Staples
reviews and complaints

I went to the store on May 19, 2017 around 6:30pm to make some copies. One assigned sales clerk was in the section of copying and asked her I want to use the copying machine and just responded "okay". Because I am a customer to this store so I know where are the copiers are. There was a written instruction and I started to swipe my card but didn't start using the machine so the machine where I swiped my card cancelled my transaction. For the third time, I could figure out how to use the machine, I called the sale clerk and responded "I'll be there but I have to wait for a while." When the sales clerk approached me and I told her why your machine keeps on cancelling my transaction, the sales clerk on the spot told me that maybe my card has no money. I went to the store with a medical mask to protect myself of any kind of germs not because I can contaminate anyone but to protect myself while undergoing a chemotheraphy. Because of my appearance, the sales clerk just judged me, "I have no money." The manager came and I told him that the sales clerk should not be there, instead of helping me she was RUDE AND INSULTING, maybe because of my appearance. A sales clerk has no right to judge anyone. The manager was also RUDE and INSULTING. He didn't ask anything he just told me he saw what happened that the sales clerk was trying to help me. I asked the manager if he heard what the sales clerk told me, he didn't, just confirmed that the sales clerk was trying to help me. So I told the manager that the sales clerk was judging me that I don't have money on my card. The manager insulted me telling me "maybe you have been using your card all day." How can judged a person maybe because of my appearance. Nobody has the right to judge a person especially you don't know that person.

The manager instead of insulting me should be polite to try my card or assist me, he on the spot, judged me.

I undergo chemo theraphy for breast cancer and stayed at home. I bought a new printer ink in this store and I just don't want to use the new ink to make copies so I decided to ask my husband to drive me to this store to make copies.

"HOW CAN A SALES CLERK AND THE MANAGER JUDGE A PERSON, SO RUDE AND INSULTING Y SAYING you have no money on your card, you have been using your card all day."

This is not Customer Oriented Attitude.

You wrote a review for Staples
One week ago
1.0 star rating
2/3/2017

I just had the worst retail experience of my life at Staples Canada. The manager was arrogant, rude and insulting when I attempted to return a product without a receipt. He offered me $9 in store credit for a Staples brand product in original packaging that we had paid $33 for - and told me that I was lucky that he would do that. I had explained my situation calmly and completely - we were moving, in fact the truck had just left; my wife had flown out this morning with her father so I could not provide the credit card she had used and our receipts were in the filing cabinet in the moving van. We had spent over $300 on storage containers, tape, 4 rolls of bubble wrap, sharpies, fragile stickers, etc. during the past few weeks, and sorry, no, I couldn't really just keep the extra large bulky roll of unused bubble wrap in the car in case I needed it on the four or five day drive to Ontario.

His explanation for the $9 offer was that "the system" told him that that was the lowest price the product had sold for somewhere across Canada in the past 30 days - which didn't exactly make me happy I had paid $33 each for four of them.

In the end I left the roll on the counter telling him he could enjoy the last $9 that Staples would ever steal from me.

The only thing worse than their corporate policies is their ignorant staff that smirks as they enforce them.

There is a supervisor at this DC that shouldn't be there. He is Supervisor in receiving. He was married but divorced his wife and has now been involved with at least 4 women that I know of from his OWN department. A couple of the relationships went on for quite awhile before they were discovered by HR. Even though this is grounds for termination, all they did was move him from days to nights for one, then from nights to days for another one. Thus causing other innocent supervisors to be made to change their shifts. He has lost all respect from his associates, yet they continue to employ him. Where is the ethics of this company!

Purchased many things from www.staples.com online store and when my order finally showed up one item was missing. Staples customer service was absolutely useless and unhelpful. Later they said that missing item was no longer in stock and promised to refund the money I paid for it.
Gave them two weeks, but there was no sign of my money and later they said that refund was not possible because it was against their policy. I asked was it possible to pick something else and they said they need to check was it possible or not and said they'll call me later. No one contacted me back. I'm very disappointed with Staples service. Products are nice, prices are great, but customer support ruined everything.

I have ordered a product from Staples and they immediately took my money. Weeks passed and nothing arrived so I called them and asked about the status of my order. I was told that my item was no longer in stock and they promised to call me back later. Few day later since no one called me I called myself and asked what was going on. They asked my order number and I gave it to them and then they said that my number was invalid and that I never made any orders and claimed that they never took my money! I was shocked and did not know what to reply. I never experienced something horrible as this! When I called again they asked me to stop bothering them! Can you imagine this? I demand my money back!

