Valve
Reviews and Complaints

I too have had similar dealings with Steam. I preordered a game, Post Scriptum, and once it was released it has done nothing but freeze during the startup, or freeze once it gets to the menu selection screen. They give the excuse that I have exceeded the 2 week period for a refund. The preorder date was over 2 weeks before the game was even released. Every support ticket I fill out only gets the standard reply from Steam. I will never buy another game through them.

I agree with you totally Jonathan. STEAM SUCKS! I initially thought that Steam was an interestingly efficient no hassle idea, that is until the customer begins to understand how something called "cloud computing" really works. I purchased four video games two days ago and requested a refund IMMEDIATELY within four hours of the purchase when I began to realize that there was nothing to show for my hard-earned money spent, NO DOWNLOADED GAME FILE MY COMPUTER! I then quickly realized that I hadn't downloaded anything tangible at all that could be used INDEPENDENTLY of the Steam software. I mean this is crazy! My video game software should be mine irrespective of Steam. As you stated
Jonathan, cloud computing is where your files are stored on an outside server and not on your physical computer. This is very important for everyone who reads this to know! The purchased video game downloads are somehow integrated into the Steam software program that the customer has no choice about installing on his/her computer. As soon as I realized this and saw nothing (no file) that I could call MINE to substantiate or validate my four video game purchases, I requested a refund without hesitation. The refund for all four of my Steam video game purchases two days ago did come this morning just to let you know, which is the only good thing I have to say about Steam, the likes of which I will never do business with again. I don't want to buy anything that I don't "physically" own on my end, and if this trend is going to be what the future holds for online software purchases, I want NO PART OF IT! Good-bye and good luck!

I know that steam has made the new update for the hold on items needing to trade and I think that 72 hours to wait is enough but what I got was just ridiculous. I have to wait 15 days to wait for just trying to trade a few items with another player. I also cant use the items I offered while on the hold. I think that steam really needs to lower the time for the trades because 15 days is ridiculous.

Irecentlyreformattedmycomputer toinstallWindows 10 . Ibackedeverything upwithusernames and passwords so I KNOWtheinformationiscorrect . Ihad noproblemsaccessing mygamesthrough cBattlenet or OriginbutSteam justwon'tallowmeaccess to my account .I'vespenthundreds ofdollars ongamesthatrequire Steam account toplay . I've reset mypassword FIVEtimesandstillwon'tallow me toaccessmyaccount. NOSUPPORT ORcustomerservicewhatsoever. EXTREMELY PISSED RRIGHT NOW! HOWCANTHEYGETAWAYWITHSUCHOUTRIGHTTHUGGERy?

I bought Wolfenstein The New Order last July, and it installed okay. In December, I bought Skyrim II and added it to my Steam Library. Afterwards, I could no longer play Wolfenstein. After fighting with the software for several months, I uninstalled Wolfenstein and tried to reinstall it. I could not find the Product Key on the jewel case, or on any of the DVDs. Then I found out why. Apparently, Steam Product Keys are one-time use, only. You cannot reinstall any Steam game because it will not accept a Product Key that has already been used. That means that if your game software becomes damaged, or if you purchase a new computer, you have lost that game -- and your money. I decided to uninstall and reinstall Skyrim II. I successfully uninstalled it, but when I tried to reinstall it, the download folder was empty. Apparently, the game installer deletes the file after the game has been installed, so that it can never be installed again. This is taking anti-piracy a step too far, and I make this promise: I will never, EVER purchase another product that involves Steam.

I cannot get access to my games; I have asked for support on a number of occasions but get no reasonable replies.
After 3 months I still cannot get online to play games.
What can I do?

I had radeon rewards coupon to redeem and it took 3 days to download one game, I kid you not 3 FREAKING DAYS! Besides that they won't acknowledge the second game I tried. When I tried to download it, it didn't. Instead I got the download complete message when nothing happened. And now all they do when I inquire about it is nothing and nothing sucks. It seems that all Steam is, is a scam that does enough business to stay above obligations and thugging their way through theft and deceit of their customers. And that's not the least of it. Customer satisfaction appears to be a virtue they do not value, unfortunately too many games require their involvement freeing the manufacturers from responsibility of an unworkable or defective product. Ripping off the occasional customer outright just adds a little more for the bottom line.

they hacked my bank card and I tried to get a hold of them thru site and was sent to a site that does research on stem power. scam scam scam

I too am having trouble with Steam. They are impossible to reach anyone BUT use extension 101 to reach the founder Gabe Newell or the billing person Melissa at 592

If you have any problem with steam, it stands to reason you'd contact the support, right?
Well, after waiting a week for a reply, you will just get some automated response. Don't understand the relevance of that response? Their response is the exact same words again!
Don't like that? After four or five messages, you will eventually get forwarded to talk to the community... who will subsequently crucify you for your views.

I have a 2 games I have barely played, one is 2 hours 5 minutes and they refused my refund request, I made a ticket for support no answer for days.So if you wanna try a new game or a new app don't buy on steam because if you don't like it you won't get a refund.Their policy is abusive.There are much better web pages you can shop for games and most likely with better customer service / refund policy.

