Basking Ridge, New Jersey
United States - 07920
I am happy I haven't spent much more money like other people who also suffered from them.
But my items weren't shipped either. I tried hard to make them do it, but all of my actions were useless. They still keep ignoring me and never answered my endless calls and numerous emails.
Didn't expect it would happen to me.
I highly recommend avoiding this company.
Order placed 13 September 2017, value US$32.25. Order "updated" 15 September 2017, "awaiting shipment". No further order status update. Goods have not arrived, which even for Australia is a long time. They have taken my money but not delivered. Communication with the company is definitely one way - me to them and no reply.
Judging by the number of bad reviews of this company I fail to understand how they can still be operating after their claimed 30 years in business.
Ordered a lovely clock for my grandmother as a birthday present. They took my money and I was supposed to get my order in a few weeks. Nothing arrived so I emailed Steebar but received no information about my order. The site still showed that my order was pending. I also tried to reach someone via phone but they did not pick up. I already sent them about 50 messages and asked for a refund many times, but they continue to ignore me and it seems like they decided to keep both my money and clock.
This company is absolutely disgusting! I purchased a clock from Steebar and when I received the clock it was defective. I immediately contacted customer service and described the problem. Their rep agreed that it was defective and told that they would send me another one. That was over two months ago and still no replacement. I tried to contact someone from the company many times, but they won't even answer the phone. I left some voice mails and messages, but heard nothing back. Stay away from this fraudulent business.
They shipped me an insert that did not work (faulty wouldn't even run). I contacted them and got one or two...
I placed an order with these people for 18 pcs of 1/8 plywood 12"x24" what I got about 4wks later was 18pcs of 1/8' ply 12x12. I guess they don't know how to read a ruller, I did send the plywood back with copy of packing slip which clearly states 12x24 with a note saying what the problem is and...haven't heard back yet and its been around 2 1/2 weeks. I guess I can kiss my $62 bye bye. They never replyed to any emails or phone calls and after contacting scrollsaw magazine they told me the same thing, never answers their calls or emails so they don't do business with them. stay away from these people and save your money or just deal with sloans woodshop who are very honest and answer any inquires.
Should have checked the bbb first, they have an f. I placed an order using their pretty good web site, but no...
Part order filled, backorder still not delivered 1 month later despite credit card being charged at time of...
Pen blanks ordered, not received. Gave my visa number. I have sent numerous emails but they are all unanswered. As of the moment, my visa account has not been charged but am keeping my fingers crossed after reading all the 'money-taken-no-product-delivered' reports.
I ordered clock inserts, account was charged. Steebar will not answer emails or phone calls. I do not know when or if they ever will ship .