I went to the Staples located on E50th street and 3rd Ave in Manhattan in hope of finding the printer HP LaserJet P1102w. The sales associate that worked there told me they don't have it at the current location, but he's nice enough to give me the number to the 43rd Street branch, so I can call them to check [protected]). It was a guy picked up, I asked him whether the 43rd street branch have the model I requested on stock, he replied yes. when I got to the 43rd street branch, I couldn't find the particular model in the printer aisle, so I asked one of the girls to help me, she went online and search it and told me that it was out of stock at this store. I was kind of pissed at that moment, but all I got back was "sorry, have a nice day" . Clearly the guy I spoke to over the phone was misleading and it was a waste of my time coming all the way down here.Definitely the worst customer service I had with Staples.

So I called my local Staples store to see if they had a chair mat in stock and they did not and was told to order it online and it would be delivered to the store. But that is NOT TRUE they don't deliver furniture to the store if you order online...you have to go to the store and order it from there...wtf?

This is how the online chat went with a unhelpful Staples rep;

System: "Welcome to Staples Live Chat. We will be with you shortly."
System: "For security purposes, please do not send credit card information through chat. Should credit information be required for a transaction, a Staples associate will contact you by phone for the required information."
Session Started with Agent (Nathalie D.)
Agent (Nathalie D.): "Hello John, I hope you’re doing well. I’d be happy to assist you today."
John: "Trying to have item shipped to store...not working because system doesnt like my home address..."
Agent (Nathalie D.): "When you are in Your Cart, you can choose the delivery to your local store."
John: "I am pretty sure I did that 3 times"
Agent (Nathalie D.): "Are you logged in with your username and password?"
John: "yes"
John: "Now its blocking me from adding a postal code..."
Agent (Nathalie D.): "Did you try using another browser?"
John: "Ill try that"
Agent (Nathalie D.): "May I help you with anything else today?"
John: "just give me a second and let me try with different browser"
John: "I have chosen SHIP TO STORE...and it says shipping 15$"
Agent (Nathalie D.): "How much is the order before taxes?"
John: "$80"
John: "should i hit sumit order?"
Agent (Nathalie D.): "Please submit the order, I will remove the fees for you, I will need the order number."
John: ""Sorry, but because of your delivery area, we are not able to fulfill this order. The item(s) below will not be added to your cart." WHY?...:("
Agent (Nathalie D.): "What are you ordering?"
John: "Item *****"
Agent (Nathalie D.): "What is your postal code please?"
John: "******"
Agent (Nathalie D.): "Sorry, we are unable to deliver this item in your area, you can ask your local store to order it for you."
John: "what?"
John: "I WANT IT DELIVERED TO THE STORE..."
John: "I picked the store..."
John: "?"
Agent (Nathalie D.): "Yes but you can't order this item, the store has to order if for you and have it delivered to the store."
John: "why?"
John: "You are telling me your online ordering system is completely useless?"
Agent (Nathalie D.): "Sorry, but this item can't be delivered in your area."
John: "Sorry...but this is the LAST TIME I ever use your online store for anything...:)...have a nice day..."
John: "and thanks your system for taking all the credit card info before letting me know this..."
Session Ended
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tl;dr
Their Online store is a lie and they take all your credit card info before telling you you cant have an item ordered to your local Staples store IF its furniture. When I called the local Staples store they had no idea what was wrong and the lady was also a rude b!@#5. Poor customer service all around. Will be shopping elsewhere from now on.

I took my ASUS into Staples at Terre Haute IN. They charge me $159.00 to run antivirus software on it. When I got it back, it was no better than before. They started giving me this song and dance routine about it being old and outdated as the reason it was so slow. I ask why they didn't tell me that before. No answer. I ask if I could apply the $159 to a new laptop in the $500 range and they said no. Never going back there again. Not even to buy a pencil.

