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Stackry International
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Stackry International
reviews & complaints

Stackry International Complaints Summary

3 Resolved
10 Unresolved
Our verdict: When using services from Stackry International with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Stackry International complaints 13

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1:46 pm EDT
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Stackry International Package consolidation

Use this business at your own risk.

At the beginning, Stackry was great to me. I have used them to relay custom New Era hats from shops in the US cannot ship directly to me in Canada.

The first two times, Stackry took care in consolidating my package.

But the last two times were absolute nightmares. I had already asked them before to please use big enough boxes. The last time I used them, which was recently, I asked for email confirmation of this. They lied; they said they had taken care.

I just received my package and all 5 of my new era 59fifty caps are now pancaked.

These people are thieves.

And they’ll likely take this review down as soon as they can.

If anyone wants proof, I have emails, pictures, all of it.

Do not trust these people. For every good experience, there are people out there like myself who got completely screwed.

Desired outcome: I want my money back, for both the shipment and my caps. I want all my money back. These people are crooks.

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5:48 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Stackry International Stackry delivered a smashed coffee machine and refused to cover their damage even within insurance!

I ordered a coffee machine shipped from the US to Mexico.

Firstly, it was really disappointing the lack of communication from Stackry/Fedex regarding the Customs charges. I understand that these are outside their control, but I did not receive any notification that charges were owing until after attempted delivery. If Stackry had bothered to contact me first, I could have arranged payment before hand, delaying the delivery of my item significantly.

On delivery, it turns out the water tank of the coffee machine had been smashed. I immediately reported it to Stackry giving pages of information, and after hearing nothing for three weeks they had the cheeck to respond that the item was not covered as it was a fragile item like glassware. It's made of sturdy plastic!

This is despite paying for the additional insurance. Lesson learnt, avoid like the plague!

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3:06 pm EDT

Stackry International Shipping cost and additional charges

Before you signup for stackry you can see various shipping options and most of them are calculated by weight. Once you signup and get your parcels you get option with dimensional weight or whichever is higher, means suits stackry better. Even though there is avaiable service (usps) they wont offer to customer because it is cheaper. Also they charging bad address fee. I am not guilty because ebay seller had mistake in shipping address. Classic rip off service which I will not use anymore.

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Is Stackry International legit?

Our verdict: Complaints Board's thorough examination reveals Stackry International as a legitimate entity with notable strengths. Despite a 23% resolution rate on customer complaints, which invites a closer look, Stackry International stands out for its commitment to quality and security. Clients considering Stackry International should delve into its customer service record to gauge compatibility with their expectations.

Stackry International earns 94% level of Trustworthiness

Perfect Trust Endorsement: Stackry International achives 94% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Stackry International. The company provides a physical address, phone number, and 2 emails, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

The age of Stackry International's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Stackry.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Our scan shows Stackry International website is free from malware and phishing activities, which are types of online threats that can include viruses, worms, Trojan horses, ransomware, and other malicious code, as social engineering tactics used to trick users into sharing their personal information.

Stackry.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Stackry International as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.

Several positive reviews for Stackry International have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

We looked up Stackry International and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

  • Despite a high level of trust, our investigation found issues with Stackry International's service, including poor customer service, lack of accountability, and responsibility to resolve complaints. Customers may face long wait times for responses, receive generic or unhelpful answers or no response at all. Only 23% of 0 complaints were resolved.
  • Stackry International protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • Complaints Board has received reports that the website may be a possible fraud. To protect yourself, consider using a different website. If you find that the website is indeed fraudulent, report them to us, to help protect other consumers.
ComplaintsBoard
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2:13 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Stackry International 5 packages received from them by amazon

I ordered 5item on Amazon worth 367usd a bed topper weight 13.11lbs 1 sheet set a medium size wall clock, a 48x28 canvas 6packs of bulbs, this company received them and charged me 517usd to ship to Cameroon I have been using forwarding companies never paid 50lbs up to 244usd for shipping, how can 29lbs for the 5 items weights that how can I pay 517usd, I changed my shipping address to Florida, ship cost from NH to Florida this thieves charge FedEx ground shipping 202usd, more to that my information shows on their website I have 4 packages packed in 3, box where has one package gone, I have 5 not 4 what are they talking about, I send ups to them to retrieve the packages they didn't see anybody in the resident, they left them 5 return labels, FTC is aware my mum is in North Carolina she is active to email me [protected]@yahoo.com

