Sundae Muse

I wouldn't recommend Sundae Muse to anyone. I had a terrible experience with them and I think it's important to share it with others so they don't make the same mistake I did. It took them more than 2 months to process my order and during that time, the top I ordered became out of stock. I tried to contact them multiple times but they just told me to keep waiting. I mean, seriously? More than 2 months is just ridiculous.

To make matters worse, I used store credit for my purchase and when they finally emailed me saying they'd offer a refund, they went back on their word and said they could only provide store credit. I was so disappointed and frustrated. Their service is just horrible and greedy. Now I'm stuck with store credit that I can't even use because every time I find something I like, it's out of stock. What's the point of having store credit if I can't even use it?

I don't think anyone should buy from Sundae Muse if they need something for an event or if they want to receive their order in a reasonable amount of time. It's just not worth the hassle and frustration. I hope this review helps others avoid the same mistake I made.

I recently placed an order with Sundae Muse, a popular online clothing store known for its trendy, chic pieces that instantly elevate any wardrobe. However, I was disappointed with my overall experience due to the slow delivery and poor customer service.

One of the main reasons I decided to shop at Sundae Muse was because they advertised fast and free shipping. However, my order was far from arriving quickly or conveniently. After placing my order on a Friday, I noticed that the website promised international delivery within six days of dispatch.

Curious about when my package would arrive, I reached out to customer service with an email inquiry. Unfortunately, the response I received was not helpful at all-- the representative simply told me they would “let me know” when my order was dispatched. Frustrated by the lack of information, I followed up twice more, only to be given the same response each time.

As a customer, I believe it’s essential to have accurate information about the expected delivery date of your order. While I was excited to receive my Sundae Muse pieces, the disappointing customer service left me feeling frustrated and unsure of when to expect my package.

Overall, my experience with Sundae Muse was a mixed bag. While the clothing itself was beautiful and high-quality, the lackluster delivery and customer service made me hesitant to shop here again. I believe retailers need to prioritize their customers’ experiences and be transparent about delivery times and any potential delays.

As a customer of Sundae Muse (sundaemuse.com), I unfortunately did not have a pleasant shopping experience. Firstly, I had trouble receiving a proper tracking number for my package, which caused me stress and unnecessary worry. To make matters worse, it took a whopping six weeks for my order to finally arrive at my doorstep! During this entire period, I received no communication or updates regarding the whereabouts of my package, leaving me feeling very frustrated and impatient.

Upon finally receiving my order, I was disappointed to find out that the dress sizes were incredibly small - almost as if they were made for children! Even ordering a single size up didn't seem to make much of a difference, which made me wonder if their sizing chart was inaccurate. Additionally, if you have a larger bust, their tops may be too tight for comfort even with a bigger size.

Although the prices were relatively affordable, I felt that the quality of the clothing did not match the cost. The materials used felt cheap and flimsy, making me doubt their durability and longevity.

All in all, I was not satisfied with my experience with Sundae Muse and do not plan on purchasing from them in the future. If you do choose to shop with them, I would highly recommend sizing up by two or three sizes to avoid any disappointment or frustration.

I recently had an experience shopping at Sundae Muse and unfortunately, it was not a great one. Although their customer service representatives were kind and helpful, other aspects of the shopping experience left me feeling unsatisfied.

One major issue I had was with Sundae Muse's return policy. While I understand that their policy only allows for store credit, I was disappointed to find that I wasn't reimbursed for shipping. This was particularly frustrating when I tried to return an item that was poorly made with bad quality fabric. Not only did I have to pay for shipping to return it, but I also didn't receive any reimbursement for the cost of shipping the item back to Sundae Muse.

Furthermore, when I received a gift card from Sundae Muse, I was surprised to find that it was in AUD instead of the website's default currency, USD. Unfortunately, I was not informed of this on the gift card, which made shopping much more confusing. After reaching out to customer service, they were able to clarify this for me, but it was still frustrating to have to deal with this in the first place.

On top of these issues, I found that Sundae Muse's website could use some improvements. For example, there is no way to filter through prices, dress lengths, or other categories that would be helpful when shopping. This meant that I had to scroll through endless pages of clothing items, which was time-consuming and frustrating.

