The complaint has been investigated and
resolved to the customer's satisfactionResolved Sunlight Saunas — Sunlight Saunas Scam, Overpriced Junk, Chinese Made, 30% Return FEE!
resolved to the customer's satisfaction
Sunlight saunas is nothing more than a huge scam. I attended a trade show in may, and purchased a sunlight sauna from www.sunlightsaunas.com for my wife that has ms. This was supposed to be a great product for my wife….. I later found I was ripped off on price versus the quality I received. What junk! From the beginning all they did is lie to me and my wife. They told me they made everything in the us – wrong – then when I called they said just the heaters were made in the us. Wrong – the heaters have chinese writing on the back and the box has chinese writing. The wood is junk, started to warp only after 6 times using the product. The heaters barley heat up and when they do the sauna starts to smell. Maybe out gassing – it is made in china.
After knowing I have been ripped off I called them to get a refund. They told me I would have to pay: (a) storage fees and costs associated with re-routing the goods; (b) a handling and restocking fee in the amount of $499 usd for each signature, $499 usd for each select, $199 usd for each solo sauna.
I ended up being told the shipping and storage fees were $440.00 then the $499 restocking fee for a total of $939.00! I only paid $3200.00 for the sauna that’s a 30% fee just to return the sauna.
Whatever you do do not buy from these liars. They may look better but they are junk and overpriced.