looking elsewhere.

I would like to share my experience with Taobao Focus (taobaofocus.com). They are a purchasing agent that helps with international shipping. They charge a 10% commission fee, which is understandable, and they are upfront about it. However, my experience with them was not good.

After purchasing my goods, they started adding extra fees, some small and some huge. I was shocked when I saw the international shipping fee. To send a 6.5kg box from China to the UK via DHL, they quoted me 4x the normal amount, which was over ?800! I have shipped goods from China before, and this was way too much. They refused to budge on the quote, even though I tried to organize shipping myself and visited DHL directly for quotes. They held my goods and non-refundable commission, and they did everything they could to make more money out of me. Unfortunately, there is no legal support for international transactions, so they took advantage of the situation.

Their customer service was rude and unhelpful. I had 15+ conversations with them, but I got nowhere. In the end, I had to pay a ?50 fee to pick up my goods via another agent (TipTrans), and it took me 2 months of my time. It was a hassle to claim my money back via PayPal, and they tactfully delayed support/quotes until the 30-day grace period expired.

I would advise others to avoid Taobao Focus and use another agent such as TipTrans. They take less commission, are more reputable, and are easier to work with. Don't make the same mistake as me.

I bought a whole bunch of stuff from Taobao Focus (taobaofocus.com) and they ended up canceling my order. I was so mad! And then, to top it off, they wouldn't give me my money back. What a bunch of scammers! I had to go to my credit card company to get them to agree that Taobao Focus was in the wrong. It was such a hassle. I would definitely recommend that you stay away from these guys. They're not worth the trouble.

I gotta say, Taobao Focus ain't the best company out there. Their customer service is pretty lacking, and they charge way too much for shipping. Plus, their package tracking system is a bit of a mess. Honestly, I wouldn't recommend doing business with them. There are better options out there.