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Magnets
I made an order of magnets for Black Friday. About a week later I made a second order. Well the second order arrived but the first didn't. I contacted the company via email. They made another duplicate order of my first order and I had to go online and submit a promo code which I did. That was weeks ago. I contacted the company again asking for a contact number to the company seeing as I work over 50 hours a week and needed this for a Christmas gift. They informed me at that time that they can't track the order and there is nothing they can do. So now I have no product for what I paid for. I have just submitted another order to a different company but they haven't even offered me a refund and have made it clear that this matter is irrelevant to them. I am a manager for a high end retail company. I understand the holidays are busy but this gift for my children's 80 year old great grandmother will now have to come late and from another company. It is unbelievable that they can sell products and careless if their customer ever recieves it.
Replied
I'm extremely disappointed!
I have made an order and never received it. When I contacted Sticky9 customer service and asked them to provide me with some sort of details regarding my order status they said that they were not able to track my order.
I'm shopping online for years now and no company ever told me that they can't track the order! Beyond ridiculous!
When I asked them to cancel my order they said that since it was already shipped they were not able to do that. Very poor customer service!
The complaint has been investigated and resolved to the customer's satisfaction.
We're very sorry that your order didn't reach you. We've sent you a private message, please can you reply with your email address or order number and we will be able to help you with this.
Thank you,
Team Sticky9.
Replied
This company makes me mad.
I made an order and waited for it almost three weeks. But nothing was delivered. I emailed their customer service and they told that my item was already shipped out two weeks ago. However, after over two weeks of wait, I haven't yet received it. But then I noticed that they charged my credit card again. I asked them to cancel my order and give me a refund, but they ignore my messages. Few days ago I finally received an email, stating how sorry they are and they offered to resend me my item for the third time. This company makes me mad. That item was a birthday present for my sister, but now I have to think of something else for her. And I need to cancel that order as soon as possible.
The complaint has been investigated and resolved to the customer's satisfaction.
We're very sorry that your order didn't reach you and that you've not enjoyed the experience. We've sent you a private message, please can you reply with your email address or order number and we will be able to help you with this.
Thank you,
Team Sticky9.
Is Sticky9 legit?
Sticky9 earns a trustworthiness rating of 100%
Highly recommended, but caution will not hurt.
Sticky9.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Sticky9.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Sticky9 as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.
This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.
Sticky9.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from Sticky9.
However ComplaintsBoard has detected that:
- The website belonging to Sticky9 has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.
- We conducted a search on social media and found several negative reviews related to Sticky9. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
Overview of Sticky9 complaint handling
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Sticky9 contacts
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Sticky9 emailshello@sticky9.com100%Confidence score: 100%Supportstuck@sticky9.com79%Confidence score: 79%
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Sticky9 addressUnits 102-108, 30 Great Guildford Street, London, England, Greater London, SE10HS, United Kingdom
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Sticky9 social media
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