Steves & Sons review: Pre-hung double french door

I purchased a Stevens & Son door from Home Depot. To start, I feel the quality is good however I received my door damaged and I am terribly disappointed in the customer service as well as Home Depot. I sent pictures and a video in showing the damage to the door. There is a small plastic clip that apparently holds the doors (double pre-hung french door) in place during transport. When my installer uncrated the door he found the clip was broken and considerable damage to the door. It is February and freezing and I had a hole in my mud room so I had no choice but to install the door as my contractor had remove the previous door and modified the frame for the new door. When I filed a warranty claim with Stevens & Son it was denied. They told me that their warranty does not cover damage. That was it; they absolved themselves of any further accountability nor were willing to help rectify the situation. I then called Home Depot who said I had 58 days to return the door. I said I had to install it. I paid 1500 to install, will have to pay to uninstall and transport to Home Depot due to damage that is no fault of my own. Home Depot said sorry. Then I escalated to management who told me when I installed the damaged door Stevens & Sons voided my warranty. Home Depot then offered me $360 or I can return the door. I would be out more than the door cost me to return it and $360 will not repair this door. Beware; Stevens & Sons requires you to un-crate your door and inspect it and ensure it is 100% operational and defect free BEFORE you install it and within 48 hours of receiving the door. Otherwise, you have no warranty nor path to have your door repaired. You are just stuck with a damaged door that you spent thousands of dollars on.

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