Overall, while there were some positive aspects of my experience at Sundae Muse (such as the kindness of their customer service representatives), I unfortunately cannot say that I would recommend this store to others. With improvements to their return policy, gift card system, and website filtering options, I believe that Sundae Muse could greatly improve the overall shopping experience for their customers.

I was really excited to shop at Sundae Muse for my gender reveal party dress! However, I was disappointed to find that despite paying for express shipping, my order had not been dispatched after almost a week. Understandably anxious about my upcoming event, I reached out to customer service in hopes of finding a solution. While I appreciate that the customer service representative responded, I felt let down by their less-than-helpful reply. In essence, they stated that warehouse dispatch delays were causing the issue and they couldn't offer a refund due to company policy.

I must say that I find it hard to understand why a refund would be denied when the dress is still in their possession, and I found this policy to be quite ridiculous. I'm still waiting on an update on the dispatch status of my dress as of today. Unfortunately, not being able to rely on my order arriving in time with express shipping and the lack of willingness to issue a refund has dampened what could have been a very positive shopping experience.

I had a terrible experience with Sundae Muse and would not recommend their services. As someone who needed two dresses for a wedding on February 3rd, I was deeply disappointed when my order never arrived. Despite reaching out to the company, I was unable to get a clear explanation as to why my order was never shipped. To make matters worse, Jonah from their customer service email was incredibly rude and unhelpful, claiming to be the only manager available and refusing to provide a contact number that I could call.

When I shared my own number to discuss the matter further, I was still met with a dismissive attitude and no call. Jonah even went so far as to cancel my order without my consent and only offered me a gift card in return. Why would anyone want to continue supporting a company that refuses to take responsibility and treats its customers with such poor manners? Instead, I recommend shopping elsewhere such as Hello Molly or SHOWPO.

Overall, this has been the worst customer service experience I have ever encountered. I am so frustrated with the entire process, and it is a true shame to see a company that could have provided such a positive experience fall so short. When considering your purchase, I would recommend taking your business elsewhere to avoid the headache and disappointment that I experienced.

As a first-time shopper at Sundae Muse, I must say that I'm very pleased with the quality of my purchased items. I had bought a top and skirt set, and even though the top was missing from the package, the customer service team was prompt in informing me about the situation. Although it was a bit disappointing, they gave me the option to choose a refund or a voucher, which I appreciated. I decided to go for the latter and went on to find another top to pair with my skirt.

However, I encountered a bit of a roadblock when I realized that my order had exceeded $50, but I was no longer eligible for free shipping because of the change in my order. I was told that I would have to pay for the postage at my own expense, which I thought was a bit of a shoddy policy. Additionally, the fact that I couldn't return the skirt since I couldn't get the matching top was quite upsetting, as it felt like a waste of money.

Although I was initially impressed with the high-quality of the products and the overall experience with Sundae Muse, these policies left a bit of a sour taste in my mouth. It's a shame to see such a business with excellent products having policies like these, as it can deter customers from coming back. I'm not entirely sure if I'd still shop here again, as it's something to keep in mind. Nevertheless, I would still recommend Sundae Muse to others, as the quality of their products is undoubtedly worth it.

When it comes to online shopping, we all want to know that we are going to receive quality service and products in a timely manner. Unfortunately, Sundae Muse (sundaemuse.com) falls short on both of these fronts. To start, I opted for express shipping and was shocked to find that three days after placing my order, it had not even been packed yet! After following up, I was told that it would be an additional two business days before my order would even be shipped out. While I eventually received notification that half of my order had been shipped, there was no communication as to why the entire order had not yet been shipped or when it would arrive. It was only through my own diligence in following up that I even discovered that an item was missing from my order.

To make matters worse, when I contacted Sundae Muse about the issues with my order, I was initially promised a full refund of $85. However, when I received my refund, it was only $77 - without any explanation as to why it was less than promised. Given the lengthy delay in shipping and the lack of communication throughout the process, this was incredibly frustrating and disappointing.

