Suddenlink Communications — billing overcharge
I called to receive a wifi box and was told I already had one (in fact I had been billed for one for 12 months but did not have the box). I was told by 2 represenitives that I would be credited for $10. X 12= $120.00. I was then informed a month later they would only credit me $10.00, something about a 30 day rule. I find this illegal and I'm demanding I get my $110. More credit.
Lately your billing has been very confusing and impossible o keep up with, your supervisors and reps on the phone are rude and impossible to work with.
I don't understand most of what is on your billing statements, I just pay by automatic payment. I demand the balance of my credit $110.00 and a reply to this complaint.