Pak Suzuki Motor Company Limited — defective brand new suzuki swift 2019
Date of Incident: 02 October 2019
Customer Name: Muhammad Yousaf Suri
Dealer Name and Code: SKI-0357 - Nadeem International
Car Invoice No. VI - [protected]
Invoice Date: 24 September 2019
Make: Suzuki Swift DLX
Chassis No. [protected]
Engine No. [protected]
Colour: Graphite Grey
It is to inform you that the undersigned booked the Brand New Suzuki Swift DLX 2019 through the Pak Suzuki official booking office at Ocean Mall, Karachi via Pay order No. 4554835 of full amount Rs. 1, 955, 000 (Retail Price PKR 1, 905, 000 plus Advance Tax - Filer PKR 50, 000) on 16 September 2019.
The concerned Suzuki personnel Mr. Zohaib had collected the Pay order without provision of booking order receipt. The undersigned had shown concern on it but the said officer of Pak Suzuki has given some technical excuse and provided receiving on the photocopy of the PO (Attached as Annex-A) and ensured to send the booking receipt by next day. On the next day, the concerned officer has told me that the booking receipt will be shared by the assigned dealership which would be communicated when assigned. After continuous follow-ups the undersigned has received the provisional booking receipt from the dealer named Suzuki Nadeem International (Not from booking Office) referred by Suzuki booking officer. In provisional booking receipt, Booking number was missing with wrong contact number which was reported to concerned dealership officer Ms. Kousar at "Suzuki Nadeem International" who told that the booked car has been assigned the Chassis No. and Engine No. due to which the booking number was not shown. The same has been communicated to Suzuki booking office official Mr. Zohaib for verification which was verified by him.
Afterwards the undersigned was told by concerned officer of Suzuki Nadeem International that the invoice of car would be generated by coming week. The undersigned has remained in touch for invoice which was shared through Whatsapp (not official mode) on 26 September 2019 and asked undersigned to make PO for Car Registration on 27 September 2019 that was done by undersigned on same day. The undersigned has constantly followed-up for scanned copies of Car Invoice and Registration documentation for submission in Pakistan State Oil (PSO) as the mentioned car has financed by the Company - PSO and having HPA on PSO named. But no positive response was received and undersigned communicated the delivery date i.e. 02 October 2019 by Suzuki Nadeem International.
The undersigned visited the assigned dealership (Suzuki Nadeem International) on 02 October 2019 to collect the vehicle. There the relevant Suzuki personnel presented delivery acceptance form to undersigned when in fact the delivery was not made physically yet. When the physical inspection of the car took place later on, the undersigned was shocked to find that the car looked worn out/used with permanent/prominent rusting marks all around Engine bay, brake drums, Shocks spring, back side of car silencer etc (Snaps Attached). The tires and overall condition of car were also pathetic and gave the impression that the car had been used or utilised for test drive purposes. Further, no inspection was done for interior, meter, navigation, battery etc by the undersigned. Kindly note that these observations are based on unprofessional scrutiny of the vehicle outer look only however there must be possibility that the car's overall integrity has been compromised due to mentioned rusting/damaged if proper and professional scrutiny carried on.
Most importantly, here I also want to highlight the fact that the undersigned booked a Brand New Car from Suzuki Official Booking Office. However, the Car was not booked through company which is a clear violation of Pak Suzuki Motor Company Ltd. policies where as Pak Suzuki Official at Booking office working as an agent of a dealer directly and bypassed the company (Pak Suzuki Motor Company Ltd.). Furthermore, instead of assigning the nearest dealership such as Suzuki Mandviwala Motors I was referred to a remote and inappropriate dealership in Port Qasim by the Suzuki booking office to collect my car which is very unfair and resulted in lot of hassle/inconvenience to me.
Despite given total payment at the time of booking, the quality and treatment I received was very pathetic and unsatisfactory. Especially given the fact that this car has financed by the company (PSO), hence expecting better services from Pak Suzuki Motor Company Ltd.
By considering the above, the allocated car is not acceptable in any case which has depreciated before delivery having substantial loss in value of brand new car. Therefore, it is humbly requested to look into the matter very seriously and make arrangements to replace the allocated car with the brand new car on priority basis along with bearing all associated costs including registration etc.
I will be grateful for your prompt response and early resolution of the above matter please.
Muhammad Yousaf Suri
Senior Officer - NFR (South)
Non Fuel Retail Department
Pakistan State Oil Co. Ltd.
UAN: 111 - 111 - PSO (776) Ext: 2875
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