Sunbelt Rentals review: Field surveyor Colin (based out of Detroit location)

During the month of 6/23, I asked Colin to meet with homeowners in GPP on Kensington. Colin walked the property with Rebecca(homeowner). Home was scheduled to have exterior painting on 6/20/23. Colin suggested 65 foot boom lift to complete work around home. Only access to property is from driveway off street. Hedge borders sidewalk to driveway. Driveway stretch is approximately 150 feet by 7ft wide. DW (GLP owner) spoke with Colin to confirm his recommendation. He stated “this would be the best lift to use”. Lift was delivered 6/20/23 at 7am. During the use of this lift several section of concrete were damaged as a result of excessive weight (14k). Concrete was not able to withstand the pressure. Informed Colin of issue and that I needed to remove lift from driveway. Furthermore, I asked him why he made that recommendation. He stated “that was the lift to get the job done”. I told him that lift was too heavy for driveway. Now, homeowner wants it replaced! I have made several attempts to reach out to Sunbelt Logan and Colin on the behalf of homeowner. Colin reports to Logan. Many calls were left unanswered. Finally, reached Logan and he claimed no responsibility for the wrong recommendation by Colin. This behavior is unacceptable! Colin should not go to job sites and recommend tools that cause damage especially when you only have 1 access point(concrete). Inaddition, he should not make recommendations without proper education/ information. Unprofessional!