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Stackry International
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Stackry International company logo

Stackry International

472 Amherst St, Nashua, NH, 03063, US
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9:38 am EDT

Stackry International - packing and consolidation is literally a mess

I'm Customer ID/Unit 758936, received shipment 168683 by July 11th - Thursday through DHL ( AWB [protected], 2 pieces).

By inspection, both boxes looked in good condition.
Upon unboxing, each box contained items that are not mine in the top half of the box.
Both boxes however contained items of mine at the bottom.
Obviously, there was no box switching with another customer but messy and improper consolidation/packing where another customer(s) items were wrongly packed with mine (and my items were wrongly packed with her, I suppose!).
They are the first 3 pictures.
By Check listing, my own items showed one damaged item plus many missed items.
Attached "SHIPMENT 168683 STATUS!" pdf shows all details of items were supposed to be in this shipment with their invoices, pictures, and tracking till delivery to Stackry. Items received, missed, or damaged are labeled accordingly.
Upon my long and active history of doing business with Stackry:
1- Packing was perfect and smart by all means 2 years back. Unfortunately, the quality of packing deteriorated fast so start getting frequently damaged items.
2- Last few months, missed items emerged as a new issue. an item or two every other or three shipments.
3- Current incidence of miss consolidation where different customers/units items go into the wrong pack/shipment reflects a serious issue with quality control over consolidation and packing task.
4- At the same time, I do appreciate much the help of customers' care department, namely Ann Miller, Veronica Von, and Vincent Alberici.

In addition to my loss of time, efforts and 1636.91 $ (+ shipping cost), Stackry has definitely one more upset customer whose items were wrongly shipped to me.
My current concern is to ship back those other customer items, and find out mine!

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Update by Mahmoud Suhail
Aug 06, 2019 11:04 am EDT

Stackry resolved the whole issue effectively and fast. So grateful to Stackry.

Update by Mahmoud Suhail
Jul 14, 2019 11:55 am EDT

Most of my missing items reached in an unexpected parcel next day! Still, I have damaged expensive item plus many items that are not mine.

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