Swiss Cuban Cigars
Reviews and Complaints

Scammers! Fake cigars and poorly made and with moldy tobacco clearly counterfeit ... I cut open the cigar that should be original with whole leaves (large tripe) and instead inside I found smelly and moldy shredded and the brand in question is very attentive to details ! I asked for a refund and they disappeared into thin air among other things you will notice that the general headquarters changes from post to post you can find Canarie Svizzera and Hongchong this makes you understand the unreliability of the site ... Scammers at the beginning they answer your emails for payment and then as the customer realizes he has been scammed he no longer answers the emails ... Try calling customer service to clear up a doubt and you will see that no one will ever answer ... colossal scam proceeded to report

Do not buy anything from them. I was scammed they are good at it. Costly lesson but you don’t have to experience that. Trust this post. The cigars are decent fakes. It took me a while to figure it out. Do your homework the price point was the hook. It’s all good it’s all on me. But who is responsible for policing this industry? Where do you turn to at least get them shut down? Anyhow don’t say you haven’t been warned. I should have scoured the internet about this company. I would hsve saved a lot of hard earned money.

Biggest retailer of counterfeit Cuban cigars is Swisscubancigars.com. This company has Russian member located in Costa Rica, all you need to know about level of ethics there. Additionally they have every Cuban cigar in stock and some on SALE in July of 2023 when Cuban cigar shortage affected every legitimate retailer and stock is non existent. All you need to know about fake cigars from Swisscubancigars.com

I can tell you that these are not authentic Cuban cigars but fakes. For one, look at the market pricing. COVID19 has driven Cuban's up sky high! SwissCubanCigars.com pricing is smart to entice the tempted. Besides, Cuban cigars while burning aren't WHITE! Salt and peppered color for instance. It's the truth. Save your hard earned dough and if you're hell bent on real Cubans, go to an authentic Swiss cigar based website. Such as cigarone.com!

Bought multiple boxes from this company swisscubancigars.
All the boxes checked out with habanos website Authenticator. but there is absolutely no taste or flavors. It’s like smoking a cigarette.
So after my investigations, I knew something was wrong.
As I do travel to cuba often, I took a few of the cigars and one of the boxes with me to island.
I had the boxes checked and a few of the cigars smoked by multiple people at the official habanos.
They assured me this website is selling 10000% fake fake fake cigars.
Their reviews are fake too!
Don’t get caught and scammed by this company, especially their fake social media accounts that show a huge following but maybe one or two comments on each post.
I managed to call my bank and have the money recovered for these fakes.
Beware guys! Beware of this company.
They need to be stopped and shut down.

Swisscubancigars.com is 100% fake!

I must confess to you, my dear reader, my experience with Swiss Cuban Cigars was not the most pleasant one. I have to warn you that this company may be selling fake cigars and their advertised Swiss origin is not entirely true, as they operate from Hong Kong, which may explain the lengthy 45-day delivery period. Needless to say, I was disappointed to receive an inferior product, and I would not recommend patronizing them.

It was quite frustrating to discover that the cigars I ordered were merely imitations, and my confidence towards the brand was significantly shaken. This is why I feel it is essential to inform you that Swiss Cuban Cigars may not be as reputable as they've been touted in some circles. To put it simply, I would advise extra caution if you wish to purchase from Swisscubancigars.com.

Looking back, I believe that doing a little more research would have proved useful in this situation. I can only hope that this review helps other potential customers avoid being duped in the same way I was. In closing, I strongly advise anyone considering purchasing cigar products from Swiss Cuban Cigars based on their advertised Swiss license to be vigilant in verifying their authenticity. It is better to choose a reputable dealer and pay a little more for genuine cigars to avoid such disappointments.

When I recently placed an order on Swiss Cuban Cigars website, I was excited to try out some of their fine selection of cigars. However, to my disappointment, the particular product I had chosen was out of stock. Although I didn't receive any explanation or apology, the company promptly canceled my order, and I didn't experience any further issues in this regard.

