TAM Residential review: Late fee, eviction filing fee, renters legal inability fee

1. The office staffs (before the time) in early Dec failed to put a note on my profile that i would be away until 11 Jan. It was advised by the pervious assistant manager.

2. No autopay or adv check payment option was presented to me by anyone from the office before I left the country.

3. The rental portal did not work while I was overseas. I sent an email to the pervious assistant manager and reported it. I did not get any feedback and thought the office might have extension xmas and new year holiday. Note, I did not know at the time, there was a site management team changed.

4. I only received a system generated late payment reminder on the 15 Jan, there was no other emails before hand.

5. The very next day morning on 12th Jan upon I returned from overseas on 11th night, I engaged with the assistant manager. I was going to make the payment at her office on the spot prior to any enquire. The account had been locked and she didn't know why on the day (only showing late fee and notice fee without the eviction filing fee). It was until the following Monday, the eviction filling fee appeared on my account and then she knew. In my opinion, if she knew this was the case, she might be able to advise the team not to proceed with the eviction filing on the 12th as per the notice stated.

6. The office had failed to notice me by email the notice of vacancy was placed inside my apartment. It was confirmed by the staff and in front of the assistant manager, this would be the normal company process on top of what is written on the contract and there was no record on my account to show the office had do so.

7. The assistant manager and staff initially refused to accept my check at the office on 1st Feb as they advised me they were not allow to talk to me at all, but only to the property manager. It was until I started recording the video (as court evidence) that the office didn't want to accept my check and only then the assistant manager engaged him on the phone for consent to accept the check.

8. The engaged attorney should not issue a separated court notice to my child who is a minor 6 years old. They did not do their due diligence.

9. Completely lack of response from the senior operation management team and the property manager until now 2 days after the court date, there was not even a notice or email from him and the office advise me the court case was dismissed by the engaged attorney on 2nd of Feb. My son and I wasted the morning of 13 Feb waiting at the court for nothing. In additional, I from day one willingly wanted to work out a disposition from the property manager, i got silent from him.

If i was able to get a response from the office and/or the office on any of the above, the additional cost could be minimized, hence I am here to dispute these costs.

In addition, I got charged many months of renters legal inability. As I did have my rental issuance in place in file with the office at the beginning of lease, i shall not get hit the monthly $14 from the office due to the management of change. I was happy to in cooperated with the office instruction and re provide the proof of insurance to the new request portal which I did recently this month. However, I cannot see where from the contract i need to aware of the additional month fee.