Suburban Propane review: Lying to and stealing from customers

When I bought my house 1 year ago I went with suburban propane, as they seemed so nice. The first fill up went fine, I was offered a payment plan which I paid off early. Second fill up minor problem, the driver did not show up on the day I was told so had someone at house all day for nothing, ok I understand no problem. Still on payment plan, again paid off early. Third fill up was a disaster. Filled out form for fill up online, when driver showed up he only put 100gls in a 500 gl tank. Called customer service number only to be told not their problem and I needed to call local office. (Customer Service Center, Farmington, NM., 5702 Highway64, Farmington, NM, 87499) When I called the local office I was first told the driver ran out of propane and would be out the following week as it was the Tuesday before the Thanksgiving holiday, when I called the Monday after the holiday I was then told that it was corporate that made the mistake and the info received in the local office was for 100gls rather than filling the tank 100%. I Said fine I understand when will they be out to finish topping off tank, took another week. So got charged for 2 deliveries that were not due to any fault of my own. Then when I started making payments as I had with the 2 prior fill ups I get a statement with late fees. When I called to inform them I was on a payment plan I was first told I had to call local office, when talking to local office the female I was dealing with must have been breathing in too much propane as she was extremely unintelligent. She acknowledged there was a credit check run on me and that it looked great, then stated the only time that's done is when a customer is requesting a payment plan. But she did not see anywhere that stated I was on a payment plan. She did acknowledge that with all previous fill ups payments were made and no late fees were charged. She then said (to my disbelief and shock) "but that doesn't mean you were on a payment plan". I asked what exactly does that mean then. She said that was above her pay grade and maybe it was a mistake that I wasn't charged a late fee. I was lied to and charged late fees that should not have been on my bill. I paid what they wanted and will NEVER do business with this company again and advise all who are looking at this company to go somewhere else and save themselves the headache.