Suddenlink Communications review: internet

January 14, 2019
Customer Service:
On October 12, 2018 our internet went out. A service person came and we were charged $60. The internet had come back on before the service person got to my house but he continued to fiddle with cords and outside boxes. It didn't change anything. Since that time we have lost internet many more times.
Internet Out:
October 12
November 21
November 22
November 23
December 10
December 21
December 23
December 24
We have been with Suddenlink since 2000 (almost 19 years) and fully paid our bills. When I called about these outages they say we must pay $60 everytime a service person comes out. We already pay monthly fully for internet service and yet have many days without internet as you can see above. The customer service with Suddenlink is about the worst I have ever experienced and we are considering changing our service. We have not been credited for all the days we paid for internet service but had none. I was told that we would be credited. Please check in to this and let us know when that credit will occur.
Matt and Cheryl Becker
9801 Utica Dr.
Lubbock, Tx 79424
[protected]