I hired Spring Forward Fencing to put up my 6ft cedar wood fence. They started on 2/14 and finished on 2/21. I paid *** for the fence and work. On 4/26, I called the boss *** about my gate door on the right side not opening and looking like it was sagging down. *** said he would come out on that Saturday or Sunday to check it out. I texted *** on Friday 4/29 to ask what day and time he was coming out on that Sat or Sun. He said he was coming on Saturday. On Saturday morning, I texted *** again to ask what time he was coming and he never replied. I texted *** again on Sunday 5/1 to ask when he was coming to fix the gate and he said he would come that week. I told *** that I was going on vacation starting 5/6 and wouldn't be back until late on 5/9. I asked him if he could fix the gate before I left and he never replied. I called *** and left a voicemail and he never called me back. I asked my boyfriend to call *** to schedule a day and time since *** wasn't responding to me. *** did call my boyfriend and agreed to come out when I got back from vacation. *** was supposed to come on 5/10 to fix the gate. I called *** on the morning of 5/10 to ask what time he was coming and he said he came on Monday 5/9 and saw nothing wrong with the gate. I told *** that he couldn't have seen the problem because the gate door was locked and he needed to unlock it to see the issue. *** did come on 5/10 to fix the gate but less than a week later, the door won't open right again. I've tried to call *** but he's not answering my texts or calls. I have a 2 year warranty on the fence and gates. I just want the gate fixed right.
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