Desired outcome: Release my packages to Florida or return all to Amazon

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1:33 pm EST

Stackry International Processing Delay

this company is slow in processing / consolidation
and all what you get its cause of pandemic
while my items in their warehouse 👎

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9:38 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I'm Customer ID/Unit 758936, received shipment 168683 by July 11th - Thursday through DHL ( AWB [protected], 2 pieces). By inspection, both boxes looked in good condition. Upon unboxing, each box contained items that are not mine in the top half of the box. Both boxes however contained items of mine at the bottom. Obviously, there was no box switching with...

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3:53 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Stackry International has left an official reply on this complaint.

Stackry International lost packages unreliable company!

I also have had a very bad experience with Stackry.com. I was initially a customer of Bedabox and had deliveries at bedabox at this time Stackry.com bought out Bedabox and my 2.000$ of Ralph Lauren clothing just disappeared. No email no nothing. Tried emailing customer support at Stackry.com but the lady answering my emails was not interested in helping at all and made it clear that i was a nuisance.
STAY WELL AWAY!

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Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

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11:45 am EST
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Stackry International global shipping

Stackry stole 4 videogames from a shipment. From a package with 9 videogames I only received 5.
Stackry stole 4 games from a shipment I received on December 11 2017. From a package with 9 games I only received 5. My locker number is 724056 the packages missing being: P504833HG P505076HG.

In the best buy site, (where I bought these 4 games) it says that SCANLON was the one to receive it.

The items are: Battlefield 1 Revolution Edition, Wolfenstein 2, The Evil Within 2 and Yakuza 0. All 4 items are playstaion 4 games and were New.

I paid with Mastercard Debit Card.

The shipment was requested on December 07 2017.

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Update by HectorAGC
Dec 13, 2017 10:04 am EST

An agreement was reached with Stackry.

Resolved

Stackry reached to me to make a refund of the items lost.

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2:33 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Stackry International has left an official reply on this complaint.

Stackry International shipping of gun holster

Stackery shipped a gun Holster from the USA to South Africa this year April 2017 which I received without any issue.
It is now September of 2017 and I have purchased another gun Holster. Now they are refusing saying it's against their policy.
It is utter rubbish. I have even provided them with proof of my last shipment which is even on record on my Stackery profile.
They are criminals that want to Rob you of your orders.
They are now saying the only alternative is to destroy the item.
I have asked them to provide the document that prohibits gun holsters from being shopped.
I

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5:49 am EDT

Stackry International scammers

They are definitely scammers who made me lose much money.
At first, I even liked the way they work and what they do. They are nice to you because you sent cheap items.
Be prepared for a different attitude if you send something expensive. That's where their interest lies. Only scammers block profiles and refuse to do anything to unblock it.
Please use different companies that forward mails, especially if it's expensive or dear to you because they may keep it to themselves and it will be hard to prove you're right. Trust me. I went through this.
Be very very careful.

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7:46 am EDT

Stackry International Still no delivery and I can't track my order

I bought from the website, which didn’t ship to my country. But I found the website www.stackry.com and paid them money in order to get my things. I waited for the tracking number, but the reps didn’t provide it. Also I checked my mail every day, but they haven’t delivered the order yet. I waited already a month, but still nothing. The reps didn’t communicate with me and I started to worry about it.

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5:52 am EDT

Stackry International They didn't reply or provide info about shipping

I used the shipping services of the company www.stackry.com. The company has serious problems with the communication. They didn’t reply to your emails and questions. All my attempts to contact them simply failed. I tried all ways to reach them, but everything was useless. They simply avoided customers. I have no idea where my order is now. Also, I wanted to get info about refund. I will not try their services, because it is waste of my time and money only.

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7:10 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I used the website www.stackry.com in order to ship my stuff to my friend in Dubai. I was disappointed in the services and attitude, ‘coz they lost my parcel somewhere and when I asked to provide compensation, they simply refused and stopped to reply to my further emails. They are liars and scammers, and I want to find other deceived customers, who lost...

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Stackry International contacts

Phone number

+1 (781) 491-0874

Website

www.stackry.com

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