Suddenlink Communications review: suddenlink, acct & name given to another resident at heritage oaks

my name is marjorie david, 1056 windy grove lane conroe, tx. [protected]. suddenlink sucks, technicians extinct, never hear from them or see them after they installso updated internet box. 4 months trying to reach them to come to home.
check out Frank B Mund jr, was on 9203 longmire road, conroe, texas at assisted living facility, heritage oaks. he moved out last oct 2018. they are billing him for lady sue morgan who moved into his apt. salesperson set her with franks suddenlink acct. number, all his personal info, bk info, telephone. his credit is being screwed by suddenlink. i tried 7 months ago never got any reply or fix. franks name doesnt even show up in the system.
please call me or leave a message. i am franks POA. suddenlink is ridiculous. [protected] or [protected]@att.net.
please help me and my friend. neither of us deserve this appalling theiving problem.