The replica watch I received doesn't keep time (gains 4-8 minutes/hour), has a bezel misaligned, and has the wrong model name on the front of the dial. I contacted the intermediate sales person, who claimed to have in turn contacted the factory to request a replacement on my behalf, but then the stopped communicating with me.
Claimed loss: 275USD
Desired outcome: replacement with one that functions and looks correct
Confidential Information Hidden: This section contains confidential information visible to verified Switzerland Jewelry Watch Shop representatives only. If you are affiliated with Switzerland Jewelry Watch Shop, please claim your business to access these details.
photo attached
photo of incorrect watch attached