As someone who loves to share recommendations with friends and family, I can say with confidence that I cannot recommend Sundae Muse to anyone. If you want to avoid the headache and frustration of dealing with a company that doesn't prioritize their customers or their orders, I highly suggest shopping elsewhere.

I recently had an experience with Sundae Muse (sundaemuse.com) that I must share. I was in desperate need of a dress for an upcoming wedding, so I decided to place an order with Sundae Muse. My order was placed in advance, so I had given it three weeks before the wedding just in case there were any issues.

To ensure that I would receive my dress on time, I paid for express shipping. However, eight days have passed since then, and I still have not received any shipping confirmation or tracking information from Sundae Muse. Naturally, I became very concerned and contacted their customer service team.

Fortunately, they were prompt and responsive to my query, but I was left feeling quite frustrated when they informed me that they were experiencing a delay in shipping it. Apparently, they were in the process of moving warehouses, and this information was not readily available on the website at the time of my order.

As a customer, I feel that it is crucial to be informed upfront of any potential delays or issues with delivery so that I can make an informed purchasing decision. I expressed this concern to the Sundae Muse team and asked for an estimate on when I could expect my order to arrive. However, they could only tell me that it would take 2-3 weeks for dispatch.

This timeframe would mean that my order would not arrive before the wedding, and I would need to cancel it altogether. But to my disappointment, they refused to cancel my order, citing that it had already been confirmed on their end.

Overall, my experience with Sundae Muse was disappointing. While their customer service team did their best to help me, I wished they had been more transparent about the possible delay in shipping on their website, so I could have made an informed decision. However, for anyone buying from Sundae Muse, it is recommended that you double-check their website or contact their customer service team to inquire about shipping timelines and policies to avoid any inconveniences.

I recently had a less than satisfactory experience with Sundae Muse, an online fashion retailer. Unfortunately, the service I received was subpar and not worth the money that I spent. While I was initially excited to purchase a dress from their site for ?50, I was disappointed to discover that shipping would cost an additional ?11. Nevertheless, I figured that this was understandable given the distance the dress was traveling. As indicated on their website, the dress would arrive within 2-5 days, but it ended up taking a full 2 weeks before I received any confirmation that my order had even been dispatched.

Frustrated by the delay, I reached out to customer service to inquire about the status of my order. It was only then that they told me they had overlooked my purchase and that the dress had not actually been shipped. While they apologized for the error, it was almost a month before the dress finally arrived on my doorstep. But the real kicker was when I discovered that I was also required to pay a staggering ?21 shipping fee in addition to the already-expensive ?11 I had already paid. This additional cost was nowhere to be found on the Sundae Muse website, and I felt cheated and taken advantage of.

At this point, I decided that I no longer wanted the dress and requested that the order be cancelled. Despite their assurance that they had taken care of the cancellation, I soon learned that the dress was on its way to me anyway. I was left with a cheap-looking dress that I would never wear and had spent ?81 in total for the whole ordeal. Needless to say, I was extremely unhappy with my experience at Sundae Muse and would not recommend this site to anyone looking for a reliable online fashion retailer.

However, my experience with Sundae Muse has left me feeling disappointed and frustrated. The dress that I ordered was not up to my standards of quality, and felt cheaply made. Given the price that I paid for the item, I had hoped for something better.

What made matters worse was the length of time it took for the dress to arrive. I was not informed by the company in advance that shipping would take a full month, leaving me with uncertainty as to when my purchase would arrive. There was no explanation offered as to why my order was experiencing delays or what I could do to check on its status. This lack of communication made me feel as though my purchase was not a priority for Sundae Muse.

While I understand that shipping times can be affected by factors outside of a company's control, I believe that it is their responsibility to keep their customers informed. A simple email at the time of purchase to explain the expected shipping time and any potential delays would have gone a long way to easing my frustration.

At this point, I feel that the best course of action would be for Sundae Muse to offer a refund for my dress and the shipping fee. As a customer, I expect that companies will stand behind their products and take responsibility for any issues that arise.

Ultimately, I hope that Sundae Muse will learn from my experience and take steps to improve their communication with customers in the future. As someone who was excited to try out an international clothing store, I was disappointed by this experience - but I believe that it is not too late for Sundae Muse to take action and win back the trust of their customers.