Menu
Write a review
File a complaint
Apex Mold Specialists Profile

Apex Mold Specialists

www.apexmoldremoval.com

Learn how the rating is calculated

5.0 1 Complaint
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Latest Reviews and Complaints

ComplaintsBoard
M
1:08 pm EDT
New complaint
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Apex Mold Specialists Logo Replied
Apex Mold Specialists has left an official reply on this complaint.

Apex Mold Specialists Fraudulent claims of EPA ceritification and complete lack of professionalism

I called Apex/ABC and I spoke to a man named David. David has a very heavy accent and seemed to be focused on closing the inspection. I questioned David on his procedures and other aspects of his company which are on the website. I asked about their organic materials, their inspection report as well as their inspection procedures. David seemed as if he didn't have a clue what we were talking about. I asked questions about his certifications and he told me he would show me at the inspection. I asked about where I could find out about certifications and he wouldn't tell me. At first he wanted to charge $500 for the inspection and as I continued to question him he offered a free estimate.

He never gave me a clear answer on any of my questions. He kept pushing for an inspection and I was getting annoyed and suspicious of their intent, so I decided to get off the phone with him and look around for another company. I searched for another company and I found ABC. They stated on the site they are experienced in mold remediation. I decided to call them to see if I could do business with them.

When I called I ended up reaching David! Again I searched and found Big Apple mold Removal. I called and it was this guy David again! I was now completely sure something was up with this company. I checked the addresses (311) and this business did not exist at any of the addresses stated. I decided to check up on these "certifications". I decided to go down to one of the locations to see if they actually exist and what I found was shocking. What I found at the Brooklyn address was a mortgage company. I went inside and asked around and they told me they had nothing to do with Apex or any Mold Inspection company.

I called the EPA [protected]) and asked them about being "EPA Certified" and they informed me that a "EPA Certification" for a company does not exist. I also explained to them that on their company site they have "EPA Certified" on the landing page. The agent told me that they never heard of Apex or ABC and would investigate the matter. The agent informed me that some of these companies would do anything to try to get a buck off of someone. He told me that he would call me to let me know of the progress of the investigation.

The agent called back and told me they claimed to be a carpet company and that they were not claiming to be "EPA Certified". They also claimed to have nothing to do with ABC, though I personally ran into "David" twice. So with this knowledge I then knew that this was some kind of scam.

I called him back to confront him on his false claims of EPA Certification as well as his business addresses being false. I questioned David on why he would put that on his website and David got with me and hung up! I called him back and told him that I would write about this. David then hung up again. I feel this is an outrage and that they are nothing but a bunch of con-artist My wife is pregnant and nobody should ever have to deal with a situation like this when they are doing what they must to protect their family. I know at this point APEX/ABC/Big Apple are all carpet cleaning companies that I don't know anything about mold removal or mold inspection and all they want to do is rip people off. I hope nobody else deals with this company at all.

Read full complaint and 1 comment
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
1 comment
Add a comment
S
S
Sarah White
Brooklyn, US
Send a message
Apr 06, 2011 4:46 pm EDT

I am surprised to hear a complaint about Apex Mold. I recently had a remediation done by them and they were with me every step of the way. After attempting to book an appointment with other mold companies in New York, I felt that Apex gave me clear answers and that they were not just trying to book me. During our first phone call, the staff member politely told me to take my time and think about it. I did not feel pressured to do anything. My home is now mold free and I am so happy with my choice to go with Apex Mold. I recommend them to anyone who wants to get rid of their mold too. They are not business people, they are simply people helping you out with your mold problems.
-Sarah White

Apex Mold Specialists Reviews and Complaints

Looks like Apex Mold Specialists has no reviews or complaints yet, which is great!

However, if you have something to share with the others, you can write a complaint or review

Write a review     Leave a complaint
Subscribe to receive notifications of all new customer feedback

Overview of Apex Mold Specialists complaint handling

Apex Mold Specialists reviews first appeared on Complaints Board on Mar 22, 2011. The latest review Fraudulent claims of EPA ceritification and complete lack of professionalism was posted on Mar 22, 2011. The latest complaint Fraudulent claims of EPA ceritification and complete lack of professionalism was resolved on Mar 22, 2011. Apex Mold Specialists has an average consumer rating of 5 stars from 1 reviews. Apex Mold Specialists has resolved 1 complaints.
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
Apex Mold Specialists Category
Apex Mold Specialists is ranked 99 among 1190 companies in the Construction and Maintenance category