CB Construction and Maintenance Springforward Fencing & Security I hired Spring Forward Fencing to put up my 6ft cedar wood fence
Springforward Fencing & Security

Springforward Fencing & Security review: I hired Spring Forward Fencing to put up my 6ft cedar wood fence

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I hired Spring Forward Fencing to put up my 6ft cedar wood fence. They started on 2/14 and finished on 2/21. I paid *** for the fence and work. On 4/26, I called the boss *** about my gate door on the right side not opening and looking like it was sagging down. *** said he would come out on that Saturday or Sunday to check it out. I texted *** on Friday 4/29 to ask what day and time he was coming out on that Sat or Sun. He said he was coming on Saturday. On Saturday morning, I texted *** again to ask what time he was coming and he never replied. I texted *** again on Sunday 5/1 to ask when he was coming to fix the gate and he said he would come that week. I told *** that I was going on vacation starting 5/6 and wouldn't be back until late on 5/9. I asked him if he could fix the gate before I left and he never replied. I called *** and left a voicemail and he never called me back. I asked my boyfriend to call *** to schedule a day and time since *** wasn't responding to me. *** did call my boyfriend and agreed to come out when I got back from vacation. *** was supposed to come on 5/10 to fix the gate. I called *** on the morning of 5/10 to ask what time he was coming and he said he came on Monday 5/9 and saw nothing wrong with the gate. I told *** that he couldn't have seen the problem because the gate door was locked and he needed to unlock it to see the issue. *** did come on 5/10 to fix the gate but less than a week later, the door won't open right again. I've tried to call *** but he's not answering my texts or calls. I have a 2 year warranty on the fence and gates. I just want the gate fixed right.

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Olive Branch, MS, US

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Dear Mrs Brooks ,

I wanted to follow up on the recent complaint regarding your fence issue. We are pleased to inform you that we have successfully resolved the matter to your satisfaction. Your feedback is important to us, and we are committed to providing you with the best possible service.

If you have any further questions or concerns in the future, please don't hesitate to reach out to us. We are here to assist you and ensure that your experience with our company remains positive.

Thank you for giving us the opportunity to address this issue, and we look forward to serving you in the future.

Best regards,

Terrence with Springforward Fencing and Security.

This complaint has been resolved automatically due to user's inactivity.