Starbucks

I ordered a tall latte with extra shot like I always do. There were a lot of persons working this morning (more than usual) and I saw persons who ordered a long time after me get their coffees and cold drinks. I asked one person if my order was being made and they looked around but did not come back to tell. After 15 minutes I went up to the cashier to see what happened and he said he couldnt leave the register to help me. So I told him to give me my money back. Not good customer service and they should alerted of this fact.

Hello,

I stopped at the mustang location at 6:30 a.m.(1-27-19) for a venti Americano. I order this beverage almost daily from other starbucks locations. This drink was basically water and very translucent. I work 12 hour shifts in the hospital. I was not able to go back and ask for a remake. At this time in the morning, with no other customers, a drink should be made right.

Hi. I just left the Starbucks in Burbank, California on 300 N San Fernando Blvd. on January 26, 2019 approximately 3 pm. It was full staffed with Baristas, yet I waited nearly 20 minutes to get my breakfast item. I was really shocked. It didn't make sense to me considering how many workers they had. I actually had to inquire of my order to get it.

Not sure who's running things over there, but the employees need to step it up!

Oh. And, my spinach wrap wasn't even that great. ;(

December 29 2018/ 0648 am/ inside San Diego international airport/ 30021 Olivia.

Service was horrible, especially after a 45 minute wait. After my wife placed her order and after an additional 15 minute wait, her order never came out. We had to ask constantly for her order and even after asking for a refund, because we were going to miss our flight, no one acknowldeged us. We were basically ignored!

We were the last people to board the plane, and to top it off our drink was made incorreclty and was the wrong size.

We are very disapointed with this store and its service.

I went to the Maumelle's Starbuck's last week. First off, the place was dirty. Trash on the floor, tables not wiped. Enough.

I had an email for a free drink because my birthday, New Year's day. It took 3 people all starring at my phone to finally get an answer. NO.

It was not New Year's day, and although they were not open much they could not honor it because it was not my birthday. What?

Next, my friend, with me asked for any old coffee grounds for the garden. Although they were changing out coffee grinds behind the counter, there were none. No. "we Have none." ok?

Next, we asked for a speciality sandwich. It was a mozzarrella thing. It came. Not hot. Barely edible.

All taken we had spent $12 and got about half a cup of barely drinkable coffee.

Someone needs to have a long talk with this manager.

They are not nice. They are not welcoming.

The place furniture is not clean. The tables are not wiped.

The crew seems to like talking with one another, but not so much in greeting guests or keeping the place clean.

It needs a complete overhaul. Or close it.

Have not made a starbucks purchase in about a week, only when I have to, today, nothin except using WiFi, until college and University open back up after new years. Came into today. Jesus of Starbuck is not here. Then, a body appears and a hand about a foot and a half from my face. I get from Jesus of Starbucks, hey, buddy, just want to wish you a happy new year. Man, this guy called the cops on me last month just because I walked into HEB to buy groceries. I walked into HEB about 20 steps behind Jesus of Starbucks. Now, while in Starbucks, in front other customer and staff this Jesus of Starbucks says, happy new year. My best is to avoid starbucks totally. I'm trying, haven't been around but twice in two months and I'm encouraging everyone I know to do the same. Sorry for the inconvenience during the New Year Eve time. Note: I found out I had Terminal Cancer about 3 months ago, I am living in my truck and get unemployment benefits. Soon as I go back to work after radiation treatment, You and Your Jesus of Starbucks can go play games with somebody else

I ordered a caramel macchiato from the Starbucks at the Memphis VA as we were leaving my husbands appointment. After reaching the car in the far distance parking lot. I noticed the drink did not have any espresso, just hot milk and caramel sauce. My husband said take it back, I was so upset and did not want to take the long walk back to the store. I threw the drink away and decided to let you all know, I've always ordered this drink and was always satisfied except this one time. Will I be able to ask for another drink when we return for his next appointment or what should I do to get the drink I wanted and paid for.

We grab four coffees Saturday morning at our local Starbucks at the Colonies in Upland, CA to take on a little road trip over the weekend up to Ventura. My husband was enjoying his coffee with the lid off and near the end of his coffee choked on something. He couldn't see anything while drinking it at first; my guess that was due to the whipped cream on top covering it. We are not sure what it is but this was so dangerous and not sure how a part ended up in his cup of coffee. Pictures are included and maybe you can explain (?)

Today around 4 o'clock (12/4/18). I was at 13689 Foothill Blvd in Sylmar CA Starbucks. Orderer a Grande Caramel Fappacinno. I waited for 25 minutes and I never received my drink. People who ordered after me got their drinks. I asked the cashier for mt money back because I waited for a very long period of time without receiving my drink. He returned my money and offered me a drink free of charge. I told him no thank you. I was very displeased and disappointed with the service. It has happened multiple times before. One day I was in line and the man in front of me was having a conversation with the cashier who was I believe to be the girlfriend of the man in front of me. They were talking for a long period of time. After she made the drink for him, approximately 5-10 minutes, he finally moved out of the line.