While I understand that running out of stock is something that can happen, it's always good practice to acknowledge and communicate such occurrences to customers. That way, they can be fully aware of the situation and make informed decisions based on it. In this regard, Swiss Cuban Cigars could certainly benefit from improving their communication with their clients in similar situations.

Despite this minor setback, I have to say that Swiss Cuban Cigars has a great selection of products that are worth checking out. I appreciate their commitment to quality, and the fact that they source their cigars from reputable Cuban manufacturers. Their website is easy to navigate, and the ordering process is straightforward. I also appreciate that they offer various shipping options and that their customer service team is available to answer any queries you may have.

All in all, Swiss Cuban Cigars is a great option for cigar enthusiasts looking for authentic Cuban products. While there is still room for improvement in their communication, their overall service is top-notch. I would definitely recommend checking them out!

using this company. Their site design leaves a lot to be desired. It's difficult to navigate and find the cigars that you want. Instead of organizing the cigars according to their ring gauge, size, and strength, they only list them by brand which can be frustrating for cigar enthusiasts who want to find their perfect smoke. It would be helpful if Swiss Cuban Cigars hired someone who is also a cigar smoker to overhaul their user interface.

Additionally, the shipping time is outrageous. Waiting 15-45 days for your cigars to arrive is simply ridiculous. However, despite the numerous issues with the website and shipping, I will try this company one more time before I write them off completely. Hopefully, they will be able to improve in the future and provide a better experience for their customers.

I recently ordered from Swiss Cuban Cigars and overall had an OK experience. The shipping was fast, which was a welcome surprise. However, there were a couple of things that bothered me about the process. First, the shipping updates on their website were not always accurate or up-to-date, which made me a little anxious. I like to be able to track my packages and know exactly where they are at all times, so this was a bit frustrating. The second issue was that I never received a delivery notification, which made it tricky to know when to expect my cigars. Despite these annoyances, I was ultimately satisfied with my order and will consider ordering from Swiss Cuban Cigars again in the future.

As a dedicated cigar aficionado, I recently had the opportunity to try out Swiss Cuban Cigars (swisscubancigars.com). While I was pleasantly surprised by the variety of options available on their website, I was extremely disappointed with the quality of the products that were shipped to me.

Upon receiving my shipment, I immediately noticed that the cigars were not up to par. In fact, they were without a doubt fake. The band on the cigars was visibly wrong, and the wrapper on the cigar was far too dark for the type of cigar that I had ordered. Additionally, when I actually took the time to inspect the cigar, I found that the filler was clearly chopped up - another indication that these were not genuine cigars.

Naturally, I contacted Swiss Cuban Cigars to demand a refund. When I finally did receive a response, I was shocked by how dismissive and unprofessional they were. They refused to acknowledge the quality of the products they shipped and refused to provide any sort of remedy to my dissatisfaction.

Overall, I was left with a sour taste in my mouth after this experience. I, for one, would strongly advise against ordering from Swiss Cuban Cigars in the future. For any cigar enthusiasts out there looking for high-quality products and excellent customer service, look elsewhere.

As a regular customer of Swiss Cuban Cigars, I was a bit disappointed with my recent purchase experience. Despite being a member and spending a significant amount on cigars, I was surprised to see a $30 shipping charge added to my total bill. I must admit, I was expecting a little more in terms of loyalty rewards.

However, even with the shipping charge, I can't deny the quality of the cigars themselves. The flavors were excellent and the smoke was smooth and satisfying. The website also offers a wide variety of brands and sizes to choose from, so you're sure to find the perfect cigar for any occasion.

Nevertheless, I would love to know more about what it takes to qualify for free shipping as a loyal customer. Perhaps Swiss Cuban Cigars could consider offering more incentives for regular buyers, like myself, who want to indulge in the occasional luxury cigar without having to pay extra for shipping.

Overall, Swiss Cuban Cigars offers an impressive selection of quality cigars that are worth trying out. However, as a loyal customer, I do expect a little more in terms of perks and rewards. Regardless, I will continue to be a customer and will keep an eye out for any future developments that might improve the shopping experience.

