I am on Social Security disability, I am disabled. I am trying to open the back of the phone to insert the Tag SIM Card. I tried calling the phone number for tag that was given to me, but it’s an automated system and they are not putting me in touch with a live person. I wrote an email to tag telling them. I’m having a problem opening the back of the phone and they told me to go and ask a family member a friend or a neighbor. Firstly, I am out. Secondly, I do not have any family here and thirdly. All of the neighbors are like me senior citizens who are unable to even open up a jar. Now I get another email from tag stating that I will be discontinued when I never use the phone. My main issue is that I can’t get in touch with a live person which I think is terrible.
Desired outcome: Tag heaps writing emails to me that I will be discontinued.
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