The service began on November 24, 2015. I brought in my iphone to repair/replace the screen. The screen was dropped over the summer and it was cosmetic. I waited till I had the money. I went into Staples in Braintree the week before. Met a nice young man who said it could be fixed for $100.00. I originally purchased the phone through Best Buy. I went to them next as I had purchased the extra warranty. They did not fix screens but I could pay my deductible of $200.00 and they would send out a brand new phone. Well $200.00 or $100.00. I decided to just spend the $100. I was told they only take 20 minutes. Braintree did not have the correct color screen to match mine but the nice young man called Brockton and they did. I went after work tired at 6:15 - 6:30. The man handed me some papers to sign so he could fix it. He didn't say anything about possibly breaking or please read the fine print. I signed and started to wait and wait and wait. At 8:45/8:50 he proceeds to tell me that he has to send the phone out. I will be without a phone for approximately a week. I told them I couldn't do that but at this point He cant even put it back together. I told them I needed to lend me a phone which he did provide. He rudely told me how to get it to work. I'm 62, I don't know a lot about phones and the Internet. He told me to log on with icloud. I have never logged onto icloud. He talked down to me as if I was stupid. He said it was the same as getting apps thru the apple store. How on earth would I ever know that. Brought the phone home did what he said did not work. The next day I got my adult son to check it I had done everything correctly back to the store. Another person fiddles with the sim card and the phone now is downloaded with my info. Get in the car and I want to tell my boss I'm running a few minutes late. Phone does not work. Mean while this is Wednesday before Thanksgiving. I get out of work early but I have doctors appointment. I get back to staples about 5 PM. The manager takes the phone. This man was decent he asked me if I would like a chair to sit. Although that was a bad sign How long am I going to be here. All of a sudden I realized it getting close to 6 PM. I have to get to the bakery by 6 PM to get my pies. I tell the clerk. Run out and I get there they are closed. Back to Staples where I continue to wait. He gets the phone working after consulting with sprint. The phone was giving off a signal that was not connected to my number because they are now using the sim card from my phone on another model. I leave the store around 8:30. The icloud does not want to down load my info again. I have a phone for emergencies but I have no contacts and have never learned phone numbers as in the days of old. I was not happy On Thanksgiving with no phone numbers. Friday I brought to my son who got the icloud to work. I wait for the call my phone is ready I pick it up. The clerk says they are going to refund my money. Geez what sports. He is giving me a $199.00 credit. I said I would like to take the $199. But I only paid $100. He insisted I paid more. I went to my car and sure enough it was charged $199.00. I was shocked. I obviously did not see that. I should have but I thought I already knew the price from the clerk/tech in Braintree. I would never Have spent that when I could get a brand new phone. Well that was another issue I did not even bring up except to the guy who was giving me too much money on the refund. To interject at this point the APPLE Store only charges $129. For the same service with skilled technicians. Well the phone appeared to look fine. Go home I cannot download my info from icloud try to make a call doesn't work. Next morning back at Staples They play around with the sim card and they get it to download from icloud looks fine I leave the store first phone call doesn't work. L call leave a message for the manager. I call no one calls me back after work I went back to Staples. They now tell me I have to bring it to sprint which I did. That man tried 3 different sim cards none worked. Back to Staples in the morning. The manager called back and he is now going to pick up the phone in Braintree where I work. I think corporate called him because I had made a complaint to Staples.com. He brings it to a different Sprint store. They get the sim card to work. I get the phone back from Staples. It appears to be working but I tell them if I have any problems I am coming right back. A couple weeks go by it seems ok but I call because something doesn't seem quite right. My ipad says the phone is offline when I try to find it. But it was not off line. It was in the house supposedly working. The next thing was I couldn't not update the phone. Which is only hitting the button for upgrade. I call sprint and tell them I having some technical difficulties with the phone Please have Jose the manager call me. No calls. I bring it into the IT person where I work he said it is just push the button to accept the upgrade to no avail. He told me to use my home computer and go thru that way. Well I did. It got stuck have way through no matter how many times I retried nothing just plain stuck. I went to the APPLE Store in Braintree Plaza they could not fix the phone completely dead. They would not fix it because Staples used non- apple inferior parts. Although they told me to get the old apple cracked screen back from Staples and they would fix the phone and all its issues for $327.00. I did relay that to the manager. He does not want to do any thing for me. Also the phone is physically damaged. They sent it out of the store (to whom I do not know) and the cant get the screen back nor will they give me a new phone. It is the 22nd of December and I am traveling alone to visit my son in New Orleans without a phone or I am suppose to spend $600 on a new phone. Staples is being completely unreasonable. My phone worked fine. It was purchased in Feb 2015, less than a year old. What do I do? In January when I have time I will take them to small claims court but right now I have no phone. All I want for Christmas is a working phone from STAPLES Paula Owens work telephone [protected] I will be here on 23rd Wed. My flight is Thursday morning the 24th. My son Joshua cell number in New Orleans, LA is [protected] email address is [protected]@verizon.net

I was shopping at the Harlem Irving store and asked the asst. Manager Jim for help finding what was in the sales paper. He said that they never received anything that was in the paper . So I continued to ask why the papers were at the front showing what was on sale if they don't even have any of it. He turned around and said he didn't have time for this since he was closing. He was very rude and not helpful at all . He had zero customer service skills and should not be a manager of that store. In fact he should be fired!

