The complaint has been investigated and
resolved to the customer's satisfactionResolved Strayer University — refunds
resolved to the customer's satisfaction
I have been going to Strayer University for over four years. I am now working on my masters degree. In the beginning, my school refunds would arrive via mail during week 5, as time went on the refunds began to arrive during week 3. A couple months ago, Strayer began encouraging students to sign up for direct deposit. The school really pushed this as a benefit and as a way to get our student refunds quicker. It is now week three and the school has no ideal when my student refund will be processed. They claim the lender has not released the funds. The lender was suppose to release the funds last week. Strayer claims they will hold the funds for seven business days after the funds are sent to the school to ensure all expenses have been posted. This is a joke. All expenses should have been posted by week three. Strayer is now back to slow refunding of my money. I am very upset that Strayer has resorted back to the old practices of issuing refunds in the middle of the quarter. I wonder during those days they are holding my money if they are collecting interest from its bank. Students pay expenses out of their own pockets for school related expenses knowing they will get their school refunds to reimburse themselves. It is sad when a student's refund arrives weeks after the quarter starts. It is sad that Strayer will hold my funds upto seven business days regardless of when my funds arrive at the school. I am very disappointed. This will be my last quarter there. I took two classes at a public university and got my refund the beginning of week two. If you are a student and rely on your refunds to survive-be aware that Strayer University will hold your refund for a longer period then necessary.
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