For Business Write a review File a complaint
SunCloud Health Customer Service Phone, Email, Contacts

SunCloud Health
Reviews and Complaints

SunCloud Health's customer service contact info has been verified by the ComplaintsBoard team. We made sure it's all legit and accurate, so you can trust it! 👌

Learn how the rating is calculated

1.0 2 Reviews 1 Complaint
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

SunCloud Health Reviews 3

7:33 pm EST

SunCloud Health Suncloud: Prioritizing Profits Over Patients' Well-being

My 4-week experience at Suncloud was marred by several disturbing issues:

Medication Errors: Nurses repeatedly attempted to administer the wrong medications, and on occasion, there were significant delays in obtaining essential meds, leaving patients without proper treatment.

Neglected Hygiene/Bioharzards: The shower facilities were left in a deplorable state, with a nicotine patch remaining affixed to the wall throughout my stay. My attempts to address this with staff were dismissed.

Privacy Violations: Certain treatment coordinators irresponsibly shared explicit details of past patients' traumas, including sensitive information about sexual experiences.

Missed Activities: Due to inadequate staffing, many scheduled activities were routinely canceled, despite Suncloud's monthly charge of $50,000.

Safety Concerns Ignored: Both staff and fellow patients frequently expressed feelings of insecurity. Shockingly, these concerns were met with indifference and dismissal from upper management.

Ongoing Gaslighting: Throughout my stay at Suncloud, I often felt as though my experiences and emotions were invalidated. When I inquired about other PHP programs upon my discharge, I received a discouraging and unsupportive response.

Fortunately, I have since found a remarkable PHP program where I am finally receiving the help and support I need.

Recommendation: Find somewhere else

Read full review of SunCloud Health
Hide full review
Verified customer This review was posted by a verified customer. Learn more

SunCloud Health Don't go to SunCloud Health - they'll try to take your money when you're not feeling good

Don't go to SunCloud Health - they'll try to take your money when you're not feeling good. My partner went there for mental health help and one of the counselors let other patients be mean to her in a group. She told three different staff members that she was leaving that same day. But they're saying she had to give 48 hours notice before leaving. They're trying to make us pay for three days of appointments that she missed because of this. It's so dumb! If you want to leave the program, they make you pay for two more days of treatment. You have to pay with insurance or your own money. It's really hard to get in touch with their billing department by email or phone. Don't go to SunCloud Health!

Read full review of SunCloud Health
Hide full review

SunCloud Health Complaints 1

Verified customer This complaint was posted by a verified customer. Learn more

SunCloud Health So, I went to SunCloud Health to start my intake process

So, I went to SunCloud Health to start my intake process. I gave them my driver's license, but then I saw that their facility was in bad shape. The exam room had mud on the floor, the equipment wasn't working right, and there were bugs crawling around. When I told the staff member, they said they didn't see any bugs. I was so shocked by the state of the place that I decided to leave. But then I realized they hadn't given me back my license. That was on July 1st, 2022. I've been trying to get it back ever since. They said they'd send it to another facility I went to, but it never arrived. I've called them many times, but they don't answer or call me back. It's crazy that they won't give me my license back. I even called the police, but they couldn't do much. So now I'm filing a complaint with the

Read full review of SunCloud Health
Hide full review

Is SunCloud Health Legit?

SunCloud Health earns a trustworthiness rating of 90%

Highly reliable. Use their services with confidence, yet trust but verify.

Our conclusion: ComplaintsBoard rates SunCloud Health highly, which means their services are pretty reliable. Despite this, their 0% complaint resolution rate raises questions. We recommend users check reviews and complaints about SunCloud Health to understand what to expect from them.

We found clear and detailed contact information for SunCloud Health. The company provides a physical address, phone number, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers. has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL. has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats. you are considering visiting, which is associated with SunCloud Health, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

Adult content may be available on It is important to be aware of potential risks and to use caution when accessing or engaging with such content.

However ComplaintsBoard has detected that:

  • Website's registrar is popular among scammers, it means that a significant number of scammers have used that registrar to register domain names for their fraudulent websites. This can indicate that the registrar has lax verification processes, making it easier for scammers to register domains without providing accurate information.
  • has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The may offer a niche product or service that is only of interest to a smaller audience.
  • SunCloud Health protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.

About SunCloud Health

Screenshot SunCloud Health
SunCloud Health is a leading healthcare provider that specializes in treating individuals who are struggling with addiction, mental health disorders, and co-occurring conditions. The organization is committed to providing comprehensive, evidence-based care that is tailored to meet the unique needs of each patient.

At SunCloud Health, patients have access to a wide range of services, including individual therapy, group therapy, medication management, and holistic therapies such as yoga and meditation. The organization also offers intensive outpatient programs (IOPs) and partial hospitalization programs (PHPs) for patients who require more intensive treatment.

One of the key strengths of SunCloud Health is its team of highly trained and experienced professionals. The organization's staff includes licensed therapists, psychiatrists, and addiction specialists who work together to provide integrated, multidisciplinary care. This collaborative approach ensures that patients receive the most effective treatment possible.

SunCloud Health is also committed to staying at the forefront of healthcare innovation. The organization regularly incorporates new research and technology into its treatment programs, ensuring that patients have access to the latest and most effective therapies.

Overall, SunCloud Health is a trusted and respected healthcare provider that has helped countless individuals overcome addiction and mental health disorders. With its comprehensive, evidence-based approach and commitment to innovation, the organization is well-positioned to continue making a positive impact on the lives of patients for years to come.

Overview of SunCloud Health complaint handling

SunCloud Health reviews first appeared on Complaints Board on Jun 17, 2023. The latest review Suncloud: Prioritizing Profits Over Patients' Well-being was posted on Nov 6, 2023. SunCloud Health has an average consumer rating of 1 stars from 3 reviews. SunCloud Health has resolved 0 complaints.
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. SunCloud Health Contacts

  2. SunCloud Health phone numbers
    +1 (866) 729-1012
    +1 (866) 729-1012
    Click up if you have successfully reached SunCloud Health by calling +1 (866) 729-1012 phone number 0 0 users reported that they have successfully reached SunCloud Health by calling +1 (866) 729-1012 phone number Click down if you have unsuccessfully reached SunCloud Health by calling +1 (866) 729-1012 phone number 0 0 users reported that they have UNsuccessfully reached SunCloud Health by calling +1 (866) 729-1012 phone number
  3. SunCloud Health emails
  4. SunCloud Health address
    40 Skokie Blvd Ste 200, Northbrook, Illinois, 60062-1615, United States
  5. SunCloud Health social media
  6. Maria
    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    May 13, 2024

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.