Looking over my recent bank statement, which was $333.00 overdrawn, I noticed about 15 transactions to Valve. As well as 10 overdraft fees of $32.50, each. Totaling $623.00. I never heard of valve, and have no idea who got ahold of my debit card number.
I'm sorry, but I survive on $710.00 dollars a month SSI. I'm caring for a critically sick boyfriend, in desperate need of a liver transplant. Please investigate this as soon as possible.
As not to sound like someone on the pitty pot, we did a medical documentary directed by academy award winning Cynthia Wade. The film is online at hesback.com, and we are the Oklahoma family. Please help us, because we just barely survive as it is, and I have no clue who got my number.
Thank you so much Sandy Sellers [protected]

I purchased a game on sale at Steam. It failed to download but my account was charged. There is no way to reload the download and this company has NO available support. The support site merely sits there and does NOTHING. As noted by many others, this is a fraudulent site that has no customer support and loves screwing customers out of their money.

i just purchased skyrim on my mac know it says this game is unavable on your platform witch made me so mad for speading 10 dollars i have seached the whole internet and i found nothing

I just purchased Civilization 5 and when I tried to download it, I receive a fatal error and can't proceed any further. Searching through the Steam website, I see that this fatal error is not uncommon. I also see multiple solutions, but none work for me. I have also lost access to games that at one time worked just fine. I have seen them blame Microsoft for the issue multiple times. I filed a complaint with Steam Support and I only get an automated response saying they received my message. Then I start searching the Internet and find out that this is not uncommon for this company. This is horrible and I will be filing a complaint with has many places that will listen and maybe even the BBB.

That site truly is a headache and they do jerk the people around A LOT.
One day I could not log into my account and was told I had no account with them etc.
Took me two weeks of going back and forth with them to get my account back and never got an answer to why the account was lost in the first place.
If this happens again I will turn the problem to the general consumer complaint form, address below.
https://fortress.wa.gov/atg/formhandler/ago/ComplaintForm.aspx
If enough people report them they will have to answer for the mistreatment to the players.

i am having this problem that i cant get into my account on steam...most of my games in there are as a matter of fact steam-bought games...what am i to do with them?are they lost forever? it seems like the profile has never even excisted!if someone could find in their hearts(or in valve`s harddrive for that matter) help me to get me my account back...anything from tips to team viewer would be helpfull!
i am quite worried someone have hacked my account and litterarly stolen all of my games! i need someone to help me!show me that there are good computer experts in this damn world!

thx in advance!^^

I totally agree man i had y seven dig for a while prolly like 7 years at least.. whenever it was firsst 7 digits went quick and ppl always get hyped bout such low digits lol but now its 8 and at 3045 or something i donno because actually my account just got hacked someone changed the password on me and beecause its so old i dont know the email i used or at leasts im not so positive, its been so long. So i was hoping i could talk to someone about this and it seems damn near impossible.
its was a mid-high 7 dig and i miss it. it was perfectly clean cal exp and thats it. never hacked once I cant stand people who do. GET GOOD.

Plz if anyone has any helpful suggestions I'd be most appreciative.

Jarred

Steam has NO technical support. Email support only and it can literally take weeks (yes, weeks...) to get a reply. I think Valve is a very innovative company and seems like a smart company as well, but its Steam branch needs lots of work. One great idea - a toll free support line! How radical is that? You folks at Valve/Steam are making a bundle of cash, I'm sure you can afford to cut into the greed fund and put out a little dough for a support line. That is how real business is done.

Cit bank c/o bill me later, inc is a scam. I need to know what this reference number [protected]-[protected] is. My dad Frank Simon got a letter dated 1/18/2010 saying "this letter is in response to your recent request to open a new egg preferred account. Frank is 88 years old and don't beleive in a credit card due to the scam that is going on in this world. So what gives or I will have to resort to other legal action on this.
thanks
Karen M Simon
1/312/732/7699

On 12/28 my daughters steam account was stolen and I’m not able to get anyone from steam to contact me and they have no customer support email or phone number. My email is chaugen84@aol.com

My bank card was charged 12.99 for something I hadn't authorized. I want my money returned. It will be reported to the state attorney general. This is thrift and fraud

My credit card was charged without my authorization.
How do I prevent this and how do I unsubscribe?
I want to block it completely this so that it will never happened again, thank you

Can someone help me find out why money was stolen from my acct. An amount of $175.20 was taken from my card. Can someone help me get my money back

Tryforchange@yahoo.com

I've just woken up to numerous transactions charged to my account and they only stopped when funds on my account ended.
I have never heard of steam games until today

Steamgames.com hacked my debit card ran charges every 2 minutes until my bank's fraud department caught them.

That site truly is a headache and they do jerk the people around A LOT.
One day I could not log into my account and was told I had no account with them etc.
Took me two weeks of going back and forth with them to get my account back and never got an answer to why the account was lost in the first place.
If this happens again I will turn the problem to the general consumer complaint form, address below.
https://fortress.wa.gov/atg/formhandler/ago/ComplaintForm.aspx
If enough people report them they will have to answer for the mistreatment to the players.

[censored] stupid login i posted something on a differnt complaint sorry

uhhhh you do know that people have actually GOT some prizes from lockerz