I WILL NEVER GO TO STAPLES AT HARLEM IRVING AGAIN!

I was looking for staples for my Arrow 2025 Staple gun. I thought...Oh I am in luck...The Ace Hardware was selling the exact Staple gun. But no, the Ace Hardware did not sell any staples for that gun. Unfortunately, I had passed up 2 hardware stores on my way out of Grand Junction to go to my favorite hardware store. I ended buying another brand of Arrow T 50 staple gun for which the Ace hardware sold the staples for. Now I have 3 staple guns which I will probably use 3 more times in my life.

I purchased 2 items that together qualified for Staples credit deferred interest for 18 months, after a few months, I noticed I was being charged interest. After contacting S.C. about this, they said they needed proof that the D.I. was offered on that order, so I faxed the online invoice that clearly showed the offer was applied. Staples Credit said that since the two items (even tho they were ordered at the same time, and were on the same invoice) were shipped at separate times, that the individual charges were put on my card at different times and therefore I wasn't eligible for the 18mos deferred interest.
What a crock! they said it would take 7-10 days for them to make a decision, but not to get my hopes up.
SCAM, SCAM, SCAM!

On 2/27/13 I purchased an Acer Laptop from Staples. Along with the laptop I purchased Norton 360 and an additional 2 yr no risk protection plan. I was told this plan would begin after the Acer 1 yr warranty. Due to issues with laptop, I talked again with Staples and due to the 1st yr they were not interested telling me this was an Acer problem. I called Acer and talked with Jeffery and he said I needed to completely wipe out my computer and sold me several CD for approximately $20 which I received, attempted to do as instructed but CD's would not even work, therefore, that was a waste of money. After this my troubles just got worse. Nothing will download, printer would not print (error message "off line" ), I had to connect with cord to printer and it might or might not work. My Norton has now expired and I have no protection because I can not download anything. Lots of my email can not be read because it is not received completely because of download problems and I am unable to order from many companies due to the download problems, so have to call orders in. I have no work processing any longer, it just disappeared. My daughter bought me Office 365 for Christmas but "no downloading" on this laptop! When I called Staples they required that I bring my warranty over to them in order to know what type I had. My daughter took it to them, along with the laptop, the girl gave her a phone number and said I needed to call immediately because I just had 7 days left on my warranty. She told her my warranty was not up until Feb. of 2016 but the girl said the 2 yr warranty began the day the computer was purchased. She asked why we had a double warranty for the 1st yr and Staples said they would not work on it the 1st yr because it was under warranty with Acer. She said somebody made a mistake and that was not right. These people are crazy and have no idea what they are doing. My purchase days with Staples have ended. I do not deal with dishonest people and scammers! We then called the number she gave us last evening and the lady said that the warranty would be up 2/27/15 and she was sorry they misrepresented it...so I doubled my warranty the 1st yr and nobody wanted to work on it. Anyway she is sending a box for me to send my laptop, they will check it and return it within 10 days after receiving. Also, they may be able to fix it, then again my not and it may cost or it may not. Needless to say I am furious and do not like paying $135 for a 2 yr warranty and receive 18 days. Certainly not worth my hard earned money.

I had a reasonably good shopping experience at Staples in London. I was given a Copy/Print Centre "thank you' card. I was pleased to be asked for my feedback. I felt priveledged to be asked for my feedback assuming it would be valued. However - I followed the instructions to register for the on-line survey (taking time out of my busy schedule) and agreed to the 15 min time it would take to complete. Once completion of the registration, I followed the rules and answered the first question only to be told that my session had timed out and that they were 'very sorryt'. I completed each of these steps again because I understand the importance of feedback to a company. Again, I was told by the computer "Your session has timed out". This is unacceptable. I am a concerned marketer who is interested in giving feedback to better a company's strategic growth. I feel like I was 'SHUT DOWN' and to this I take offence. I sincerely hope that I receive a response to this complaint. I take this kind of thing very seriously.

