Sven & Son review: Delivery of broken bed frames

I paid for "set up partners" to deliver and set up a Harmony King Split adjustable bed.
One bed frame was set up, I saw that it was broke.
I told set up team. They called the shipping manager. Manager told me I could leave it and it would be replaced by customer (Sven & Sons). Or i could reject it. At this point it was almost 2 weeks since I ordered and PAID for the bed.
I after they left, noticed the second bed frame broke in same place as it is two twins for the King split.
I called Sven & Sons.
Now, for 4 days Ive been getting the run around. I've sent pictures,videos and now they want to know if the bed is working or if this is cosmetic.
$2500 for a broke bed
I should have rejected the bed. But I was told it would be replaced by the shipping manager.
With all the good reviews on Sven & Sons website, I surely thought this was a reputable company and they would stand behind their product.
If it was damaged during shipment, why Am I having to do all this work and still dont have a replacement?
Lesson learned , REJECT ANYTHING DAMAGED and dont trust this company to make it right.
4 days of emails and still wanting me to send another comment or picture