Suburban Propane review: Propane price gouging

Looks like price gouging. We cant get any response from suburban propane to explain why our bill suddenly quadrupled since the new management changed 3 months ago 3/2020. The billing department and new manager named "terry or"tj"has refused to contact us for explanation why our 3 year budget contract is not being honored - or suddenly ended - after only 13 months without our knowledge. We got a quadrupled bill last month for $1600, now it's over $2000! We can't reach anyone at suburban to call back or email to explain!

Note: we only use propane for cooking and hot water and the fireplace.

Their store (broadway in placerville) won't allow anyone inside due to"covid". We've left weekly messages since april on their website phone and email. It's feeling suspicious.

It's been 4 months! Do we have to find a lawyer? Going forward this is cause for immediate severing business relations. No one should have to endure price gouging and alienation after signing a contract and being faithful customers for 17 years.

View 0 more photos