Hello there,

I recently had a confusing experience with Swiss Cuban Cigars while trying to purchase some of their products. The website appeared to accept my American Express transaction and charged my account accordingly. However, shortly after the transaction was made, I received a message stating that Swiss Cuban Cigars does not actually accept American Express.

Naturally, I had some concerns about this sudden turnaround. I reached out to the company and requested that they either process the transaction through American Express or refund the amount that they had charged to my account. To make matters more complicated, I decided to try the transaction again, this time using a Visa card.

Needless to say, this whole ordeal left me feeling rather confused and unsure about the reliability and legitimacy of Swiss Cuban Cigars. It would be greatly appreciated if the company could address this issue and potentially prevent any similar confusion in the future. I believe that customers should be able to clearly understand which forms of payment are acceptable before proceeding with a transaction, and I hope that Swiss Cuban Cigars will take steps to ensure that this issue does not arise again in the future.

Thank you for your attention to this matter.

I recently decided to try out swisscubancigars.com for the first time, and while the shopping experience was quite convenient overall, I was a bit disappointed by the lack of customer service responsiveness. Despite reaching out via email and Instagram, I never received a response, which made me feel like I was on my own when it came to ordering. As a first-time shopper, I would have appreciated a bit more guidance and support in navigating the site and finding the perfect cigar for me.

That being said, I am still eagerly anticipating the arrival of my cigars and am hopeful that they will live up to my expectations. Once I have had a chance to try them out, I will certainly update my review and share my thoughts on the product itself. In the meantime, I would encourage swisscubancigars.com to work on improving their customer service experience to make things a bit smoother and more welcoming for new customers like myself.

As a customer of Swiss Cuban Cigars, I have mixed feelings about my overall experience with their services. While their products are undeniably of high quality, I have encountered some frustrating limitations when it comes to making purchases through their website.

One issue that stands out in particular is the low limit on how much I can buy using a credit card, even though I have made purchases with them in the past. It can be frustrating to feel like I am being restricted in this way, especially when I am looking to make a larger purchase.

Another challenge I have faced is the requirement to wait a certain amount of time after a previous order before being able to buy again. While I can appreciate the need for some kind of limitation to prevent fraud or other issues, it can be frustrating not to know exactly when I will be able to make my next purchase.

To make matters worse, I was not informed of this date until after I had placed another order, which was then cancelled by Swiss Cuban Cigars with an explanation and a date provided. This felt like a major inconvenience, especially since I had already gone through the process of selecting the products I wanted and filling out my payment information.

Despite these challenges, I will say that when I have been able to successfully complete a purchase through Swiss Cuban Cigars, I have been very pleased with the quality of the products I received. They offer a range of premium cigars that are difficult to find elsewhere, and I appreciate the care and attention to detail that seems to go into each and every one.

Overall, while I do have some reservations about the limitations and restrictions I have encountered while shopping with Swiss Cuban Cigars, I believe that their products are well worth the effort it takes to navigate their system. If you are a cigar enthusiast and are looking for something truly special, it may be worth giving them a try.

As a cigar enthusiast, I was very excited to get my hands on some world-class Cubans, which is why I ordered some Partagas D4 and Cohiba Robustos from Swiss Cuban Cigars (swisscubancigars.com). But unfortunately, I felt a bit disappointed when I received my order. It seemed that my cigars were not up to the mark as compared to my friend's cigars, which he bought from Duty Free. The leaf color was different, the labeling was off, and the entire smoking experience was entirely different.

While I understand that the taste of cigars can be subjective, I couldn't shake off the feeling that what I received was not genuine. However, I do not want to be hasty in my conclusions and want to look at the whole picture. It might be that this could be a one-off, or there could be a reasonable explanation for the discrepancies I noticed. Therefore, based on my initial experience, I feel it's hard to recommend Swiss Cuban Cigars to others.

That being said, I would like to see more proof before labelling it a "big scam." At the very least, I think it warrants contacting customer service or conducting research on the company's history to learn more about their sourcing and quality control processes. After all, it's essential to ensure that the cigars you are smoking are genuine and up to par. At this moment, I'm giving Swiss Cuban Cigars 1 star, but I hope to reevaluate my rating in the future after more research.