We bought a Kindle Fire HD 7 on June 19, 2013. At the time it was purchased we were offered an Extended Service Plan + Accidental Damage, we purchased the plan for fifty dollars. We were told that this was an extended warranty plan that extended the manufacturers warranty. On about June 28, 2013 the kindle quit taking a charge. At that time we went to Staples and we were told to contact the warranty provider. We did so and their response was the warranty was only good for one year and that year ended on June 19, 2014. They claim that our protection was for one year only, the machine had a one year warranty on it, why would I pay for a warranty to end at same time as manufacturers warranty does. The sales manager at Staples has been no help claiming that i only had AD coverage for that year which maufacturer doesn't cover. That is not what was sold to us. We bought a one year ESP + AD warranty. I always thought extended meant extended. What can I do now

Why I will never rely on Staples again

- Had great conversation with the Staples Winnipeg print and copy desk yesterday (Feb 10)
- I explain the special circumstance of being in Ottawa and needing to print a doc, save it to a memory stick and place whole
package in an envelope, and get it delivered in Winnipeg (by a colleague who would pick it up at their store)
- I get directions to create account and submit print job online. This is a submission for a govt contract due at 12:00 Feb 11
- All good, no problem, print job submitted
- I go to bed, things are in hand with about 18 hours to spare
…
- Morning of Feb 11, place first call to [protected] to check status
- No answer. Try 10 more times, no answer. Strange
- Blood pressure rising
…
- Thinking a neighbouring store in the city might know what’s up, or have the manager’s cell, I place a call to another Winnipeg
store to inquire
- They said “Call [protected] and type in ext 641 for manager”
- Perfect – a little escalation, get to the boss, sort this out. Bid goes in and we are fine
- One problem - they aren’t answering the phone to type in 641
- I call the same store back and explain the 641 snafu. Do you have the cell # for the manager? “No”. Silence. Any other options? "No”
…..
- The 18 hours of wiggle room until the bid is due, has now shrunk to about 2
- Time for some escalation
- Surf multiple web sites to find Canadian Head Office, Customer Service number
- Spend 5 minutes circling through IVR hell
- Reach warm body
- They suggest “Call [protected]”. I explain the futility of such
- Do you have the cell number for the store manager? “No”
- It’s a Staples store in your network, do you have any other number other than the one on the public web site? “No” More helpful silence
- For fun (it's a game now) I call back and leave a voice mail in the Corporate Customer Service inbox. If I hear back before I retire, I promise to go and work at Staples as a store greeter for the rest of my career
- Blood pressure considerably higher than a few minutes ago
….
- For fun I dial [protected]. Shockingly….no answer
…
- Grasping at straws, I try Live Chat. I shouldn’t have
- The initial response was the standard “We’re busy, but your business is important to us”. I thought for a second I was on the phone again
- When the agent responded, they suggested – you guessed it - call [protected]
- GRRRRR-eat idea!
- I asked if they could check the status of my print job
- “Sorry, we only deal with staples.ca, not staplesprintandcopy.ca”
- Silly me, I should have known
…
- I log in to staplesprintandcopy.com
- They have a “Contact Us”. I don’t have a plane ticket to Winnipeg handy or a carrier pigeon, so I click on that
- I send an email
- They respond within a few minutes. A flicker of hope in an otherwise completely frustrating experience
- The person offers to check status if I can provide my job #
- I click on Current Jobs, Past Jobs but nowhere can I find my print job to provide the number
- It’s getting laughable so my blood pressure is actually falling now
- I do a Print Screen and email it back to the guy, saying I would appreciate a call
- Waiting, waiting, waiting

