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I recently purchased a sword from Swordskingdom as a gift, and prior to shipping I had asked them via live chat if the scabbard/sheath was the same as the one used in the TV show Ertugrul. They simply responded "yes". Unfortunately, after receiving the item I immediately noticed the scabbard was not the one from the show.
When I contacted Swordskingdom asking about a return/refund, they claimed the scabbard was not pictured and therefore not eligible for return. I explained that I had specifically asked if it matched the show's version, and they had confirmed it did. The agent asked me for proof of this claim. Since I did not save the chat transcript or take a screenshot, I could not provide evidence.
I asked the agent to check their chat history to verify my claim, but soon after the chat disappeared and I lost the ability to message them. Clearly they were unwilling to take responsibility for the incorrect information their representative had provided.
As this was intended as a gift, I went ahead and ordered the correct version from another seller. But I want to caution other customers - when chatting with Swordskingdom, be extremely detailed in your questions and remember to save transcripts and screenshots. Their willingness to provide inaccurate information and then refuse returns when the product doesn't match their claims is very concerning. I'm sharing my experience so others don't find themselves in the same frustrating situation.
Desired outcome: Return and refund.
