The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Spinnaker Resortsthey are dishonest and misleading to make a sale

R

Spinnaker Resorts on Hilton Head Island sold us a flex time timeshare, with the assurance we would get a 3 bedroom June week 99% of the time. Despite putting in our request within one minute of the earliest possible allowed moment, we did not get what we wanted. They lied to us and it cost us $10, 000. I would recommend no one ever deal with Spinnaker resorts, they are dishonest and misleading to make a sale, and then do not return calls unless hounded.

Responses

  • Ow
    Owner unhappy Jul 01, 2015

    You can't request as soon as you pay maintenence fee. You have to submit your request on certain date at midnight. You don't get what you request! They are dishonest!!

    0 Votes
  • Tr
    Transplant Jul 20, 2010

    again I am shocked at how many people complain about Spinnaker. We own there and never had any issues. What did you expect calling to make a reservation 31 days prior to when you wanted to go?? Spinnaker to roll out the red carpet?!?! Here's an idea. When its your year to visit make your request as soon as you pay your maintenance fee. Plenty of time to pick a week in June that works for you. If you wanted more flexability you should have joined Hilton Honors and make hotel reservations instead of buying a timeshare!!

    -1 Votes

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