I purchased an Hp Pavilion Notebook A little over a year ago from my local Staples. I bought an extended Two Warranty for it. When it broke a couple times my first warranty was for hp and they were wonderful. They communicated with me and fixed my laptop within a reasonble ammount of time. After a year my warranty with them expired and my warranty with Staples began. And its been a nightmare every time. The first computer problem I had was my fan was making a loud buzzing after doing it awhile my laptop powered off and would not turn back on no matter what. I called Staples Since it was a Friday night they said a box would be sent out the next bussnies day and it would be two day shipping after I got the box I had to filled out a form asking for information on the problem with the computer. I have taken some basic computer courses so I know a few things. I wrote the fan and cpu needed to be replaced and the motherboard had damage which I had been told by hp but they could not fix it as it was not under their warranty. Eight days later I got my laptop back and on the form for what repairs had been done it was checked of the tech had simply cleaned the fan. Well two weeks later it was no shock when my laptop started making buzzing sounds again and shut down this time bringing up an error message saying the cooling fan was not working. On a Saturday I called Staples and the Repersentive said oh well they should have replaced the fan the first time i will email them to do it and the box will be sent out on monday. The following Thursday when I did not get a box I called Staples again and this time their story was oh well a manager had to approve the shipment. I did not get the box till Friday two days after I was supposed to get it. So I sent my laptop back in and I did not hear from them at all. Now their policy is if after ten days you don;t hear from them or get your computer back call them to see whats going on. After I called them this was a Wensday They said oh well the company sent it out Yesterday. Thursday I called Fed ex and asked them what time they would be delivering my laptop as I did not want to miss the shipment. Fed Ex told me oh well Staples did not send your computer out till Wenday I explained to them that Stapled had told me it was sent out on Tuesday Fed Ex then said oh well all they did on Tuesday was print up the shipping label. So Basicly Staples had lied to me twice now once about their shipment of the box and now about shipping it. Oh it gets better whoever put the label on the box did it so poorly it fell off and my laptop was held in mehpis for a day. I asked Staples for a gift card for my trouble but they said No they don't do that all they would be willing to do is tell the company who fixed my laptop not to send boxes late gee thanks. Staples care's nothing about their Costumer time they care nothing about what a warranty says they do what ever they want and frankly I'm Suprised they have not been sued yet for breach of contract. Staples good job you have not only manged to get on my bad side but I will never buy a computer from you again and I highly doubt my friends or family will either you may have gotten my money when I bought the computer but what you lost is your sense of loyalty and respect to your costumers. I'm not going to waste my time calling your company childish name's but know this I will be also be making a complaint to the better business bureau for you deceptive advertising on the Warranty

Historically, Staples has accepted coupons from its competitors like Office Depot and OfficeMax. On many occasions, I had presented Staples with a dollar off coupons from OfficeMax or Office-Depot and the store has always adjusted the purchase. In reliance upon Staples competitors coupon matching policy, I shop at Staples. Specifically, on 11/28/13, I purchased a laptop from Staples store located in Folsom, CA. On 11/29/13, I spoke with the store manager to seek a price adjustment based on an OfficeMax discount coupon. The OfficeMax coupon offered a $50 off from a minimum purchase phone order of $250 without any exclusions to laptops. My laptop was $300.00. I presented the OfficeMax coupon to the store manager. Initially, the manager agreed to adjust the price of the laptop by $50.00. Subsequently, she withdrawn her offer when I informed her that the transaction had taken place a day earlier. Thereafter, I attempted to contact Staples division manager, Matt Navarro. Thus far, no response from Mr. Navarro. I understand that it is a busy period just after the Thanksgiving week-end. However, I feel Staples could extend some attention to customer service. I am very disappointed by Staples' failure to honor its coupon acceptance policy and lack of response to its customers need.

I have a complaint about staples brand ink cartridges, and the person in the store that sold it to me. I bought staples brand ink at the Pembroke Ontario Canada store, because the sales person said it was a better deal than the Canon brand ink, she said it lasts just as long, at a lower price. Take note they were the XL ones that are suppose to print out 3 times as much as the regular cartridge. She also said to ignore the ink level it shows on my computer, it's not really that level (which is almost empty), it's full as it's suppose to be. So I trusted her, big mistake. Big huge lie! The cartridges didn't last long at all, they lasted the amount of prints that the level showed, which was almost empty. I will never buy a staples brand product again, it's just a rip off, thinking you are getting quality merchandise because it has the staples name, and all it is is junk! Ink is not cheap. And I bought both color and black ink, not cheap either. The staples brand was a little cheaper, but not much, I was an idiot to believe the sales person. So beware!

I used to be a tech at staples. I felt like I was always overcharging people and felt terrible about it. People that get away with that kind of ripoffs should have trouble sleeping at night lol. I quit because my manager was the biggest jerk of all time. I was new working there, failed an audit and he threatened to come after me and my family (no joke) because I could get him fired. I called the labor board and they were okay with that. The labor board said as long as he taught you to go to human resources that was fine. I even went to human resources too and they were okay with him. Bottom line here is that staples sucks! I have been unemployed for months because of him.