I have been an avid returning customer of Starbucks for over 15 years. I have enjoyed many beverages and food items from your company. However, on 9/27/2018 at the El Centro, CA location, I ordered a blueberry oatmeal, and was deeply disappointed and shocked to find that the blueberries had mold on them. Your company incorrectly advertised the blueberries as "fresh" on the packaging. Not only is it a concern for one's own health to not ingest mold, but I am also pregnant, and therefore even more concerned about it. Thankfully I realized there was mold on the blueberries before putting them in my oatmeal. This forced me to throw them out, and deprive my unborn child of his antioxidants and other important nutrition for the morning. I am very weary now to purchase food from Starbucks, and concerned of how the food items are stored. I believe all consumable items should be checked for proper storage and refrigeration, and checked for expiration, before selling to your consumers. I believe compensation is the proper action here. Please see my photos below. Thank you.

I purchased a gift card with a $25.00 balance. The card did not load but my credit card was charged.
The transaction CHK 172 Nov 16th @2:49PM (see attached photo). The lady swiped the card but it for some reason did not load the $25.00
How do I get a refund or a gift card with the $25.00 balance that I purchased?
Andy Capps
email- andy.[protected]@volvo.com
97 Hillside RD
Mechanicsburg PA 17050

I took my 65 year old mother and 22 year daughter to 4 Starbucks locations near our house today to get our holiday beverages and free reusable cups. We started our venture out at 7am. We went to the north Wales location, blue bell, east norriton and montgomeryville. All 4 locations were out of these cups. If you are running a promo like this you should not be running it of cups at 7am! Extremely dissapointed!

14330 San Pablo Ave, San Pablo · [protected]

I was just at this location and again they dropped my money on the floor and I had to get out the car to pick it up. They are running some type of scam here or something. I also heard the lady at the drive thru window describe the car ahead of me a gray SUV. The time on my cup says 8:42:57 Reg 4 Drive Thru

I get an iced vanilla latte at the starbucks location in cottage grove, oregon three times per week and usually it is fine but today, 10/26/2018 at around 10:30 a.m. my iced coffee was lacking coffee stength so I pointed this out and the young man was snarky and rude, he added a shot of coffee while making snotty comments. I have been ordering this same coffee drink for 2 years but just moved to cottage grove area. Safeway has the only starbucks in town. this is the first time a starbucks employee has been so rude...

carole mulvaney
[protected]

Hi this is Divya here, on 26th Oct at 18:30 hrs I entered Starbucks at Sangam Courtyard Delhi outlet. Rajender was the staff attending to me when I asked him on how can I become a member he didn't show interest and gave half hearted information to which i requested that I do want a card and billed for a hot beverage worth 200Rs. Then I asked him for a card, he simply refused said you should have billed it via the app. He gave me half information and didn't bother to help us with the product/card. Same happened with my husband who was with me and ordered a cold coffee frappechino separately to make another card for himself . Mr. Rajender knowing that we are interested in making the card and are billing separately for the same, did not suggest us to get the card made first. Really sad customer service I must say. Secondly the frappechino was flat and didn't have any coffee in it. When my husband asked them to fix it they added a double shot of coffee and made the beverage unbearable. They had the courtesy to replace our drink but the next one was a sugar syrup . I can't believe that why was it so difficult for them to make a normal cold coffee. This has made my years of love for Starbucks bitter. I need the management to look into this issue, if it's happened with me I don't know what the other customers are facing. I want a refund for the same. Attaching the bill and the card slips with this mail.
Regards
Divya Amla
[protected]

I purchased three items expecting to get 175 points and Never received them. I called customer service and they told me I had to purchase them individually or he didn't meet the criteria. I don't even purchase the things that were offered regularly and I feel I have been ripped off. Customer service was worthless and unhelpful. I spent too much money at Starbucks they get this kind of response

Do not use Starbucks mobile app! The other day I was going over my bank statement and noticed an unauthorized charge for $10.00 for a reload onto the rewards card. I visited my bank to see if it was a duplicate charge and they informed me that it was not and that someone had charged my card for a reload. They suggested that I go to Starbucks. I visited Starbucks and told them the same thing that there was an unauthorized charge to my bank account and that I never even got credit for the $10.00! They told me to call corporate headquarters. I was polite during the whole thing and everyone else was polite too. I called headquarters and they told me to contact my bank. It was clear no one wanted to refund me a lousy $10.00. I was still polite and told them that I will just accept the loss and hung up. I deleted the app. Had this been $25.00 or more, this tale would have ended much different with police activity and possibly a frightened barista or two.